ComplaintsforSkyline Solar LLC

• Initial Complaint

  10/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I have called HR and Accounting several times for the past 4 months and now they don't get back to me and I been calling every week leaving voice message and no response. This is not right and I feel like I have been lied to, even from the start with my sales representative that promised me all of the things that was going to happen and never met the expectations 1. My sale representative took out 8k out of the solar panel loan for me to utilize it for my tree removal In my property, and none of that money was given to me or what was left of it and I am paying a higher monthly bill for something that I never received the money. 2. My sale representative told me my monthly bill was going to be around $170 - $190 for the kwt and amount of panels are being setup, but since I was taken 8k out of the loan for my tree removal, the monthly bills went up to $230 around there, and by signing up to SRec, the sale representative mention that the monthly bill will be going down to $206 a month, which sounded good, but I currently paying close to $290 a month and I was lied too. It has been 4 - 5 months that I have been paying for an amount that I shouldn't be paying. 3. My sale representative got me a roof contractor, because there was A leak in one of the areas in the roof. It was advise to change the whole entire roof. Once the roof got replaced, in one of the raining days, one area in the kitchen started leaking, when it that area wasn't leaking before the roof got replaced. I brought this up to my sale representative and the roof contractor (roofworks) didnt want to be responsible or accountable for the leak. So I been having a leaking sealing in the kitchen getting damaged and nothing is being addressed. If you can please help me with these issues that I just mention it would be greatly appreciated. I have try calling All the department to get answers and it seems like no ***** knows what is going on and I need this resolved ASAP as this has been ongoing since May 3rd

  Business response

  10/18/2023

  Hello ********************,

  We are in receipt of your concern and thank you for bringing this to our attention. 

  Although we are contracted for the installation of your solar panels, we still take pride in work well done and customer satisfaction. 

  We are in the review process of this concern and will reach back out to you shortly. 

• Initial Complaint

  03/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Skyline Solar LLC installed solar panels on my property from a contract with Sunova. Theres in an inspection pending regarding the electric work performed. I've reached out to the company to finalize the inspection and I haven't heard from them. The job required an ( 18inD x 1ftW x 7ftL) trench for wires between the house and the garage and it's still open. Im asking the company to simply complete their job and follow up because the trench presents a safety problem to the members of my family, one of them is disabled. Please advise

  Business response

  08/28/2023

  Hello,
  
  Thank you for bringing this concern to our attention.  After review of your project we have concluded the matter has been resolved. 

  There are many moving parts to Solar installations. Including, outside agencies involved to ensure everything is up to code. 

  We appreciate your patience. Please do not hesitate to contact us if there are any further questions. 
  

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