Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through Allegiance Moving and Storage (the broker) iMovers LLC were hired to pick up my things in ******** and move them to *********. My stuff was picked up on 7/29/24 and the expected date of arrival was 8/2/24. By today, 8/16/24, we have only received three actual updates despite tens of calls with no actual concrete date of arrival. Neither Allegiance nor iMovers have confirmed that my move is in process.

  Business Response

  Date: 08/27/2024

  Hello 

  the Driver is en route to you, he should be arriving within the next couple of days 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AmeriSafe coordinated our move from *********, ** to ************ ** for last weekend with I Movers LLC. They loaded their truck on Saturday Feb 10, ****. They unreasonably increased the price and then refused to deliver my furniture yesterday. *********************** and ***** from I Movers LLC in ******** ********** *************, *************, ************* are in breech of our contract on multiple counts and they are currently holding my furniture hostage. Their company, I MOVERS LLC is listed at *******************************************************. They jacked up the price way above the allowable amount (110% of the original estimate), failed to give us any brochure informing us of our rights during an interstate move, and failed to move the piano and elliptical that I paid $300 extra for them to move 9 houses down to my sister's new house. Also they loaded my nephew's mattress in the truck after being told not to touch it. Then they had the nerve to demand that we pay them an additional $5000 cash (impossible to get on Superbowl Sunday afternoon even if we thought that to be reasonable which we did NOT). They also refused to wait for me 1.5 hours to arrive home from working in ******** yesterday while unloading the truck which would have taken 3 + hours. Now they are demanding an additional $1200 to "redeliver" my furniture at their convenience, all at times that do not work for me. AmeriSafe offices in ******* are refusing my phone calls and refusing to return my calls. We notified ****************************************** who said to report this to the BBB Regards, **************************** ** ************* Thursday, 02/08/**** "I am in our **************************** and it is my job to assure that your move goes smoothly and stress free. I will be calling you."************************* Senior Moving Coordinator **************** Services ********************* ************ Fax: ************ ******************* ******************************* ******: ******* MC: ******** No Answer from AmeriSafe!

  Business Response

  Date: 02/16/2024

  This issue has been resolved with the client 

  Customer Answer

  Date: 02/21/2024

  The movers finally came today and Its all ending up okway more than I wanted to spend but the furniture is very heavy just glad theyve worked hard here and have been professional.  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially had a contract with the Allegiance moving company ( which by the way are total scammers and keep increasing the price), who contracted to the Imovers. I did not know that Imovers is involved in my move at all. I paid more than $7500 for the move. I gave them the delivery date to be on 11/13/23. They picked up my items in ****** on 10/14/23 and promised to deliver on 11/13/23. They did not mention anything about me answering a call to confirm the delivery date. I was out of the country and I did mention this to the moving company and hence requested the delivery date to be month from the pick up date, which is 11/13/23. But Imovers called me when I was out of the country. I initially thought it was a scam as I did not know about this company at all and know only about allegiance who also did not inform me that I will be getting a call from Imovers. I answered back a day later and they said the truck is available and my goods will be delivered on 11/14/23 I did not receive anything on 11/14/23. When I called Allegiance, the women told me that as I did not answer in the right time, she has no idea when my stuff will be delivered. She refused to even given me an approximate time saying it can be a weeks. When I called Imovers, they told me to deal with only them and not call Allegiance. The person said, he will respond to my texts or calls. I called him multiple times and he said, he has 21 business days from the expected delivery date, which is 11/13/23 and hence, I should expect my stuff anytime with in 21 business days from 11/13/23. He failed to give any possible date saying that he does not have any truck going to Washington and my stuff is stored in a facility in *********. I did not call him the whole of last week and when I called or texted this morning, I can see that he read the texts but did not respond. After a while, he switched off the phone. I even requested him to please text me if not a call as to the delivery date. He said, it has nothing to do with them and it is the miss communication between Allegiance and I.I have no work cloths and have to buy all the essentials including the work cloths. All I need is the delivery date but they refuse to answer leaving me in the limbo. Even if I have an expected delivery date, I can plan accordingly.

  Business Response

  Date: 11/28/2023

  It was great speaking with you, i am glad we were able to come to an agreement and a fair resolution for all parties to come to an agreement, please **** this as resolved 

  Customer Answer

  Date: 11/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I relocated to ************, on August 1st using I Movers, LLC. When my furniture arrived two pieces were broken and damaged. I filed a claim and was later notified by the company that I Movers never responded. *** called numerous times and spoken to the receptionist/dispatcher and was told that she would look into the claim and return my call. She never did. This issue has not been resolved with the movers. I would not recommend this company due to a lack of accountability and integrity.

  Business Response

  Date: 01/18/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience.
  
  Imovers LLC did respond to the claims company CSI Pros and by our knowledge, a letter was sent to the customer and the customer did respond to this letter. 
  
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  iMovers LLC ( ****************************************************** *****) gave me the estimate of $6821.55 for 782 cubic feet and they made me pay $14,658 for the move. I demanded to return to $8065 whatever iMovers LLC charged extra.They manipulated me that i have more stuff by saying that i have used entire space in 26 foot truck (which can accommodate only **** cubic feet). When they scheduled the delivery they combined my stuff with another customer's delivery in the same truck, my stuff is not even half of the truck. My stuff took the space as they estimated but they made me pay for **** cubic fee ($8065) extra. When i questioned the delivery guy why did you charge me for **** cubic feet, he said you have used only 750 cubit feet but i don't know why they charged you **** cubic feet. In spite taking this much money they didn't pick up valuables from my old house and black mailed me to pay $500 tip otherwise they won't take my couch. As per the contract delivery guy supposed to place the items where they belong, he just dumped all the stuff in the garage and said i will come tomorrow morning and move your boxes wherever they belong but he never come or answered any of my texts or calls. I have the original quote they gave for $6593 and picture proof that my stuff is occupied only half in 26 feet truck (750 cubic feet) but they charged for **** cubic feet. And also delivery guy demanded pay in cash in 40% of the invoice money when delivered the goods otherwise he would not deliver my belongings.I reached out several times requesting/demanding to refund $8065 but they never answered to my emails or phone calls Attaching the Original quote ($6593) and gave me the invoice for $14,658.pictures that show my stuff occupied only 750 cubic feet (less than half of 26 foot truck) but they charged for **** cubic feet

  Business Response

  Date: 01/10/2023

  First, we would like to apologize for any inconvenience the customer has endured during the move.
  It is never our intention that customers will have a less than satisfying experience.
  In response to the section about the additional charges that the customer agreed to pay, our
  Original Estimate lists what services are included and what services (if necessary) are provided for
  additional charges. The customer supplied us with a document consisting of an estimated quantity
  to take approximately 782 CU. FT. / **** lbs.
  But, at the origin, the customer requested to ship an additional of **** CU. FT from the amount
  previously mentioned. This resulted in an increase in the number that they divulged to our estimator.
  Now, regarding the behavior from the driver and the moving crew, we regret the customer had to
  sustain such unacceptable behavior of our team. Our company policy provides for disciplinary action
  when such a complaint is received by a customer. The matter has been addressed by management.
  We thank you for bringing the matter to our attention as it helps our quality control department avoid
  such future complaints.
  We regret that the customer found it necessary to file a complaint, but trust that the above explanation
  enables them to better understand our position in this matter.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/1/22 I contacted ********************* for an estimate of moving services. We based the quote off my 10x10 storage unit, estimating it to be at 90% capacity. The original quote was for $4782.66. On 8/12/22 a driver from IMovers LLC came to pick up my belongings. I was supposed to receive a written revised estimate prior to loading, which was not given. When I inquired about the revised estimate to the driver in charge, I received a vague statement along the lines of they estimated 707 cubic feet, and youre going to be on the line. It could be 650 cubes; it could be 800. This sounded reasonable, and I allowed my property to be loaded onto the truck. When arriving at my apartment, there was no mention from the driver that he thought our volume would be doubled after loading. It was not until the truck was loaded, and the driver spent time in the truck figuring out numbers, that I was informed that we had allegedly gone over volume by 600 cubic feet. That is also when I was informed that my price would now be jumping from an estimated $4783 to $7946.16. When I mentioned calling the customer service of the broker company I had gone through, the driver strongly discouraged it and told me the company would probably try to charge me extra if they knew I had more volume than estimated. It was uncomfortable. There has been emphasis throughout my dispute with the company on the fact that we had a second stop, but I know that if I had driven our last-minute boxes from my apartment to the storage unit prior to pick up, they would have fit in my unit with room to spare. I believe I should be charged AT MOST for a 10x10 storage unit at 100% capacity, or about 900 cubic feet. After discussions with the company we compromised and I paid $3500 at delivery, rather than the original $4832.01 they stated I owed. However, after unpacking my items, I realized some were missing, including a pair of skis and a snowboard. I have not reached out to the company about missing items.

  Business Response

  Date: 12/12/2022

  First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. 
  Touching bases in regards to your missing items, no compensation can be offered for lost or damaged items unless a proper claim is filed in writing with CSI. You may contact CSI directly for further assistance at ************ or online at ******************. 
  In response to the section about the additional charges that you agreed to pay, our Original Estimate lists what services are included and what services (if necessary) are provided for additional charges. The customer supplied us with a document consisting of an estimated quantity to take approximately 707 CU. FT. / **** lbs. But, at the origin, the customer requested to ship an additional of 600 CU. FT from the amount
  previously mentioned. This resulted in an increase in the number that they divulged to our estimator.
  We regret the customer found it necessary to file a complaint, but trust that the above explanation enables them to better understand our position in this matter.