Customer ReviewsforGalaxy Toyota

I went there because I had a malfunction message on the dashboard. The servicing specialist greeted me with a technical sheet about my tires and a what are you gonna do about it look.Then for the diagnostic of the malfunction he quoted me 400$. He pushed me to sign the quote and I had to insist to get the paper copy. He did not mention that the diagnostic fee would go against the repairs. After I confirmed with another servicing shop that this was about twice the regular price I got my car out of there before anything was done to it.I will never go back there for servicing.

Was told there was a referral program that we would get a check for each referral that bought a new car. My wife and I each sent one that bought and despite multiple calls and assurances we never got a dime. Hence we dont refer anyone to them any longer. Both referrals were verified by our salesperson **** who was following up supposedly. Now over one year and nothing still.

I had a horrible experience with this dealership. Biggest mistake that I did not check reviews on them before I went there. They are a rip off. I leased Toyota Highlander from them, signed the papers and when I came home I realized that numbers did not add up. So I decided to go back to the dealer and because it was already late and they were closed, I went right the day after the first thing in the morning. On my way to the dealership I called ******************* (the sales consultant who made a deal), and explained him my concerns. I told him that I was coming over. He was very disrespectful and hang up the phone on me. I went back to the dealer and offered to pay off the car in full just to avoid huge amount that they charged me for no reason. They said that my problem was with Toyota financial and not with them. I contacted Toyota to pay off the car and realized it was 3800$ payment that I paid upfront that I will lose all these money to get the title. However Im paying off the car in full not to deal with these people anymore. I would advise everybody to check other Toyota dealers before going there. 48000$ car I end up paying 55000$ 7000$ in taxes and fees

if you really hate yourself visit the Galaxy Toyota dealership. I have a really bad experience and hard time dealing with these guys.. I was told i am lier for my slip of toung for months instead of the week.. I have a whole email chain I am exchanging for the last month to get a refund on my extended warranty .. false promises, , very unprofessional and unethical behavior, and playing games. I was told if i want money or not in threating way ( means i wont get money back) I got money for an extended warranty from Toyota after following almost a month with the dealership and contacting to Toyota finance but still waiting to get the sales tax I paid Toyota Financial asked me to follow up with the dealership without any luck. please avoid this place if you respect yourself, otherwise, you will regret it like me. I wish i have seen all one star review before going to this place.. so please avoid avoid avoid avoiddddddddddd this place..

The car buying process is the most annoying process around. Galaxy Toyota is at least entertaining

From BDC to the sales manager who helped me. Everyone was very knowledgeable about the vehicles there, kind and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service. Smooth transaction and very helpful staff made my first car buying experience easy. Vehicle so running well and I love my purchase.

Flat out lied about the price. I spoke directly with the internet sales person about a used car on their website. I was told the listed price was what I would pay plus tax,license and title (DMV fees ) and a dealership fee of $579. When I got there I was told there were additional dealer add-on fees that totaled over $3,000. I explained that the sales person on the phone promised there were to be NO additional charges. The response was " she should not have told you that and we will talk to her about it "......total deception. I left and did not buy their vehicle for the additional added $3,000 in bogus fees for a used car ! This place is deceptive and does not honor their guaranteed price !

I looked at the purchase price and the loan amount when I signed the contract. I didn't realize they added so many extras into the contract like warranties that I never agreed to purchase.

I would recommend Galaxy Toyota to friends and family. The show room is beautiful and is very clean. As far as my salesman KJ, I would highly recommend dealing with him. He is very knowledgeable, personable, and went above and beyond for me. He made sure to work with me in my specific situation and made it possible for me to leave the lot with a new RAV4. He didnt rush to make a sale like most sales people but instead took the time to give me options on different vehicles and took his time explaining every aspect and features of each car/model. He was happy to answer any questions I had. This is my second time working with KJ and I highly recommend you go to him. The managers at Galaxy are also very professional and personable. They came out to congratulate me when I signed on the car and even started a group clap. Very pleasant experience.

This was the worst experience I've ever had in my entire life. I went in interested in leasing a vehicle. After turning down their initial offer to do some more thinking, I was bombarded by the incredibly rude sales manager ***************************. He pretty much called me a cheap idiot for not accepting his offer and was very aggressive and forceful. At certain points he wouldn't even let me speak, basically telling me to shut up and that I will be buying the car. At that point I was beyond myself with the way I was being treated and I wouldn't have taken the car for free. I will never be returning to this dealership, and I will be telling all my friends, family, and clients to do the same. I'm not sure why there's so many great reviews about this place, they must be current or former employees trying to boost numbers.