ComplaintsforGalaxy Toyota

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  see Attached document

  

  Business response

  02/22/2024

  There is no attachment. Please resend

  Customer response

  02/22/2024

  
  Complaint: 21331309
  
  I am rejecting this response because:
  There was no response, which means they reject my complaint, which means they dont value their customers. They should notify customers when the appointment is made about the credit card surcharge.
  
  
  Regards,
  
  *********************************

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a vehicle, the salesman said a got a bank to approve me for a loan because i was financing. i told him all these paystubs i'm giving you are from my job that i have now but i'm getting a new one soon. this was in april. not even a month goes by he goes, "oh ****** it's been like 3 months since u had the car were gonna need it back" im like for what he goes, "your bank information doesn't add up" im like well how did you get me approved? he just kept telling me lies and bs and used me messing up a car that i thought was mine as an excuse not to give me my money back or the car. the car payment was only 4 hundred something i have proof of me being able to cover that easy.

  

  Business response

  06/29/2023

  Due to to a clerical error at the dealership, ****** should have been refunded his initial deposit of $1000. The dealership was unable to obtain financing for the customer and a down payment was placed in the amount of $1,000. This is being returned to ****** via check. I spoke with ****** on 06/29/2023 at 3:10pm informing him of their refund. Offered to have check to be able to pick up as customer is local but customer chose to have it delivered to address on file. Customer is satisficed. 

• Initial Complaint

  04/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was told when inquring about the price of a used vehicle that the internet price was correct and there would be no additional dealer add-on fees. The cost of the vehicle,( $25,599 ) plus tax title license ( $2046 ) and a dealership fee of $579. I verified all of this with their internet sales person ( ***** ) as accurate and correct. When I went to the dealership they were adding another $3,000 plus in dealership fees. I objected. They told me that ***** should not have told me there wouldn't be any additional dealership fees and would not sell me the vehicle at the advertised and promised total price. I feel they are falsely advertising and being very deceptive.

  

  Business response

  04/26/2022

  **** vehicle was listed for the correct price. The consumer was working a few different scenarios which resulted in an increase of $700 because the customer wanted to use outside financing for his vehicle which based on our Disclaimer is outlined. "Advertised prices includes all available Manufacturers Rebates/Dealer Discounts. Price(s) include(s) all costs to be paid by a consumer, except for licensing costs, registration fees, and taxes. Documentation Fee $579.Not every consumer will qualify for all rebates and/or discounts. Price will increase by $700 if not financed through Dealer. While great effort is made to ensure the accuracy of the information on this site, errors do occur so please verify information with a customer service rep. **** is easily done by calling us at or by visiting us at the dealership. Must print e-Price page to get e-Pricing. Valid 48 hours" 

  Upon reviewing the phone call, it was not explicitly explained that the customer would be seeking outside financing. The representatives on the phone are able to confirm availability and the internet pricing. Any additional pricing structures or quotes are done in our showroom. While it was not with ill intent or malice that the rep confirmed the pricing of the vehicle. When the customer came into the showroom he was seeking alternate financing which resulted in an increase of the vehicle. While we strive for ultimate customer satisfaction and the utmost transparency at times different scenarios present different pricing. At that time another customer came in to purchase the vehicle so it was no longer available. 

  Customer response

  04/26/2022

  
  Complaint: 17025130
  
  I am rejecting this response because: It is an absolute lie. I was prequalified thru their website for *********** and they deal with them. Also, there were no other "scenarios" but the price I was quoted by their internet sales person and they wanted to add $3,000 in additional "fees'......Nothing they are claiming is true...nothing!! 
  
  
  
  Regards,
  
  *************************

• Initial Complaint

  07/26/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I wouldn’t recommend this dealership, I go in to get a lower monthly payment (which Tony the sales manager) told me after a year of being on time with my 2017 Honda Accord I can come in to lower my monthly payment. I go there and they kept giving me a run around of why I couldn’t lower my monthly payment but they can put me in a newer vehicle. I told Tony H******** specifically the day before I actually went in the dealership that I do not want to trade in my car that I want to just lower my monthly payment. I’m now stuck with a whole year in a car I don’t like and is truly upset……..someone please explain to me why a person with a credit score of around 630 and always on time with the monthly payment couldn’t get approved to a lower monthly payment but could get approved for a newer car???? Be aware of these crooks……

  

  Business response

  08/02/2021

  **  ****** ****** had a concern about her vehicle we have since put her on the car that she wanted  as of 7/30/21 and she is now completely satisfied ,  if any further questions please contact me my information is below.

  Customer response

  08/02/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** ******

• Initial Complaint

  05/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I want to know why the selling price of the car was more than what was advertised on the website, which was the MRSP. I was not aware of the price changed. After I got my lease payment, I asked for a breakdown of the price and was told that the finance manager, Lauren would go over all that with me, but she didn’t. When I spoke to her over the phone, she couldn’t give me an explanation of the price increased. I spoke to the general manager, Miguel and he told me that the rebate, theft fee, registration fees, document fee and tire fee were added. The registration fees, document fee and tire fee were due at signing and I paid them including my down payment. How could all the fees be added back into the lease payment when I’ve already paid them? I knew my payment was too high from the beginning that’s why I wanted to see the breakdown of the price. I did not agree to the price they have on the contract.

  

  Business response

  05/07/2021

  This issue has been resolved with the customer. The customer had questions and concerns about her agreed upon price of the vehicle. While the customer did contractually agree to the terms presented to her, the decision was made to issue refund of $1,176 to alleviate customers concern and to provide a positive customer experience. **** agreed to terms and will be awaiting refund via check.

  Customer response

  05/18/2021

  This is regarding complaint ID number ********. I spoke to the manager at galaxy toyota and the issue has been resolved. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩