ComplaintsforIdealautousa.com Corp
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This business on November 24,2023 I was told by a representative of excel auto lounge that if I put my deposit down of 500 they will hold a car for me because I was pending insurance approval. A few days passed and I wasnt approved for the insurance. I have tried to get my money back several times. When I call and speak to a sale representative he puts me on hold and then Im sent to voicemail. When I do get someone they say they will call back and never do. This happened multiple times. I called my card company and they said they do not want to answer my card companys calls or emails. They are bent on robbing me of my deposit, they arent committed to their customers best interest its obvious by their actions that if they believe they can get over on you they will.Business response
04/08/2024
Refund was issued.Initial Complaint
02/27/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Feb 5 2024 I want down to look on a car that I was thinking of buying but wasn’t sure so they told me that if I put down a refundable bepsit they will take it off the site and I will have 48 hours to decide so I did that and I requested back the deposit cuz I didn’t wanna end up getting this car and they never gave it back to me At this moment I keep on getting a answer waiting for the manager but some how I never got my credit back Please look into this matterInitial Complaint
04/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Bought 2021 cargo van. Months later no title No call back. Now no phone answer Sold me a van and doesnt have the titleBusiness response
05/05/2022
Title is being processed by NJ MVC. the issue has been resolved and ************** is aware of it. There is an open case for the title with NJ MVC. There is a Compliance officer assigned to the case from NJ MVC. Her name is ************************* and her contact # is ************
Initial Complaint
03/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle. Dealer sent wrong title. Refuses to supply me with accurate true current title to vehicleBusiness response
04/08/2022
We are in communication with the customer. There was an error on the title and the customer sent it back to us for correction. It is being processed by the state and we keep the customer updated weekly
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.