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Business Profile

Dental Discount Plans

Beneflex, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Discount Plans.

Complaints

This profile includes complaints for Beneflex, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beneflex, Inc. has 2 locations, listed below.

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    • Beneflex, Inc.

      90 Woodbridge Center Drive, Suite 405 Woodbridge, NJ 07095

    • Beneflex, Inc.

      77 Brant Ave Ste 206 Clark, NJ 07066

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/08/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a flexible spending account (both medical and transit) through my work with Clarity Benefit Solutions. I lost my job and still had balances in both of the accounts. My ********************** debit card stopped working after I lost the job, but I never received any notice of any deadline to submit reimbursements. When I called them, they said I had needed to submit reimbursement requests within one month (which again I was never notified of), so I was too late. I asked to speak to a manager, and they said one would call me back, but nobody ever did. In other words, they basically stole the rest of the money I had in my accounts from me.

      Business Response

      Date: 04/15/2025

      We have received this complaint and reviewed it thoroughly. The employee's prior employer has granted an exception to process this participant's run out claims past the allotted deadline which has passed. A representative from our offices will be reaching out to the participant to advise them how to submit their claims. Once claims are received by our offices, they will be processed as soon as possible.

    • Initial Complaint

      Date:01/29/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Clarity Benefits Solution is a COBRA provider. Over the past month I have tried contacting them on 3 separate occasions. Each time there is a 45 minute + wait time; sometimes they drop the call and make you call again.I just want to cancel my COBRA coverage. I followed their instructions but they refuse to process the cancellation request and continue to claim they haven't received it. I've tried email and an online portal. I even have confirmation from the online portal that a request was submitted. It's been over two weeks and still no response.I believe these delays are intentional and result in a scam. Clarity collects benefit payments in advance and forces you to cancel within a ********************************************* any months their coverage was not needed. These delays and policies allow them to delay issuing refunds to their customers, if at all.Please help me! Thank you for your time!

    • Initial Complaint

      Date:05/09/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had hernia surgery in November of 2022. Clarity refused to cover the costs, demanding that I supply receipts for the charges. (I even included a letter from the surgeon)I did this twice, both by faxing them and uploading them to the website. Each time I got an automated response claiming that the "proof was insignificant". I tried to call twice and was kept on hold over 40 minutes each time. They then sent a letter demanding I pay them the money and threatening to report me to the **** This is completely unacceptable, this was a legitimate, required surgery and I provided all the necessary documentation.

      Business Response

      Date: 06/08/2023

      To whom it may concern,

      After further review of this member's account, I can see that receipts are not sufficient documentation under his HRA account setup administered for this employer. This member was contacted and advised that an Explanation of Benefits from the insurance carrier for that specific date of service is required to substantiate the expenses. He did advise he will provide this documentation in order for us to be able to move forward with this expense.

       

      Best Regards,

      ****************

    • Initial Complaint

      Date:02/07/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I resigned from my company and requested to continue my Aetna health insurance through COBRA, which Clarity Benefit Solutions manages. Repeatedly I was unable to get into my Clarity portal in order to fill out my Cobra Continuation Election Form. Their website kept giving me error messages which I told Clarity about several times. *************************** from Clarity then emailed me a form and said she would file it and also include my banking information so I could pay the monthly premium on time. They did not provide me a way to send this PRIVATE information (banking, social security number, birthday, etc.) through a secure portal so I took a chance and scanned and emailed it to ******* at Clarity. The application and payment were supposed to be processed on 1.11.23. Since my health insurance was not reinstated I checked my bank to see if the funds were withdrawn and they were not since ******* took the liberty to sign me up for recurring payments which would not pull until **** (resulting in delay for my insurance). As of today, the funds have still not been pulled from my bank which leads me to believe that she mistakenly entered my banking information. I have emailed and called Clarity since then and have been put on hold or ignored. This is causing extreme anxiety as I have not been following up on medical care/bloodwork since I do not have insurance. I will need to also backtrack and resubmit claims to Aetna once I get my ID card.

      Business Response

      Date: 02/27/2023

      This issue has been resolved with the member. Her coverage for cobra was reinstated with the insurance carrier and is currently active.

      Customer Answer

      Date: 02/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, no one should ever have to contact BBB in order to get a response and resolution from a business! I would NEVER recommend Clarity to anyone ever.

      Regards,

      *******************

    Beneflex, Inc. is NOT a BBB Accredited Business.

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