ComplaintsforMaximum Research
Market Research
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
so the call comes in 12/15/23 6:12 PM, do not answer -- then calls again 9:54 PM 12/15/23 ALSO and wakes up the house -- Spam calls end at 9PM -- NO MORE CALLS EVER !!!!!Business response
12/27/2023
I'm sorry for any inconvenience our calls have caused. We are a Market Research company that conducts telephone surveys and polls. Our legal hours of dialing are 8am to 10pm as our industry is not included in the same category of business as bill collectors and telemarketers. We do try to limit *********** to end by 9pm local time but sometimes we must call at later times in order to reach a wide range of people and include their opinions. I can make sure the phone number for this complaining party s removed from our database so that our particular company does not call again in the future.Initial Complaint
12/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Received a phone call on my cell phone at 9:42pm on Thursday, December 7, 2023. It is highly illegal to make a telemarketing call at that hour. This company needs to be shut down.Business response
12/13/2023
I can remove this number from *********** list. We are a market research company that does political polls and consumer surveys. Since we do not sell and are not in the telemarketing industry, our dialing times can be as late at 10pm. We do try to not call people past 9pm, but sometimes it is easier to reach a wide range but calling at a wide range of times. We are sorry for any inconvenience this may have caused you!Initial Complaint
10/23/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Ive asked to be removed from their call list but they will not stop calling. When I call Maximum Reseerch directly, there is a prompt to press 5 to be removed from the call list. Of course that option does not work. Please help.Business response
11/13/2023
I am sorry that I did respond sooner. When I originally received this complaint, I investigated immediately and saw there was an issue with our phone system that I was not aware of previously. This has been correted and anyone that has called that line has been removed from our internal calling lists. You will not receive a call from our company again. Thank you for helping bring this to our attention!Customer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help.
Regards,
***********************Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 SPAM calls: to our Business Phone: 1) CID = ************ @7:03PM on 10-06-2023; 2) CID = ************ @ 5:23 on 10-09-2023;I recognized CID of MAXRESINC was NOT our customer, and did not answer.This survey out fit needs to REMOVE ************ from their database, as I consider them a scammer. Our Business Phone is ONLY for calls from customers who are placing an order. SEEMS useless to block their phones because they use MULTIPLE numbers .Business response
10/20/2023
We have no way to trace our records since no information was provided with the numbers we made calls to and I can not properly reply to this complaint. I will gladly put those numbers on our internal Do Not Call List as would any of our representatives had the complainant answered either call. We are a reputable market research company that has been in business for almost 25 years. We do a wide variety of surveys including political polls, customer satisfaction and customer awareness, just to name a few. It is very possible that the phone numbers we called are either on a customer list and we were asked to call regarding a recent experience or they could be in an industry where other business owners or politicians are collecting information regarding local business experiences. If this complainant wishes to never receive a call from us again, they can call our main line at ************ and follow the prompt to have their numbers removed from any lists we receive in the future.Customer response
10/20/2023
Complaint: 20717109
I am rejecting this response because: Last call was ************ from MAXRESINC to ************ . since you keep calling from MULTIPLE numbers I am unable to BLOCK all of your spam. We have multiple numbers, so put them ALL on yer DNC list : ************, ************, ************, ************, ************, Don't expect ME to fill out YOUR form, just REMOVE ALL of my numbers from yer "RESEARCH" -- UNLESS OF COURSE YOU HAVE GIFTCARDS TO SENT ME $20.00 PER MINUTE OF MY ANSWERING YOUR QUESTIONS, my time is valuable - you make $$$$ on research - so share the wealth.
Regards,
*********** (owner)Initial Complaint
08/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Multiple times in the past weeks this company has contacted me both on my personal phone as well as business phone. Via text and call. They have promised to stop then call again hours later. This harassment is diminishing my quality of life. Please stop doing this for your own entertainment or whatever sick reason it is.Business response
09/02/2023
I am very sorry for all the inconveniences any calls or texts from our company may have caused. I have double checked the phone number provided against any surveys we are currently running and it is not listed for them so it was removed at some point. I will go through our records and figure out which employees did not remove your number when requested so that disciplinary action can be taken. I am submitting your number into our internal Do Not Call list so that any future surveys we conduct will not contact you at the number provided. *This only prevents our company from contacting that number but does not mean you will not get calls/texts from other survey companys.Customer response
09/02/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**********************Initial Complaint
10/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company claims to be a legitimate survey company. I have had two calls from this company, that I answered. After asking a bunch of what appears to be normal political survey questions, they launch into a tirade against any of the Democrats running, done in question form, but it is nothing but a Republican based advertisement. It's a shame they get away with this.Business response
11/09/2022
I'm not sure how to respond to this since there is nothing we can offer except the assurance that we are a market research company and we conduct political polls as well as many customer satisfaction and consumer studies.Initial Complaint
08/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company does outgoing calls to random people. They refuse to put callers who say they don't want to be contacted on their do not call list. They even make it a point to train new employees to do this. The hiring manager Ashley Hawn even made it a point to say that if the random people they call get aggravated she will make a special note to not put them on the do not call list. This is mass scale harassment and they do this every single day.Business response
08/09/2021
Thank you for the information. I know that *** ******* a recent trainee so he didn't really know who to complain to at our company but I guarantee that this is not our policy. Otherwise, we wouldn't even bother maintaining an internal Do Not Call list. We have one for a reason and it is to put people on it when they request it. If anyone is ever observed not following our policy, there are repercussions. Now that we are aware of a particular instance we can investigate it and take action if needed. Good luck in your future job search, *** ********
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.