Business ProfileforRevel Nail, LLC

I received an order from Revel on January 16th with 2 colors I did not order along with my subscription order. I checked my emails and did not see an order confirmation so I checked my account and it said the orders were purchased and paid for on January 9th. I immediately texted Revel to find out what was going on and have STILL not received an explanation over 2 weeks later. They just keep saying it's being looked into. I have tried calling numerous times but you are just left on hold for 20 minutes until the system says they're too busy to answer your call and it hangs up on you with no option to leave a message. I want to know more about this order that I did not place, as they are colors I would not have purchased, nor did I receive an order confirmation. I hate having to resort to the BBB, but it seems to be the only way to get someone to answer you at this point. Having been a customer for YEARS now, it's incredibly disappointing that their customer service has gotten so bad. I just want a refund for the colors I didn't even order!