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Business Profile

Medical Doctor

Summit Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Doctor.

Complaints

This profile includes complaints for Summit Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summit Health has 16 locations, listed below.

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    Customer Complaints Summary

    • 126 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So angry. Numerous times this has happened and today happened again! Have a dermatologist I have seen for years. Called to tell them I need to be seen because I have a real problem and due to pain and itchiness cannot sleep as I need to scratch nonstop. Called Summit Health and explained problem and asked to be seen. Nope, they cannot see me for three months. Told them I cannot wait! They said the **** nurse would call me back. She did. I explained all the rashes, hives and spots all over my body. She told me they could not see me today as they are booked up. They cannot see me next Monday either. She is not sure when they can fit me in. I told her I am really struggling. She understood but said sorry, I cannot be seen as they are booked up. I offered to send her pics of the three different types of rashes I am struggling with, so they could at least see it and decide how to help me. Nope, they refuse to look at it. So basically, they are saying they do not care I am a patient and struggling. She told me to go to urgent care. I told her I already went and was put on ********** and other meds. I also told her I do not trust their urgent care as they know very little about a lot of things. I have seen tons of inaccurate diagnoses at urgent care. And since I went a couple of weeks ago and their meds have not helped, why go back? Basically they want me there to make money. They are only into making money and not helping people. That is what medicine is about? Why not keep an hour a day unbooked in advance, so patients with problems can be fit in quickly? Angry and upset with this group!!!!!!!

      Business Response

      Date: 07/03/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We would like to discuss the concern you reported, we will have a member of the Patient Relations team reach out to you. Please note that we can always be contacted at ***********************************************************  or call ************.

    • Initial Complaint

      Date:06/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial **** says I dont have insurance. I have BCBSIL PPO Family plan. I called and informed the company and provided them with my insurance information and was told no problem, it would go through insurance and I would receive a new ****. The subsequent **** was exactly the same and threatens being sent to collections for overdue payment. This company is predatory.

    • Initial Complaint

      Date:05/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Office of Dr Swosti T. , Rheumatology. I've been a patient of Dr. T. for about 4 yrs and am being treated for multiple chronic mr
      Medical conditions. I was last examined by her on 4/9/25 and at that time, handed her my forms for FMLA. At the conclusion of my exam, she handed FMLA forms to her office manager, Dawn, with whom I sat down to discuss the FLMA requirements. When I called to follow up
      up a week later, I spoke to Dawn and another staff member. I was advised that they had not completed/submitted the FMLA forms. I was assured that it would be handled and that I'd get a copy in the mail. On 4/29 the FMLA administrator, Segdewick
      Inc. informed me that the FMLA forms submitted by Dr. T. were incomplete and contained errors. Consequently, I'm not eligible for FMLA and am out sick from work; my job with ****** *********** is in jeopardy. I spoke to Dr t. office today and was passed to 3 different people. Third person was angry and disconnected my call. I'm a 73 yr old disabled woman working full-time; I urgently need help with this issue so that I don't lose my job. I am also a patient of Drs Oza, P e Spinal Surgery and Opthamalogy departments at Summit Health.

      Thank you very much I hope you can help

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Dr W. in Levittown for a consultation on 3/20. Was told by front desk the only payment I would have to pay is a $20 co-pay since this was an in network doctor.

      2 weeks later received a bill for ~$178 for that visit. I also saw him on 4/11.

    • Initial Complaint

      Date:03/13/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I emailed customer support to report a physician who neglected to treat my symptoms and did not take the necessary blood work in order to make a decision regarding my treatment. I've received no answer when I requested an update.

      Summit Health is not providing customer support. They are simply not responding. How is this legal? They are accepting my payments, I'm a customer, I should be able to get answers.

    • Initial Complaint

      Date:02/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After Summit Health accepted 100% of my ******** & supplemental, I got a SURPRISE bill which I shouldn't have paid but I did...the first Summit bill EVER, now that it's private equity...

      Business Response

      Date: 02/24/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our Billing Department to discuss your concern.   Thank you.  

    • Initial Complaint

      Date:02/07/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited summit Health office in ********************************************************************. I had requested an MRI from Dr. ******* J. ********* and after an agreement, I was denied to receive the **** After following up with his PA, Dr. ****** he disclosed some sensitive information on my chart (record) that was not disclosed and off the record.

      Business Response

      Date: 02/24/2025

      Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our Compliance Department to discuss your concern.   Thank you.  


      Customer Answer

      Date: 02/24/2025


      Complaint: 22911307

      I am rejecting this response because:



      Regards,

      **** ********

    • Initial Complaint

      Date:01/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 9, I attempted contacting the dermatology practice where I've been treated by Dr. Alexandra H. since 2023. Multiple telephone calls that day and since have received no answer, and the practice answering machine has been unable to accept messages.

      I have also messaged the clinic through its AthenaHealth portal--the messages are attached. The first received no answer but was simply closed by someone at the practice.

      I was only informed today (Jan. 22) that the doctor has left the practice. At no point did I receive a practice departure letter informing me of the change, something which has been standard practice at every medical facility I've visited in the past.

      After 13 days of attempted contact I have only received a curt apology for "inconvenience." I've rarely had the experience of being treated so negligently by the administrators of a medical office, and I don't believe any other patient should be put through this, given the gravity of the stakes involved in medical care.


      The dermatology clinic in question is located at:
      **
       * 18th Street
      New York, NY 10011

      And the phone number is: ###-###-####

    • Initial Complaint

      Date:01/15/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/26/24, I went for a physical exam with Dr. C. of Summit Health (SH) which included getting annual blood work. SH asked me to sign a waiver for certain blood tests that may not be covered. I asked before signing if there was a problem with payment from ******** would the doctor do what was necessary to collect this on my behalf and I was assured by the office staff that they would.

      I received a bill from SH for 4 blood tests which were medically necessary due to the fact that I have been experience vertigo and it was suggested by a Neurologist to have checked when I went for my physical.

      Their billing dept. was very inexperienced as I have had these tests done before at Quest and never saw a bill. I was told by ******** that the initial billing sent it was incorrect. I was told we would have to appeal. I called and spoke with SH and explained what I was told. They said they know it was sent in wrong and they would resend.

      Claim was denied. SH sent in a letter of Medical necessity in Sept. but not covering all tests. Claim denied. SH sent in another letter of medical necessity covering other tests and duplicate tests, very inexperienced. Claim denied. Now I am being billed, calling both ******** and Megan, office staff at Dr. C. office and am being lied to. Upon calling both today, 1/15/25, they are both referring to the Waiver I signed. Basically, ******** nor SH is interested in helping me for which I pay over$650 a month in premiums. They know that the Waiver will get them paid and have given up trying to get that money from ********. I will never use their lab again, as Quest has never billed me even if I have signed a Waiver. Very uncaring for a doctor's office. Very inexperienced in billing. I know many others that have complaints with SH billing and I have learned my lesson. I am going to an attorney and filing a complaint with NJ Consumer Affairs. Disgraceful! Don't let them get away it! Will send Waiver as soon as I get

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. Summit Health is charging me a copayment for a doctor's office visit on November 14, 2024, with Dr. M. that I did not have.
      2. Summit Health keeps trying to charge me copays for office visits that I have receipts to show I paid. Saying it's because there was a visit in the past that I did not pay but will not tell what date that visit occurred.

    Summit Health is NOT a BBB Accredited Business.

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