ComplaintsforBentlin Products LLC
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Complaint Details
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Initial Complaint
11/07/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On October 30, 2023 I purchased 4 bottles of the Exederm 8 ounce body wash. My total order was $51.96 so each bottle was $12.99. I received only 2 bottles. I have left numerous voicemails, sent emails and left a detailed message on their website. No reply. I'm done. I either want the 2 other bottles or a refund of $25.98. The order # is *****.Initial Complaint
01/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Greetings, The date of this exederm order was November 27, 2022. To date, I have yet to receive the product ordered from exederm. Contacted customer service several times and have written multiple email to exederm regarding this order and have yet to receive a response, phone call, or the product. As a resolution of this issue, I would either request fulfillment of the product ordered and expedited (at no additional cost to me), or a full refund of the order. Please feel free to contact me via email or by phone for additional information or details if not already provided. Thank you, ********** aka "***"Business response
01/24/2023
Apologies for the issues with this order which was closed out in our system. The order shipped via ***** but appear to be either lost or stuck in their system based on the tracking link.
*****************************************************************************************
We have issued a full refund for this order and have arranged for 3 x Exederm Wash items to be shipped to you free of charge
Apologies for the inconvenience
Initial Complaint
06/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered product from this website. They never sent the product, but they kept my money. They have ignored my multiple communications to 3 email addresses and voicemails to 3 departments.Business response
07/12/2022
Response:
This customer has received a full refund. We had no record of correspondence from this customer (although this may be due to staff changes). On investigating the last order shipped we can see from the **** tracking that it was neither delivered nor returned to our office. Apologies for the inconvenience.
Sent on: 7/12/2022 10:25:50 AM
Sent by: *************
Customer response
07/12/2022
Complaint: 17502969
I am rejecting this response because:
They did not credit me for the missing order. Staff changes are not a valid excuse. I have proof of attempted communications.
Regards,
*************************Business response
07/25/2022
Regarding complaint 17502969
We shipped the product. But according to tracking it was not delivered (or returned).
Credited the customer directly for the full amount on 7/6, see screenshot from Shopify.
It also looks like the customer got a chargeback from their bank !
We consider this matter closed - please confirm that this is also the situation for BBB
Regards
*************************
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.