ComplaintsforSansone Nissan, Inc.

• Initial Complaint

  09/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I leased a 2022 Nissan Sentra on March 28, 2022. The first week, and up to this writing, I did not have a screen; which means there is no backup camera and no radio. I was told the radio had to be replaced. It was and the problem still continues. I spoke to the service ***** many times and was told they would contact a Nissan Technician to look into this. I also subscribed to Sirius XM radio which I cannot listen to because the radio doesn't work. No one contacts me about when the technician will be around. I feel the radio is not the issue but rather something different. Sansone will not even diagnose the car or contact other Nissan dealers to see if they have a solution. I am into this lease for another 2-1/2 years. This is my 3rd lease and feel, that as a loyal customer, I should be treated better. I am paying for a car that does not have all the parts that are listed on the mfg. sticker. I wonder if this should be treated as a Lemon Law issue. I am a senior citizen and should not be treated like this doesn't matter. Thank you.

  Business response

  10/12/2022

   

  In response to *****************************, we offered our sincere apology. We are aware and we havent forgotten of ***************** technical issue. Unfortunately, we were instructed by Nissan corporate not to replace or fix the radio once more, a Nissan technician must come and try to fix it once again. Our Nissan Service Manager is in communication with Nissan Corporate technician, she will make sure we have a schedule in place no later than Friday.

   

  ****

  Customer response

  10/24/2022

  
  Complaint: 18063729
  
  I am rejecting this response because: 

  This is the first email I have received since contacting you on Septemer 23, 2022.  I am not looking to have the radio replaced again.  I want someone to diagnose the car as the clock is inaccurate every day.  I am wondering if this could be an electrical issue.  The screen still goes blank regardless of weather conditions then it comes on again.  I have no screen, backup camera, or radio.  This is frustrating.  The car is under warranty or guarantee and this issue should be checked out.

  
  

  Sansone has not contacted me by letter, phone, email or text as to when someone can look at it.   During the Labor Day weekend, I was told the technician was in Tennessee demonstrating an electric car and would be in touch when he got back to my area.  This is over one month ago.  This is my third lease and I am disappointed that no one cares.

  
  
  
  
  Regards,
  
  *****************************

  Business response

  11/01/2022

   

  I am reaching out to you because  I want to inform, ***************** radio/screen was fixed today, November 1st, 2022. We can properly close complaint.

  
  

  Thank you,
  
  
  
  
  **************
  
  

  Customer response

  11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  11/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I came in for an oil change. 45 minutes later I was told they couldnt open my hood and was told there was nothing they could do for me. I receive my car, took 5 minutes to open my hood myself. I come back inside and ask that they change my oil, to which I was told I could leave the car or wait since the technician wasted 45 minutes of his time trying to open my hood. I then state I have a recall on my hood that I would like to address. The first response is that I would have to schedule that for another time because theyd have to have another technician look at the hood. I then said that wasnt mentioned when I made the appointment and was offered to have the recall taken care of. She then said since the car was in an accident that they could not be liable for my hood since the front of the car was smashed in. This is false because my car was never smashed in from the front. I have a new bumper due to a collision from my side that damaged the bumper and in turn I needed to replace the entire bumper. I explained this to her and showed there was no damage to the front of my bumper or hood. I showed her some corrosion on the hood latch from time and rust. But ultimately my hood was fully functional post accident and prior to coming in today. The fact that I was treated, as a customer, as if I wasted the technicians time and was told to leave; and then once I came back, was told Id have to wait since the technician was busy and I already wasted his time, is just unacceptable and unprofessional. The representative I dealt with was ***** who seemed highly frazzled and **** was the person who seemed like a manager and told me to leave and that I wasted the technicians time trying to open my hood.

• Initial Complaint

  06/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Two months ago I made the mistake of choosing this dealership for my business. There were so many problems with this experience I can’t list them all in this complaint. Between adding sneaky fees, calculations and misleading tactics I still don’t have new permanent plates for vehicle purchased. The latest problem seems to be the transfer of title for trade in vehicle. It was under my husbands name, he is deceased. I have provided everything they asked for, now they want a surrogate letter. i’m told to call my lawyer or go to court for a document that I have no idea why almost 2 months later, this is still an issue. I provided power of attorney, death certificate and I still have temp plate. It’s almost 2 months, I purchased my car on May 12, 2021. The second template expires on July 10. I believe that my new plates are being held hostage because they can’t resolve the issue with transferring old car title. The new vehicle is under my name, I need my plates ASAP.

  Business response

  07/02/2021

  Our accounting office and finance manager spoke to the customer and have assisted her in getting this resolved. 

  Customer response

  07/13/2021

  
  Complaint: ********  
  I am rejecting this response because:
  
  I am still waiting for temporary plate, as I am driving with expired plate.  Contacted the business three times in the last two days.  I was supposed to have my plate Fed-exed to my home this past weekend.  It has not arrived and no one responds to my calls.

  Also, I went to DMV yesterday to sign over deceased husband's title to my name.  I paid $50 to do this.  The business charged, among all it's fee, DMV fees as well.  I expect reimbursement for $50, as well as immediate action to send temporary plate.  They will be responsible if I receive summonses due to expired plate.

  
  Regards,
  
  ****** ****** 

  Business response

  07/14/2021

  We have overnighted the customer a refund check as well as a temporary plates. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩