2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Tony K
1 star01/16/2024
I bought a ***** spark ev, sold it to me with 66 miles each charge now I have yet to see that, on top of all that Ive been to a ***** near me, because they are too far. So Ive been to ***** twice about my car because it goes into safe mode which Im safe mode it does not drive also it starts doing safe mode at 10 miles left on charge so there was a battery problem when they sold me the car. On top of all this Ive only had the ev for 3 months.
Richard Lucas Chevrolet Response
01/17/2024
Hi ****,This is ***** from Richard Lucas. We have spoken before. We made it abundantly clear before you purchased the vehicle of its capable range. Since we have not seen the vehicle in our service center since your purchase, I can not make any recommendations to you. Please plan a trip accordingly to our facility.Review from Elrees B
1 star03/07/2023
I called the service department to get a quote for front brakes and rotors. They quoted me ****** without tax. I go in this morning now they tell me ****** I asked what changed. They advised me they did not know what type of vehicle I had. Whenever I call, they always know my name and my vehicle so they know who I am. The service manager looked up my vehicle and advised that we were running a special. That was on Pads and rotors, but now, when I show up, they advise they did not know what type of vehicle I had. HOW CAN THIS BE IT'S EITHER INCOPITANCE OR SOMEONE NEEDS TO BE RETRAINED. So now I demand to speak with the top ************* Manger, and I advise that something is not right. I advised that this seems very slipper about what's going on. I advise you what i had on the phone as far as the vehicle. Now you change pricing. I advised unacceptably, and then I advised that I would go on social media to advise how you'rer treating me. "He became offensive and said now your threatening me!" I have never been treated in such a manner from a higher up. This was totally out of line disrespectful, at the least. I gave them all my business, and now you talk down to me. They have forever lost my business, and if I was his boss, he would be fired. As American, we have choices we're to do business, and if someone treats you bad, you bring your business elsewhere. This was the worst customer service I have ever experienced.
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