Business ProfileforMcFarland Ford of Rochester

I have installed a remote starter in 2011 Ford 150 approx in April 2023. On 11/12/2023, tried to start vehicle and didnt worked, went to dealer, took an appointment for 12/12/2023 at 9:30. I was called to come pick up the vechicle. when i went there. they charge me $193+ cents. I asked what is this all about and the guy goes to diagnosis remote starter and right rear tyre. I was surprised. when i was there a day before they didn't talk anything about the charges. The lady told me its under warranty and it will be covered. i didn't agree with the payments and i told this guy if she would have told me its not covered then i wouldnt' spent any money on this truck. This guy was very rude to me, I asked if i could talk to the manager, he said he will be here. When manager came out for his own work. this guy asked me to go talk to him. I feel very embrassed. The Manager didn't want to talk to me, he simply ignored. He said its not free that we do here, and i would like to tell him that my money is not free. my question was why I wasn't told ? He simply asked if i asked her ? but its their responsibility to inform everything to a customer. Then about the remote starter, he said the battery is badd, the battery was changed somewhere in the begining of summer. his recomendation was to go back to the whoever installed the battery and get tested. he also added if people from ******** says battery is good then they are "lieing". This guy from ford lied to me, when i asked a printed battery test result copy, he aggred to provide me and later i asked him again he said someone scanned to there is no printed receits.