ComplaintsforUniversal Wood Structures, LLC
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Complaint Details
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Initial Complaint
07/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On or about 9/26/2020 I had a conversation with John K**** C****** about a custom 12'x20' Cedar Paneled shed he had made as a custom piece but the sale of which had fallen through d/t permitting issues. Kevin agreed that he would be able to expand shed to 12'x26'x9' and we agreed on a price of $6000. Agreement included Kevin to provide two side doors, assembly hardware and detailed assembly instructions. I would provide front garage style door, roof shingles and maintain responsibility for assembly. I paid Kevin in full and he delivered only part of the shed. I have made over a dozen requests for delivery and have been promised numerous delivery dates that have passed without Kevin delivering the balance of my shed. I have heard excuses from knee replacement surgery, to a death in the family, to trailers not passing inspection. As of June 5th 2021 Kevin is no longer even bothering to respond to my inquiries.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.