Business ProfileforMallory Portraits

Think it's important to provide my personal experience with Mallory Portraits. When my husband shared the vague details about how he “won a free portrait session” my antenna immediately went up. I asked initial questions but overall trusted the process. I did not look into Mallory Portraits myself. When we arrived, I immediately was skeptical. The photographer and assistant were kind and professional; however, the setup was lengthy and forced. We were then taken to your back room to review images after almost 2.5 hours. Having a baby and 2 dogs for that time was stressful. I repeatedly declined print requests and made it very clear I wanted to leave, but was assured there were more photos to review. My husband ended up purchasing a rather small print for an extremely high price. I was unhappy with the entire evening but tried to forget about it. Until recently. A local mom posted on a Facebook page asking about the studio. She had experienced the exact same thing I had. In fact, many others had as well. Mallory Portraits has more than a few BBB complaints over the last 12 months, multiple poor **** reviews, ******** reviews, Complaint Board reviews, etc. Again, they all say nearly the same thing: families were offered a free photography session, provided a deposit, had their photography session, and then were strong armed into purchasing goods at a high price. People felt uncomfortable, trapped, pressured, dissatisfied, and/or generally put off by the sell. I was also one of those people. I attempted to cancel the order but was met with the "terms and conditions" line. While I understand this to be a realistic outcome, it serves as a good reminder for myself and my family to always do our due diligence.

Dear *******, We truly value your feedback and apologize for any misunderstanding or inconvenience you may have experienced. Upon reviewing the details of your session, it seems there were several points of communication, including 3 phone conversations with your husband, aimed at ensuring clarity and transparency regarding our studio's services and offerings. We're pleased that we were able to accommodate your request to reschedule your appointment due to unforeseen circumstances with your pets. At our studio, we strive to maintain open and honest communication with our clients, which includes being transparent about our giveaway model and pricing structure over the phone, on our website, and in your mailed correspondence. Our goal is to provide a comprehensive understanding of what to expect during your session and the options available to you regarding your portraits and our process. We are pleased to be able to provide a a complimentary studio session ($200) and a complimentary portrait ($2000) to all of our clients regardless of purchase. We want to highlight that our policy regarding cancellations and refunds is rooted in maintaining fairness and consistency across all our client engagements. It's important to note that due to the nature of our process, once an offer is accepted and the contract is signed, we are unable to offer cancellations or refunds ss we cannot resell your artwork to another party, regrettably . We ensure clear communication and understanding by obtaining initials and signatures on our contracts, underscoring our commitment to transparency and accountability. Best, Mallory Portraits