Customer ReviewsforSpotOn Fence

I have call them 6 times to remove me from they list and they still emailing me 5-8 time a day I dont have a dog or pet imagin to they client how bad the customer services will be Also they sale the client information

Such an outstanding product!! Way better than the competitor brands. The app is easy to use. We have a mini husky thats born to run free and this allows him to live his life leash-free and we didnt have to install a fence. This is great too because when we visit my parents property in the Adirondack mountains we can have a boundary set up for our dog there as well so his ************ there. The customer service of this company is above and beyond. Weve recommended this collar to all our friends who now love it too!!

Best investment I have ever made for our pup! We live on 400+ acres farm and swamp land, our boy lives to roam and we wanted him to safely do so. We've used the collar for a little over a year, Cotton is now 8yrs old, yellow hard headed lab, he learned his boundaries in about 30 minutes and we haven't had to worry since. I only wish I would have known about this collar sooner! Customer service is also AWESOME!

The SpotOn Fence Collars have allowed our dogs (Jemma & Josie, 6-month-old Chocolate Labs) to go outside and be safe without me or my husband watching every step. We no longer have to worry that Jemma & Josie will bother the neighbors; we will use the collars when we go camping, visit family, etc. Initially, I thought, 'Well, this won't work.' Well, it does. It works. It does exactly what it claims it can do! I cannot speak highly enough of these collars, & the customer service! Its extensive range ensures effective communication even in open and dense wooded spaces. The waterproof design adds durability, making it suitable for various weather conditions. The rechargeable feature eliminates the hassle of constantly replacing batteries and NO underground wires. The best overall part is this- My girls are safe! When we purchased our fur babies and took them home to their forever home, I started to research GPS collars; I did this for about three months. Ultimately, what made me call SpotOn Fence was the reviews I was reading (and trust me, you can't believe every review out there), but their App was "spot on" from what the reviews said. I watched videos made by people like you, not the company themselves. When we spoke to the representative, he answered every question we had, and trust me, I (the wife) had a lot of questions from all the research I had done; he was professional and never tried to rush us. We were still determining if We needed one or two collars, and he helped us decide. It's just a hands-down substantial company. We love our collars, and thank you, SpotOn Fence, for keeping our fur babies safe! ***** and ****, N.H.

This has been a great investment and even though it is expensive it was way cheaper than building a fence. I really like the tracking and recall feature. It nice because sometimes he is out of sight so I can hit the whistle and he knows to come to the door. Also, our collar had some issues and all of them were resolved. Then after about 8 months the collar quit charging. Talked to customer service and they originally wanted me to send it to them to evaluate it but I explained how important the collar is as we live on a busy road in the front of our house and I would even be willing to buy another collar to have it overnighted and they could just get the broke one back in it’s place so they didn’t think I was just trying to get another collar. After she talked with a supervisor they sent me another collar overnight and had a return label for the broken one. I didn’t get charged and the service was outstanding. I did call to follow up and find out what happened to the broken one. I also call to give suggestions to help make it better. This company has been outstanding and the customer service support is next to none. I truly hope they stay this way and I will be a customer for life. My German Shepherd Max thanks you as do me and my wife.

I purchased my collar a year ago. I waited this long to do a review because I wanted to make sure it worked as advertised. I started out with a Halo collar because it was so much cheaper. It was not accurate and I could here it correcting my dog in our house. It scared her to death. She was trained on an invisible fence and the tones on it always made her return to the house. When she was in the house and heard tones she had nowhere to go. The Spoton collar doesn't depend on cellular signals to work. That is a big plus for me because I don't have a strong signal and my home. The spoton collar works great here. It also works great when I go on vacation and move her to our beach house. She knows where our boundaries are and she stays within them. I did put up little flags at the beach in the beginning to help her know where the boundaries were. After a year of use I couldn't be more satisfied.. We put the collar on her when we get up in the morning and take it off when we go to bed. We still get a full days use from it. You get what you pay for!

Outstanding service! Great product! This was one of the best investments that I’ve made over the past 2 years. My dogs have the freedom to roam 6 acres while I sleep in with peace of mind knowing they are safe.

This collar works very well for our family. We have two collars for two dogs. We’ve had our first collar for over a year now. Both of our dogs learned very quickly and any issues (all user error) I’ve had were addressed quickly and thoroughly by their customer service team. Very satisfied with the collars and the service!

We are thrilled with this collar and the customer service was wonderful. We have used them for coming up on a year or so and they have fixed a few issues they had early on and now we are 100% satisfied. There were some issues with the app at the beginning but those are all sorted out. We have talked to customer service a few times and they were great each n every time. 100% recommend!

I have encountered numerous issues with this company that have left me extremely dissatisfied. To begin with, their support team's lack of responsiveness is exasperating. I've sent multiple emails and endured countless hours on hold, only to end up disconnected without assistance.The heart of my frustration stems from the fact that I own 5 dogs and depend on their collars to maintain their safety within set boundaries. These collars were marketed as "the most reliable GPS fence," but they consistently fall short of this claim due to the flimsy buckles. Regrettably, the buckles break far too often, forcing customers to purchase an entire replacement strap for a steep price ranging from $25 to $50.The situation is exacerbated by the fact that these defective buckles frequently cause the collar to come off, putting my dogs' safety at risk. This inherent unreliability is unacceptable, especially given the initial cost of these collars, and the fact that I've only had them for 5 months. While they may have the potential to be amazing collars, their constant detachment issues render them far from dependable.