ComplaintsforWoodwards Inn & Suites
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On Jan 30th 2021 I booked a room for 2 nites arriving 02/04/2022 and departing Sunday 02/06/2022. On 02/04/2022 a Winter advisory was issued for travel in MA and New Hampshire due to hazardous icy driving conditions. When I called to cancel and rebook the hotel/general manager said they had a 2 day notice policy for cancelling. I explained about the driving conditions (there numerous accidents that Friday see the Boston Globe) they did not rebook but charged me for a nite seconds after I hung up the phone. The general manager was supposed to call me back (big surpise no phone call)Business response
03/03/2022
Business Response /* (1000, 5, 2022/02/14) */ Hello ***** ******* reservd room for 02/04/20222 on 01/30/2022 at time of booking we notified guest and email confirmation we sent on time of booking says 24 hours before arrival date cancelation policy, mr ******* call on 02/03/2022 to cancel reservation but its pass the cancelation policy , for us its very hard to sell room if guest call just day before to cancel reservation dew to weather, their lot of other guest came to our town and stay that day , if he doesnt want to come just because of weather why doesnt he call ahead and cancel ? for us its very hard when all the price is gone up 2 to 3 time higher then last year labour, utilities etc we just authorize the credit card we havenot charged yet attached confirmation file please let us know if you wan us to release payment Thank you Pari P****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.