ComplaintsforChamberlin Electric

• Initial Complaint

  10/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My generator is not working. I have a service plan with this company,for the last 11 years. They first told me they could come on 11/22. When I called back to complain,they gave me an appointment for 11/8. They are supposed to come when there is a problem,per the contract. I have a medical need that requires me to have electricity at all times.Exactly why I purchased a generator.

  

  Business response

  10/31/2022

  We have looked into this matter and found your account with us under a different name.
  
  While we see you do have a maintenance contract with us, this contract grants a priority status for any repairs needed during an emergency outage when your generator is not functioning correctly.  It does not include standard service that is not during an emergency outage.  Additionally, we were not notified during the last 11 years that you have a medical need for the generator, so medical priority status was not on your account.
  
  When first you notified us that your generator needed service, we scheduled you for the earliest service date we had.  We then had some cancellations and were able to provide an earlier date, we called back to reschedule for about two weeks earlier, now on November 8.  You still did not find this acceptable.
  
  We have since communicated with you about this, and I understand you have chosen another company to provide the immediate service you would like.  We apologize for any misunderstanding about the maintenance contract and what it entails.

• Initial Complaint

  05/03/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased a 16 kw. Generac generator in November of 2020 through Chamberlin as they were the contractor Generac directed me to. The installation was supposedly complete on 12/11/20. The Wiring Inspector inspected on 12/23/20 and found code violations. I have been calling them numerous times since February, each time told "someone will call you next week", "someone will call you tomorrow" or such. Never a return call. I called Generac on 4/23/21. The representative called Generac and was told someone would call me later in the day.. Nothing. I emailed Rick on 4/23/21. No response .Called Generac 4/30/21 and their representative called Chamberlin. They were told that someone would call me "in a few minutes". No response. The Generac rep. asked me to call her (or whichever representative that answered) back today with my results, which I did. I spoke to another representative who, tried calling 5/1/21 and got a busy signal twice.

  

  Business response

  07/06/2021

  Business Response /* (1000, 8, 2021/05/17) */ This email is to confirm receipt of consumer's complaint. We will respond once we have confirmed all information. Consumer Response /* (3000, 10, 2021/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "response" in the message ""This email is to confirm receipt of consumer's complaint. We will respond once we have confirmed all information."" isn't helpful. I just spoke with the business today (26 May) and they say they are working with the inspector hopefully on a resolution but as of now it is still unresolved. Consumer Response /* (2000, 15, 2021/07/01) */ Hi ********, Please advise on how I go about closing the above case. This was completed and passed code inspection yesterday (14 June 2021). Ric C********* has endeavored to "make it right". Please feel free to call me should you wish. Thank you for your help! ***************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩