Business ProfileforMassage Chair Wellness, Inc.

I bought a Massage Chair from Alison and she mislead me on which one would fit the purpose for why I was buying it and after I received it I called her every week and left many messages she never got back to me until the 90 days return period was over and then told me that the chair was just not working right. I called the manufacturer who sent a tech out and the tech said the chair was working fine. I continue to reach out asking for help and heard nothing back. I called the manufacturer again and explain the situation and they told me that this chair should've never been recommended for the particular purpose I needed it for. Once I found ou that this chair should have never been recommend after telling her what I was looking for and why I wanted to buy a massage chair and Alison saying it was just something wrong with the chair and ignoring me I then tried contacting Alison again she didn't respond so I used a friends phone number and called and selected the option saying I wanted to schedule an appointment to purchase a massage chair and she finally picked up the phone I talked with her and she said she was busy and will get back to me the next day the next day came and went she didn't get back to me I sent to follow up emails and finally the day after she got back to me and said there's nothing she can do. That I should just try selling the massage chair on my own. I would not recommend buying from her. Go to someone that won't mislead and push you into a massage chair while she knew it would not fit the particular purpose you are getting It for, and then not respond or get back to you.

Thank you BBB-NH for providing a platform for consumers as well as business owners.  The BBB continues to provide a valuable service to consumers nationwide, and specifically our local customers in and around NH.  We appreciate the opportunity to respond to this customer review.

Massage Chair Wellness first and foremost, are consumer advocates, putting our customers' needs first.  Ms. **** and a family member scheduled and visited our massage chair showroom in Hampton, NH, almost three years ago.  Over the course of a few hours, they were offered the opportunity to fully and thoroughly inspect and sit in and sample some of the many floor models on display.  After several hours, they made a buying decision and placed an order.  Product was delivered and installed within the timeframe estimated - with easy email communication with Ms. **** throughout.

Massage Chair Wellness has some of the most customer friendly, transparent return policies in the nation.  While we must have a written return policy, we do our best to accommodate our customers - often waiving fees and taking returns or making exchanges at no cost, beyond the time frame of our written return policy.  This is especially true for our beloved local customers, because the chairs can quickly and easily be picked up by our company - and do not require additional shipping costs. 

Massage Chair Wellness is a small, minority owned business; if we do not answer phone or emails directly, we normally reply within 24-48 hours.  We were dismayed about claims of unanswered calls, etc.  After a thorough review of all of our phone records (from our internal 3rd party phone system), searching for all 4 (four) phone numbers on record for this customer, as well as reviews of all email communications email from the 2 (two) email addresses on file.  Results are as follows:  In April of 2021, nearly two years after owning the product, we had calls and a follow-up email; on which warranty services were initiated and carried out, in a very timely manner, under the product warranty.

Beyond that, the only contact was a call/email from the customer, was July 14, 2021, and contained the following request:


On Jul 14, 2021, at 3:44 PM, ** **** ******************* wrote:
Hello, Thank you so much! I appreciate that. I was calling to see about retuning the chair. Or selling it back?
We haven’t really used it at all and I am moving to Ireland in a few months and can’t take it with us.
Thank you for your consideration in this matter and I am looking forward to talking to soon. 
With regards,
******

Unlike most massage chair stores, Massage Chair Wellness represents all of the top brand massage chair labels in the nation.  As a policy, we offer information provided by the manufacturer, and in our showroom, the opportunity to fully inspect and experience the products. We have a relaxed, no pressure approach, as attested by the hundreds verified 5 star reviews, from happy customers:

   Massage Chair Wellness, Inc. 3rd Party Verified Yopto Reviews link: ************************************************************************

Unfortunately we believe this is a case of buyer's remorse.  And although we can not buy back a used product years after purchase, we are happy to refer a potential customer looking for an excellent deal - to a customer we know who, for myriad reasons, are looking to sell their chair.  Of course, there is no fee for this service, we just want happy people.  We continue to be available to Ms. ****, to assist or initiate service, part, etc., throughout the life cycle of the product.  

If questions or concerns, please do not hesitate to contact Massage Chair Wellness, Inc at 888-978-5285 or email *****@massagechairsgiveback.com.

Sincerely,

Alison M. K***, President
Massage Chair Wellness, Inc.