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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Bought a vehicle from this dealer and come to find out it is a complete lemon. The frame is completely rotten and we didn’t find out till we had to bring it to our mechanic. He said it NEVER should have passed inspection and the dealer’s inspector is at fault for putting a sticker on it. Not to mention the countless other issues that they glued or painted over or tucked the brake line up into the spare tire well so they didn’t have to rerun the the with the proper mounts. IBusiness response
10/26/2023
***** purchased this Tahoe from us on 12-6-2022. On 12-13-2022 she took the vehicle to ****** **** for service, if there were any issues with the frame of the vehicle ****** **** would have seen that. On 6-01-2023 the vehicle was brought into ******* auto care center for an oil change and was up on a lift, no frame issues found there either. Our inspection station and service department both inspected the vehicle thoroughly prior to the sale to ***** with no frame issues found. No issues were brought to our attention until now 11 months later. No documentation has been provided that the frame has rust issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.