Customer ReviewsforAspen Dental

Aspen Dental sent me a bill for $340 18 MONTHS after the supposed date of service. At the time, I paid $396.00. I have left repeated messages for an explanation. There is never anyone answering the phone, and my messages have not been returned. Now they're sending my bill to a collection agency. Finding a new dentist. I feel scammed.

Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ******* ******* on behalf of the Tilton, NH Aspen Dental branded practice, owned and operated by Park Dental Group - Tilton PLLC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

I am writing for a patient of mine who went to Aspen Dental for what was described as a "deep cleaning". He reported that a dental technician scraped the teeth on one side of his mouth for about 10 minutes; there was no brushing or flossing involved. When he went to check out, he was told his payment due was $700 (his Delta Dental Insurance covered $400). The patient was in shock, he paid the $700 in cash. Now he is devastated and furious to have been charged so much for almost no treatment. The patient was told to come back Thursday June 30th at noon to complete the other half of his mouth. The patient, ****** *****, has cancelled that appointment. ******* ******

Dear Sir or Madam: Thank you for the opportunity to respond to the complaint filed by ****** ***** on behalf of the West Lebanon, NH Aspen Dental branded practice, owned and operated by Jebediah S C****** DDS - West Lebanon PC. We will be responding to the consumer directly on this communication. The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say “Yes” to quality oral care. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.

I came here for an initial examination that went great. The office staff was nice, 10/10 experience. The issues arose when it came to scheduling a wisdom tooth extraction. I called and scheduled an extraction at another office for 8am on April 6th, at the time of scheduling they took payment and told me I was all set. Today, Monday the 4th, I still had not seen any confirmation of the appointment and hadn't heard from them, so I called the office I was supposed to have the procedure done at, they had no record of me being scheduled. In fact, they haven't even been doing oral surgery due to a pending inspection. So now, it's 2 days before my surgery, I've been in extreme pain for three weeks, had an apparent scheduled appointment for nearly two weeks, already paid, and taken time off work. But as it turns out all this time, I had no appointment scheduled, and not once did the office reach out to me about this, despite having my payment. If I hadn't called today I would have showed up on Wednesday for a nonexistent appointment. When calling this office to figure it out, they offered no apology or explanation. They scheduled another appointment at yet another office for over a week from now, in which time I will still be in extreme pain, and have to request more time off work as well as make arrangements for the appointment and aftercare. . I'm not one who usually complains, but this is beyond absurd. The treatment from the office as well as the overall negligence of the staff booking this appointment. If the appointment wasn't scheduled, they could have reached out any time after I originally scheduled and probably have gotten me in sooner, but I heard nothing. If I hadn't called I would have had no idea. If I hadn't already paid I would be going elsewhere. Will definitely not work with Aspen Dental again.

Thank you for the opportunity to respond to the complaint filed by ******** ******* on behalf of the Epping, NH Aspen Dental branded practice, owned and operated by Partners Dental Care - Epping PLLC. We will be responding to the consumer directly on this communication.

The Aspen Dental network is committed to breaking down barriers to care. Each independently owned and operated location and care team has the autonomy to work with patients, so they receive quality care. Every patient complaint is taken seriously and the office will work to resolve any concerns that are raised, living into our commitment to say "Yes" to quality oral care.

I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.