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Business Profile

Towing Company

Ely's Towing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Reviews

Customer Review Ratings

2

Average of 4 Customer Reviews

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Review Details

  • Sheila I

    Date: 04/23/2024

    Hunter is an amazing young man. I was needing my car towed, and not having to have had this done before, I had many questions. He was so patient and kind. I hope the company he works for appreciates all his hard work.

  • Gertrude M

    Date: 03/22/2024

    Very rude towards customers, don’t seem to value business from my insurance company. Took way too long to get to my kids car. Gave my insurance an estimated time of arrival then showed up way later. In between they don’t care to communicate. No apology after a +3hrs of waiting for them. I got a, “ you can cancel if you want.”

  • Chad H

    Date: 12/22/2023

    Absolutely TERRIBLE!!! Geico sadly partners with them but I will be calling to cancel my roadside assistance due to Elys being so rude. They literally just had to be polite....but they couldn't manage that. Look up their reviews on EVERY other platform...everyone hates them. AVOID AVOID AVOID

    Ely's Towing, LLC

    Date: 12/22/2023

    I spoke with my driver in length about this call. Chad had already talked to another driver who was behind due to a previous call. The call was rerouted to another driver who went right to his vehicle. Our driver states:
    The vehicle was unattended at a gas station (owner was not with the vehicle). Our driver picked up the vehicle, and spoke with Chad Hill to confirm where he was towing the vehicle. At arrival of the shop where the vehicle was towed to a big guy who said he was the manager of the shop sped up in a vehicle and asked what he was doing that he couldn't drop the vehicle off there. (Again Chad, the owner, was not there and only interacted with our driver over the phone) Our driver stated that he would need to talk to the owner because he confirmed that was where he was to take it. He gave the shop manager Chad's phone number and they spoke. This was the end of our drivers interaction. Chad and our driver did not speak again. Our driver was very polite (I should note this driver is always very polite, he's a very nice guy and is a great asset to our team) Our driver did also state that the owner of the vehicle seemed pretty intoxicated while he was talking to him on the phone.

  • Tyler S

    Date: 10/16/2022

    My car broke down, and my insurance contacted Ely's towing. The guy who picked up my car forgot to shut the drivers side door causing it dragged against a tree when he was pulling the car up onto the tow truck. The door partially pulled off from the frame, and bent in such a way that it would not shut- making it impossible, and unsafe to drive. The incident was reported to me by the driver during drop off of the car. I reported the incident to my insurance company who has been trying to reach out to Ely for several months now and has recieved no response.

Ely's Towing, LLC is NOT a BBB Accredited Business.

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