37 Customer Reviews
- Date
- Highest Rating
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Review from Tracey L
1 star04/18/2024
This company is horrible! Had them come out to give me a FREE estimate which is a lie. Of course insurance claim from hail and they jacked up all the pricing. Roughly $35k for siding/gutters and roughly $15k for roof. My insurance came back with only replacing my siding/gutters and for roughly $20k. Within 72 hours of receiving my insurance claim paperwork I emailed them and told them I couldn’t go with them due to huge cost difference and insurance was only covering my siding. They received a copy of my insurance claim so they knew what was covered and what wasn’t and the amount I received. They didn’t even work with me to lower the cost for the siding/gutters. Mind you I didn’t even have a choice between aluminum or vinyl siding. I told them TWICE I didn’t want to sign a contract with them as I wanted to get other estimates. They made it seem I had to sign just for an estimate. Yes I signed which I had a lot of personal crap going on and my mind wasn’t all there. In this so called contract it states I have 72 hours after I receive my insurance claim to cancel. They sent me to collections and I owe them roughly $4500 cause I cancelled. I received two other estimates and they were roughly $16k for my siding/ gutters. How do you expect someone to pay out of pocket roughly $35k on something that doesn’t cost that much. I would give them a no star rating if I could.Review from Julie
5 stars01/16/2024
Dennis was awesome. Very knowledgeable and helpful. They had the job within a week. I would definitely recommend South O Roofing.South O Roofing Response
01/17/2024
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Dennis provided you with excellent service and that you found him knowledgeable and helpful. Our team at South O Roofing takes pride in delivering quality service, and we're glad to know that we could meet your expectations and complete get your roof done within a week of when you picked a color. Your recommendation means a lot to us, and we truly appreciate your trust in our services. If you ever need assistance in the future or have any questions, feel free to reach out. We value your business and look forward to serving you again. Warm regards, South O RoofingReview from James S
1 star12/26/2023
If you are looking for a shady company that DOES NOT full fill there contract and does not care about you as a customer. My experience with Dennis and the rest of the management at South was horrendous to say the least. Well Dennis just flat out lied to me and my wife's to our faces. We had two trees fall on our house. So we required an new roof, siding, gutters and a few doors just on the house itself. We also lost our big machine shed doors which were literally sucked off the building. So we signed there contract and immediately they were working on the roof. At first I was like wow we picked a good contractor for being the very first time ever having to hire one. Well that was VERY SHORT LIVED!!!!!! It was several months before they came back and installed my seamless gutters with a cheaper version of what I had on my house. It took them approximately a year give or to so for my siding on the side of my house. All this time they deliberately left the side of my house open to birds and other animals who I had to get rid of because they were to busy chasing storms. Only replaced one piece of plywood even though the insurance company had given them the ok to get it all fixed properly. Very disrespectful person just like Dennis all LIES!!!!!! When they replaced the roof they one didn't replace all the plywood like they were supposed to 2 they damaged my window frame and seal on by 2nd story bedroom window 3 they destroyed some of my siding on the 2nd floor and 4 they did not replace any walk in doors like they said they would 5 they said I need a structural contractor to look at my place but then didn't argue with him and his report when it came out and this is a company that they primarly use to battle insurance companies and 6 I lost 80 foot of machine shed wall due to yet another storm because they were to pathetic to fix my machine shed doors just like my contract with them states. Even after my new roof they didn't care about my wall leaking still.Review from Susan D
5 stars12/04/2023
An amazing company to work with. Byron went above and beyond to help me get my garage roof fixed. I would recommend this company to anyone who needs an excellent, honest and professional job done, Thank you South O Roofing for genuinely caring. Susan DReview from Jacob
5 stars11/06/2023
Dennis B**** was the South O representative that helped us out. He was happy to answer all our questions and very helpful through the entire process. We went in looking to simply put on new gutters, soffit, and fascia. With his knowledge and expertise, we were able to get an entire roof with impact resistant shingles, new gutters, soffit, and fascia for very close to the same price. We can't thank Dennis and the South O crew for all their great work on our home.South O Roofing Response
11/06/2023
Jake, it was a pleasure working with you! We appreciate the great review! Keep us in mind for all your future needs!Review from Vickie R
5 stars10/29/2023
Nicky and Bryon did a excellent job on doing my roof, siding and gutters. They came to my house as soon as I talked to them about what my needs were. They answered all my questions and explained everything to me. They were very knowledgable about everything I had asked. Very prompt and always available when I had questions. I can't say enough about South O Roofing. My neighbor also had them do work as well. Thank you South O Roofing and keep up the great work. Vickie R****South O Roofing Response
10/30/2023
We deeply appreciate your fantastic review and are thrilled that you chose us for your roofing project. Your trust in our services means the world to us. Moreover, we're delighted that you referred us to your neighbor! Word-of-mouth referrals are the highest compliment we can receive, and we're committed to delivering the same exceptional service to your neighbor. If you ever have any further roofing needs or if there's anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is our top priority. Once again, thank you for your support and trust in us!Review from Cris M
5 stars06/24/2023
I have been using South O Roofing for years. With this last huge storm that devastated Omaha last year, South O Roofing got to me quickly as always, and repairs were done as quickly as possible. I believe people didn't understand the magnitude of repairs for Omaha and were not as understanding in the process it takes to care for so many in need! Dennis B**** and Byron the owner are wonderful people and got me taken care of and I'm grateful for them! Thank you for the good quality work, great communication and following through with what you promised in the contract. I appreciate you all, hence the reason I continue to come back time after time.South O Roofing Response
06/27/2023
Cris, as always, thank you for allowing us to repair all the damage at your house caused by last June's hail storm. You have always been such a pleasure to work for and we will be here for you whenever you might need us. Thanks again for taking the time to leave such a nice review. Dennis Below South O RoofingReview from Matt R.
5 stars06/19/2023
Dennis, did an excellent job of dealing with our insurance and keeping the crews on task, he also followed up with any questions or concerns we had. I would definitely recommend South O Roofing to anyone.South O Roofing Response
06/22/2023
Matt, I was more than happy to help you folks with your hail claim and appreciate all of your patience and cooperation throughout the entire process. You were both awesome to work with!! Feel free to call me again for anything in the future. Regards, Dennis Below South O RoofingReview from Erin H.
5 stars06/07/2023
So glad we called South O Roofing! We live in Atlantic,Iowa, but I was raised in South Omaha and have always felt a connection to others who are from that area. I was so happy when Dennis came out and did a thorough review of the entire house. He found hail damage on not only the roof, but the gutters and window wraps as well, He took care of everything with the insurance company. The only thing I had to do was choose the shingle and window wrap colors, which was SO hard for me to do ?? I ended up asking Dennis for some input and he gave me an address of a house that used the Majestic Shake shingle (which we went with and it's awesome!) Within days of making our decision he had crews out to do the work. Each crew worked quietly and diligently till the work was completed.The nicest people! Mario (leader of the roofing crew) even came back after the fact to fix something that I didn't think looked quite right. He took his time and made sure I was happy with the work before he left. Sylvia (leader of the window wrap crew) was kind and warm and her entire crew were such good workers, you could tell they really knew what they were doing and they cared about the work, paying attention to detail. Such a wonderful experience all the way around! Thanks Dennis! ??South O Roofing Response
06/08/2023
Erin, thank you for allowing us to help you and your sister with her hail claim. We take great pride in what we do and always do our best to exceed expectations. You have been a pleasure to work with and we couldn't be more pleased to make the claim process seamless and easy for you. Please don't hesitate to call me in the future should you need anything at all. I will pass your comments on to Mario & Sylvia. Thanks again for being such a loyal customer. Regards, Dennis Below South O RoofingReview from J Rodriguez
5 stars05/02/2023
South O roofing was an amazing business to work with. Dennis went above and beyond to help us get our home back in order after a bad summer storm. He took the time to explain and talk with us as well as our insurance to make sure that the job was done correctly. We are so thankful for Dennis as well as all of the South O Roofing company for their help with our house. And will always reccomend them to any who have home needs!South O Roofing Response
05/04/2023
Jessica & Xavier, It was a pleasure working with you both and we were so happy to help you folks with the repairs to your home. Thank you again for taking the time to leave such a nice review! Regards, Dennis Below South O Roofing
Customer Review Rating
Average of 37 Customer Reviews
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Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
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TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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