Customer ReviewsforH & H Kia

I have NEVER had good service from H & H regardless if we purchased the vehicle for HH Kia or HH Chevy. Many years ago I took my husband's Equinox in to have an oil change, and the garage forgot to put oil back in the vehicle. When I called them on it, I was told that sometimes the engine has to be running for the oil to circulate enough to be detected on the dipstick. I took a Honda CRV in (that I purchased from HH) to have a recall service done, the service department told me that I needed a new battery that would cost $400. I passed on the battery, took my car to a trusted mechanic and he told me the battery was fine. Recently, my husband scheduled an appointment for the day before Thanksgiving to have some recall work taken care of on his Kia Seltos. He dropped the vehicle off 15 minutes prior to the scheduled appointment. Two hours after the scheduled appointment he went to pick up his vehicle and was told his vehicle was about done. It was still sitting in the lot, and the tracker on his phone for updates on his vehicle never changed to in process. So basically, they had his car for over 2 hours and never looked at it. They said they were busy when half of their service bays were empty. I won't even discuss what happened when my vehicle was stolen and needed repairs. They have no comprehension about good service!! I am required to leave a star rating, although I don't think they earned it!

We are very sorry to hear of this experience. Our service manager is looking into your file and will be reaching out to discuss in person.

This summer I scheduled an appointment for a door to be fixed and an oil change. When it got closer, I called back and canceled the oil change. When they called to confirm the appointment my husband canceled the oil change again. My husband canceled the appointment a 3rd time when he dropped off the car. The company called for us to come pick up the car and mentioned the oil change we had to pay for, my husband said we wouldn’t be paying for it because we canceled it 3 times. They confirmed the two recorded phone cancellations and we didn’t pay for the oil change. Here we are 4 months later and my car has so little oil it won’t register on the dip stick. There is no oil in the garage, driveway, or my parking spot at work. I can’t confirm why I’m so low on oil, but I’m allowed to have suspicions. Them doing a canceled oil change and trying to make us pay for it is bad enough.

Thank you for bringing this to our attention. Our service manager will be reaching out to you to discuss a resolution.

Stay far away. They care about money not the customer. They sold me a 2020 kia sportage and within a month it was stolen. It has been stolen and vandalized 3 more times since then. They refuse to trade me out, they willingly sold a car knowing it has a defect. I will never buy another car from H &H.

We apologize for your experience. Please reach out to H+H Kia to set a warranty repair to fix the issue and/or receive a complimentary anti-theft device.

I bought my Kia in 2022 brand new. Paid for it in full. July 2023 it got stolen from the front of my house. It was recovered but it was trashed. H and H Kia had had my car for four months and it's still not repaired. They say they are waiting for a back order. I told them to finish the car and I would go somewhere else for a used window. Then they finished the rest (except the window) then became really pushy that I pick it up and pay immediately. Couldn't wait for me to arrive in person. I didn't want to use the link so I went in to pay with a check from my emergency fund. I had proper ID and everything. They refused to take my check so I walked home and they still have my car. I'll pay for it now (take my time) pay for it electronically when it's convenient for me and they can just house my car a bit longer. I will never do business with KIA again. Being a customer who paid for a new car in full. They should have gone out of their way. They are a horrible business with an uncaring corporate atmosphere. Winter is coming and I don't have a window and it will take several attempts to pay for and pick up my car. HORRIBLE.

I have called, emailed, and texted the customer to contact me to further discuss. I will be offering to replace the window for free to try to resolve the case.

H & H Kia doesn't get it. Think about this: after one purchases a car, what is the contact and probably only contact? Answer: the service department. The Kia service department at H & H is unwelcoming, lacks friendly attitude, is inefficient, is unresponsive and has very poor communication. Take some lessons from the other shops owned by the H & H company, the front desk in service department is the face folks will remember, unfortunately for us we regret our purchase, and it has nothing to do with the car or the mechanics. It's the attitude that makes the difference.

Claudianna, thank you for the feedback. We take all concerns seriously and will work with our personel to ensure our service team represents our values. We hope you give us another shot and have an better experience once you do!

I made an appointment with salesman and took time off work to go. Then showed up and had to wait for them to find the truck for 15-20min just to find out the truck was sold. Bad customer service. I wouldn't recommend them to fellow coworkers or friends. The only thing the salesman could say was. Can I find you a diff truck? No.... I took time off to look at a certain truck and made an appointment. Bad customer service

Dwaine - We are very sorry for the initial confusion, but we're thrilled you were able to find the right truck. Thank you for your business and please reach out if you need anything!