Reviews
This profile includes reviews for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 81 Customer Reviews
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Review fromPal E
Date: 07/29/2025
3 starsThe clinic workers are fairly exceptional at the White Fish Bay clinic.
But the real problem I have is the corporate people in Nebraska who automatically send you call & even emails which gets really annoying!
Supposedly if I don't pay their "monthly payment of $94" it will go to collections.
I have email proof, but don't feel comfortable posting here.
thanks for reading this
-****Review fromEmily B
Date: 07/27/2025
1 starI recently went in for an initial consultation. They showed me some before and after photos in a slideshow, then showed a 2 minute financial video about applying for credit to finance laser if needed. Without any more discussion and without even providing pricing first, the manager says “I’m just going to send you a link to fill out a form.” While sitting there with her, I open the link, and started to complete the form, thinking it was a registration form. Then I realize it’s an application for a loan to try to get me to take out a $15k loan for services. I was horrified at these predatory practices, so I declined to complete this which she seemed very annoyed by, I let her finish, and then thanked her and left. I was asked multiple times what I thought my husband would think of my pursuing hair removal, of the pricing, etc. it was all very strange and felt like a scam, and I really hope to warn others.
Milan Laser Hair Removal
Date: 07/30/2025
*****, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromJalal S
Date: 07/06/2025
1 starMy wife used to go here for their laser hair removal. She got pregnant and told them she no longer needed the services as these treatments are bad dor the pregnancy. The manager called her when she stopped going and argued with her about her being OBLIGATED to keep paying even when she isn't getting treatments anymore.
Fast forward almost 3 years later, we got a letter in the mail from COLLECTIONS for $1700 because they kept trying to charge her for services that WERE NOT being had. This company are crooks.
DO NOT TAKE YOUR BUSINESS TO THEM! Now my wife has a collections account on her credit thanks to these scammers.
My wife paid for every single service she received immediately. The only thing she did not pay for were services that she never received. She did everything right by informing them that she no longer needed their services and they tried to screw her.Milan Laser Hair Removal
Date: 07/29/2025
*****, we are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you.Review fromDeshunee D
Date: 06/25/2025
1 starOn May 24, 2024 at Milan Laser in Warner Robins, GA had an inexperienced tech severely damage my face by using an unclean razor on my face and neck and then she applied the laser treatment without any topical treatments. My face was burning and is still swollen, from the terrible laser burns and multiple dark scars and an awful rash with infection with multiple puss filled bumps all over my face and neck I looked like a monster for over a year.
During a year of excruciating pain and suffering I was unable to work 6 months. Embarrassed by the swelling and scars, I saw doctors and tried to various topical medications and my face still has terrible scars and the swelling. My face has never looked the same to this day.
I never received an apology or any compensation for my additional medical care and out of pocket expenses. I retained an attorney but for a year they refused to settle my case with him. Therefore he dropped my case and advised me to join the class action lawsuit against Milan Laser.
They need to be held accountable for the damage to my face. My facial appearance has completely changed. I have tried several times to contact Milan Laser in hopes to settle my case on my own and I plan to file my case with the Bibb County Magistrate Court.
The tech admitted she was new at the "Grand Opening" and she did not know how to work the laser equipment and kept calling on the phone for help while trying to perform the laser treatment. In addition that same tech used an unclean razor on my face.
On May 24, 2024 I loss my quality of life and also loss wages!. The reason why I wanted to share my complaint is to definitely share my BAD and terrible experience in hopes that other's will try other choices and avoid something awful like this happening to them.
In summary I do not trust Milan Laser. I wish I could share photos and video of how my face and neck looks. I cried many tears and I do not have the thousands of dollars to fix the damage.Milan Laser Hair Removal
Date: 06/26/2025
********, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromAshley S
Date: 06/16/2025
1 starI am in disbelief. Terrible customer service! I had my first consultation on February 13th of 2025. I have had 5 appointments scheduled since then, yet I have been seen ONCE since my consultation. Every time they reschedule, it is due to lack of staff. They once cancelled on me when I was on my way to them! (I only live 20 mins away). I complained last time they cancelled and they just rescheduled me AGAIN. No consideration of a discount due to inconvenience. When I went to confront them in person, the office that is stated to stay open until 6pm, was CLOSED. Very frustrating and I am hugely disappointed. I had high hopes due to many positive reviews posted by other clients but they don't seem to care at the 5091 kipling st location.Milan Laser Hair Removal
Date: 06/26/2025
******, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromWilfredo N
Date: 06/03/2025
3 starsHair removal procedure is great if you can get an appointment. I have had three cancellations after booking appointments months in advance. Their excuse is staff issues. They have four locations that are driving distance from us but they never have appointments available. We continue payments on a monthly basis without any treatments. I am very disappointed in their customer service.Review fromWendy S
Date: 05/21/2025
1 starRude, 4 minutes late and they cancel appointment when I was first patient and no one was there! Front desk rude, and would have to wait a month to get back in again. Paid for lifetime treatment and was making payments. Got a email my services were terminated and I could only contact them thru email. 2 months later got turned to collections for the balance? I have emailed them many times no response? Wow great customer service! Don’t ever go to this place. They obviously hire rude help.Review fromKeidra J
Date: 05/13/2025
1 starIn the initial start of using Milan and signing up for their services, it was a breeze. You had very well spoken, well mannered, inconsiderate staff members, but on the other end, when it comes time to rectify situations, they do not want you to speak to management they do not want to render a refund. They do not want to show proof to you. Why a refund would take so long they work with the care company, which I really horrible review about as well. They will take your money instantly, but will not render a refund. I’ve had Milan for over eight months paid my payments on time and never had an issue on my end, but once it came time to give me my money back because I have never rendered any services from this company within the eight months because they never had an appointment, I am getting the runaround and nobody wants to speak to me or give me proof that I have spoke to them or email me anything and this is why companies are a scam. Milan is a scam. I’ve used the one in Fayetteville, North Carolina And I urge everyone to rethink working with this company and also rethink using cover care by Westlake financial institution, it is ultimately a scam and not worth using.Milan Laser Hair Removal
Date: 06/27/2025
******, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review fromChristina Kay G
Date: 05/03/2025
1 starIrma sells you products and doesn’t schedule you accordingly and Jessica refuses to do services you paid for because of Irma’s poor scheduling..I arrived before my scheduled time..had to wait because Jessica was running a couple mins behind..was told Irma didn’t schedule an area and that I could go back another day..thats not how it works..this is not my fault..I have paid for services and moved my work schedule around so that I could make this appt..Jessica was very rude towards me and so was the front desk manager refusing to give me corporate number and stating there was nothing she could do about it..Milan, is this the type of individuals you hire to run your business? You sell expensive services and purposely make schedule mistakes because this is the second time Milan St Charles does this to me! I will be reporting this place to BBB and on Tiktok platform regarding how I was treated..Jessica’s very condescending behavior towards me.
I feel discriminated against and want a full refund over $5000Review fromAbigail G
Date: 04/18/2025
1 starI have been doing for a year and I my hair is still there. When I signed up they told me my hair will go away or it will be very minimal and that is very upsetting because you pay all this money for the hair to only go down my 20%. Also every time I go I have had a different person each and every time. I have been trying to call my laser place to at least schedule an appointment or a resolution and no answer. I am in desperate need of a cancellation of this laser company due to me having medical bills and I am just wasting money on something that is not working. If you would have told me this would be the experience I would be getting I would have never signed anything very very disappointing.Milan Laser Hair Removal
Date: 06/24/2025
Abigail, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.
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