65 Customer Reviews
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Review from Vineesha K
1 star09/05/2024
I began full body laser treatment in May 2022, and after more than two years and over 11 appointments, I’ve seen no results. Additionally, my face has been scarred. When I informed the technician, they assured me that a nurse would reach out to me, but I have yet to be contacted. Dont fall into this trapReview from Susan M
1 star09/03/2024
Do not go to this place. Jay is rude and racist she laughed at me for asking a question and made smart remarks. Not only did she cancel my services without my approval but failed to explain to me my options. I have called many times and they do not answer. I would get cancellation text the day of my apt and then get rescheduled weeks out. Headquarters was no help. I keep getting told I will get a refund and don’t get anything. It has been months!!!!Review from Lea R
1 star07/20/2024
I have an established profession relationship with the NP that works at one of the Sioux Falls, SD locations. I have been receiving their services for the past 6 months and I have come to find out that Milan is firing ALL the NPs and hiring cheaper replacements. So I will randomly get assigned a new employee when I’m almost done with my treatment. These employees AND customers are being treated horribly because this business wants to save a buck. Although the law has changed allowing nurses to perform the laser treatment NO ONE else in Sioux Falls is FIRING their staff and replacing them with inexperienced personnel. I could understand if back fills were nurses, then training wouldn’t be rushed and senior staff could help train. I have contacted customer service about a refund and haven’t heard anything.
Milan Laser Hair Removal Response
07/22/2024
Lea, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review from Lavetta F
1 star07/02/2024
Milan Hair REMOVAL services are a joke they are not responding to any calls emails text I need to find out how to get out of an agreement on credit and no one will return my calls emails etc they said they would Call me the day I called which was Friday and now it's Tuesday and I've heard nothing from no one I need some answers answered pleaseMilan Laser Hair Removal Response
07/03/2024
Lavetta, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.Review from Harriet A
1 star06/24/2024
Need them to cancel my subscription because I no longer want to use their services. Went to the Irving tx location recently for my appointment and told them prior to that I was late because of traffic and they still couldn’t give me an appointment. Had to sit on the waiting area waiting for my Uber back ( such a waste of money and time). Told them nicely that I couldn’t keep up with the appointments as they already know that my schedule is tight and on top of their unflexible schedule, it just wasn’t possible. I haven’t heard back from the manager who used to bombard me with useless spam emails as she has now become busy. It shouldn’t be such a hassle to cancel something that you won’t use and I truly regret stepping into their location!Milan Laser Hair Removal Response
06/25/2024
Harriet, we are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you,Review from Ivan G
5 stars06/21/2024
I am glad to have signed up with Milan to zap away all my unwanted hairs. Their pricing is competitive, their customer service is superb, their medical professionals are super welcoming, friendly, helpful, and just overall great happy people . I feel very relaxed and comfortable during every session, Thank you Susan, Kat, Nikki, and Gabriela for all the professionalism and attention to detail every step of the way. I love my new skin feel :) y’all are: the best!!Milan Laser Hair Removal Response
07/09/2024
Ivan, we’re ecstatic that you’re enjoying your experience with our team as well as comfortable treatments. Thank you for choosing us to help you ditch unwanted hair for good!Review from LJ Z
1 star06/19/2024
Overpriced and may not complete service. I feel like a spent so much money for a full body when half the time, they could not complete the service, saying I only had an hour allotment.Milan Laser Hair Removal Response
06/25/2024
We are concerned with your experience and would like to discuss it with you in greater detail. Unfortunately, we are not sure how to reach you. Please let us know the best way to contact you,Review from Katelyn p
1 star06/18/2024
I was subjected to monthly subscription when I wanted to learn more about laser hair. I was told the first trial was free and agreed under that term. However I am not pleased with the final result and was told to make another consultation when I was under the impression I could cancel my appointment and do not accept to paying $300 when I was told first session was free. I find this overpriced for what service was done.Milan Laser Hair Removal Response
06/25/2024
Katelyn, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review from JordynPH
4 stars05/21/2024
I like this company but I absolutely loathe the fact that they conduct finances and do business through allegro / synchrony bank. beware.Milan Laser Hair Removal Response
06/25/2024
Jordyn, we apologize for any frustration that you’ve encountered and would like to discuss your experience in greater detail. We will be contacting you shortly.Review from Breania D
1 star05/20/2024
Everything was going well until my latest appointment on 5/18 at the Augusta location. I dealt with a different Nurse that did not take the proper precaution to avoid the damages to my skin. I've been left with a painful burn on both side of my face including my chin. The nurse did not dedicate time to ensure my skin was clear and free of any product as the previous nurse would. I'm very disappointed as I am paying on a loan for services with this company. This could've been totally avoided if the Nurse practiced safety and even asked if my comfort level was comfortable. My trust has been revoked with this practice.Milan Laser Hair Removal Response
06/25/2024
Breania, we are concerned about your experience and would like to discuss it with you in further detail. We will be contacting you shortly.
Customer Review Rating
1.4/5stars
Average of 65 Customer Reviews
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