Complaints
This profile includes complaints for Milan Laser Hair Removal's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 355 total complaints in the last 3 years.
- 153 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I believe that this business is engaging in fraudulent activity. They NEVER answer their phone and have not serviced clients for over six weeks, citing a variety of unverified equipment defects. I have tried contacting corporate to no avail and when I tried to speak with the regional manager, it was a woman from this business who called me and gave me the same excuses that were unverified. Something is definitely off here and they should be investigated carefully.
Business Response
Date: 07/21/2025
In response to the complaint from ********* *****
Stephanie became a client of Milan Laser Hair Removal on 6/3/2024 when they participated in a free consultation. At the conclusion of the consultation, ********* purchased laser hair removal. Their choice of payment was through credit card. In our purchase agreement with *********, they signed and agreed to all sales being final and scheduled their first treatment.
On 7/19/25, Milan Laser was informed that ********* filed a complaint with the BBB. A member of Milan's Client Services Team spoke with *********, resolved their concerns and offered an appropriate solution.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. *********'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.Customer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *****Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint regarding a negative experience with Milan Laser Hair Removal. After one of my underarm laser sessions last year, I developed a lump in my armpit. At my next appointment, I brought this up to the staff and was told it was benign and unrelated to the treatment. However, the lump developed into a painful abscess that lasted for over a month. After seeking medical attention, urgent care professionals informed me that the laser hair removal may have triggered something in my sweat glands and led to the abscess.
I reached out to Milan to cancel future sessions and to discuss my payment plan (I’ve already paid approximately 50% of the total cost). Despite my efforts, no one has responded to my messages.
This has been a frustrating and painful experience, both physically and financially, and I feel it is unacceptable for a medical concern and a customer service issue like this to be ignored.Business Response
Date: 07/17/2025
In response to the complaint from **** ****** *****.
**** ****** ***** became a client of Milan Laser Hair Removal on December 15, 2023, when they participated in a free consultation. At the conclusion of the consultation, **** ****** ***** decided to purchase laser hair removal. Their choice of payment was an external lender. In our purchase agreement with **** ****** *****, they signed and agreed to all sales being final and scheduled their first treatment.
On July 15, 2025, Milan Laser was informed that **** ****** ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with **** ****** *****, and found that they chose to discontinue future treatments. At this time, it was determined to refund **** ****** ***** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. **** ****** ***** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **** *****Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April I paid $4000 to the business to provide the service of laser hair removal. What they did not tell me at the time of purchase is that I would be treated by a visiting provider for my first treatment because they did not actually have a provider on staff. I have not been able to be treated since my first treatment because they don’t actually have an employee capable of treating patients. They took my money and then did not provide services. This is upsetting on many levels, but also because laser hair removal need to be completed in 5-6 week cycles based on hair growth.Business Response
Date: 07/21/2025
In response to the complaint from ****** ****.
Amanda Jean became a client of Milan Laser Hair Removal on 3/31/25 when they participated in a free consultation. At the conclusion of the consultation, ****** **** purchased laser hair removal. Their choice of payment was through external funding. In our purchase agreement with ****** ****, they signed and agreed to all sales being final and scheduled their first treatment.
On 7/10/25, Milan Laser was informed that ****** **** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ****** ****, resolved their concerns and offered an appropriate solution.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ****** ****'s complaint was handled quickly and we are happy to have resolved this concern and to continue to be a part of their hair-free journey.
Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I’ve been coming to Milan for three years now and it’s been the same thing over and over and over I’ve haven’t been able to geta full body treatment that I’ve paid for in nine sessions. They always have to skip a spot because they don’t have enough time to do the full body, which is ridiculous because I paid $14,000 to get that done. It’s been three years and I’ve haven’t been able to get a full body treatment yet the treatments aren’t even working because the workers are constantly changing the settings. They just hired new people. The new lady lowered my settings because she told me that they had it on the wrong settings. The next session I came into she hiredit to the highest one saying oh my bad it was on the wrong settings, I also got burnt a couple months ago on my armpits. I have the photos to show and I just can’t keep doing it anymore. I want all my money back I feel ripped off. Ifeel very upset. I’m disappointed in the company. I felt like I just got signed into a scam. I contacted the company and they just act they can’t do nothing for me. I’m going to end up contacting a lawyer today.Business Response
Date: 07/15/2025
******* ****** became a client of Milan Laser Hair Removal on 04/11/2022 when they participated in a free consultation. At the conclusion of the consultation, ******* ****** purchased laser hair removal. Their choice of payment was MYMILAN FUNDED. In our purchase agreement with ******* ******, they signed and agreed to all sales being final and scheduled their first treatment.
On 07/03/2025, Milan Laser was informed that ******* ****** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach ******* ****** via phone and email on 07/03/2025 , via phone and email on 07/09/2025 and via phone and email on 07/14/2025. We were not able to connect with ******* ****** to address their concerns.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with ******* ****** , we would be happy to address their concerns and come to an amicable resolution.Business Response
Date: 07/21/2025
******* ****** became a client of Milan Laser Hair Removal on 04/11/2022 when they participated in a free consultation. At the conclusion of the consultation, ******* ****** purchased laser hair removal. Their choice of payment was MYMILAN FUNDED. In our purchase agreement with ******* ******, they signed and agreed to all sales being final and scheduled their first treatment.
On 07/03/2025, Milan Laser was informed that ******* ****** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach ******* ****** via phone and email on 07/03/2025 , via phone and email on 07/09/2025 and via phone and email on 07/14/2025. We were not able to connect with ******* ****** to address their concerns. We would like to help with concerns, the client can give us a call at their convenience to address all concerns.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with ******* ****** , we would be happy to address their concerns and come to an amicable resolution.Customer Answer
Date: 07/23/2025
Complaint: ********
I am rejecting this response because:yes I paid you guys through Milan funded company. Yes, I paid on time every time. Yes, you guys got paid off. Yes, since I first started coming to you guys I’ve been having an issue with getting my treatments because of YOU GUYS NOT BEING ABLE TO DO MY TREATMENTS BECAUSE YOU GUYS DON’T HAVE ENOUGH TIME, WHICH IS NOT MY PROBLEM I PAID FOR A SERVICE THAT I SHOULD RECEIVE IT’S VERY UNPROFESSIONAL OF YOU GUYS THAT YOU GUYS ARE DOING THIS TO ME AND THIS IS WHY I’M FIGHTING FOR MY MONEY BACK. I’M NOT GOING TO KEEP PUTTING UP WITH THIS SHIT. I PAID YOU GUYS TOO MUCH FOR SOMETHING THAT I SHOULD BE RECEIVING AND YOU GUYS DON’T HAVE TIME TO DO IT SO PAY ME MY MONEY BACK.
Sincerely,
******* ******Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have reached out several times via chat asking to cancel my package and issue. Refund. I’ve had my appointment cancelled due to lack of staff able to administer treatment. When trying to reschedule they are all blacked out on most days or booked out so far due to the same issue. I’m not paying for services I can’t have completed. So I would like this issue resolved.Business Response
Date: 07/02/2025
In response to the complaint from ***** *********
Janet Newberry became a client of Milan Laser Hair Removal on November 23, 2024, when they participated in a free consultation. At the conclusion of the consultation, ***** ******** decided to purchase laser hair removal.Their choice of payment was an external lender. In our purchase agreement with ***** ********, they signed and agreed to all sales being final and scheduled their first treatment.
On July 1, 2025, Milan Laser was informed that ***** ******** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ***** ********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ***** ******** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ******** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
Customer Answer
Date: 07/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Jan on 2024 I purchased 3 body removal areas. I have very fair skin and light body hair that is fine and not course. I am also a natural redhead. I was assured this was going to work for me, but apparently it doesn't work well on fine body hair or light body hair! I was made promises of them getting me to at least 75% hair removal easily. I went to my appointments every 5-6 weeks religiously and each one became increasing more painful. Which is the norm apparently. I feel like my chart was marked wrong constantly. Not all, but some of the nurses made me feel pressured to say my hair loss was far more than it was. I barely noticed a difference, but according to my record I'm like 60% hair loss! My husband said he can't even tell I ever went and honestly, I really can't either. I feel like I was lied to in order to buy more services and was made promises that they couldn't live up to. I was given a 'free trial' and thought maybe I saw some results, but wasn't sure. I was being optimistic that it was going to work. Even one of the redheaded nurses said she was using powers over 40 on herself to try and get better results and even she wasn't up to the promises I was made! In the summer, I felt like they kept trying to get me to not do my legs by saying they weren't "at my base color." I DON'T TAN! I'm the same pale color all year round. They just wanted to make a sale.Business Response
Date: 07/08/2025
In response to the complaint from ******* *****.
******* ***** became a client of Milan Laser Hair Removal on 12/29/23 when they participated in a free consultation. At the conclusion of the consultation, ******* ***** decided to purchase laser hair removal. Their choice of payment was Ally. In our purchase agreement with ******* ***** they signed and agreed to all sales being final and scheduled their first treatment.
On 6/30/25 Milan Laser was informed that ******* ***** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ******* *****, and found that they chose to discontinue future treatments. At this time, it was determined to refund ******* ***** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ******* ***** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.Customer Answer
Date: 07/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i signed up for Laser treatment I was told that 90% of my armpit would be gone and 70% of my Brazilian. My first treatment was on October 13, 2023 and I have had 13 treatments since then with 3 more scheduled which I am canceling. December 2025 was supposed to be my last laser treatment as stated in the Rockford location but at the end of March all of my armpit hair returned. My Brazilian I lost maybe 30% of my hair and have patches growing back within those spots. I started going to janesville to see if anything was going to come out of this as Rockford has not had a technician since January. If nothing has happened on the 13 treatments I have has, 3 more will not make a difference. I would like the remaining balance of my loan to be canceled as the treatments were ineffective and I do not feel I should financially be responsible for paying for a service that had not delivered the promised results after almost 2 years.Customer Answer
Date: 07/21/2025
Milan Laser has contacted me and we are getting the issue resolved.Thank you,**** *******Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding Milan Laser Hair Removal. On 06/26/2025, I signed a contract for laser hair removal services covering three body areas at the Gwinnett location. At the time of signing, I felt pressured by the staff into agreeing to a package without being given reasonable time to review or consider the terms.
I have since received only one treatment session on each area. After reviewing my finances and the contract, I have decided I do not wish to continue. I contacted the clinic, but they were unwilling to provide clear information about canceling and refunding the unused portion.
This situation has caused me stress and frustration. I am requesting the immediate cancellation of my contract and a prorated refund for the remaining, unused sessions.Business Response
Date: 07/15/2025
*** became a client of Milan Laser Hair Removal on 10/26/2023 when they participated in a free consultation. At the conclusion of the consultation, *** purchased laser hair removal. Their choice of payment was an external loan. In our purchase agreement with ***, they signed and agreed to all sales being final and scheduled their first treatment.
On 06/30/2025, Milan Laser was informed that *** filed a complaint with the BBB. A member of Milan's Client Services Team attempted to reach *** via phone and sms message on 07/03/2025, via sms message on 07/07/2025 and via phone and email on 07/09/2025. We were not able to connect with *** to address their concerns.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. If we are able to connect with ***, we would be happy to address their concerns and come to an amicable resolution.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for a package at Milan laser in December 2024.
It took until February to get an initial appointment.
During my intake/payment the Nurse Practitioner represented that I would be able to follow the requires treatment schedule for results. However, throughout this process Milan has cancelled over half my appointments and refuses to reschedule for months at a time which interferes with the efficacy of the services.
I have been scheduled for six appointments and three were cancelled.
The clinic refused to take my call and the scheduling office refused to provide my contract.
At this point I am no longer interested in services and would like the remainder of my payments refunded as the treatment promised is not available and/or Milan laser had refused to provide it.Business Response
Date: 07/09/2025
In response to the complaint from ******** Denham.
Patricia became a client of Milan Laser Hair Removal on 12/28/2024 when they participated in a free consultation. At the conclusion of the consultation, ******** decided to purchase laser hair removal. Their choice of payment was an external lender. In our purchase agreement with ********, they signed and agreed to all sales being final and scheduled their first treatment.
On 06/24/2025 Milan Laser was informed that ******** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ******** is the best course of action.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ********'s complaint was handled quickly and we hope to see them in the future.Initial Complaint
Date:06/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am seeking a refund and cancellation of services. I haven’t received any treatment not even the free treatment. I went on May 6th for my consultation at the clinic in Macon, GA and I had no intentions on buying anything but I felt pressured as I am just recently graduated and the tactics of playing in my emotions and insecurities. I have since my consultation read many reviews that it didn’t work and many clinics are shutting down. I don’t want to take either of those risk nor was I aware of it. As well as I have also read it’s easier to cancel when no treatments have been received. On June 3, I have told *****, the clinic manager at the Macon office that I would like to stop and she said she would contact higher ups and to look for a number from Nebraska which I have not heard from anybody since then. I have also looked for an email as well since I work nights. Since then my card had been charged and that is money I need for bills and cannot pay them and now behind. I have been charged the amount of my payment plus a late fee. Which is $312.26 plus $20.00. Since the end of the month is coming up, I do not want to be charged and want my money back which includes the one payment made and the deposit of $99.00.Business Response
Date: 07/07/2025
n response to the complaint from ***** **********.
***** ********** became a client of Milan Laser Hair Removal on 5/6/25 when they participated in a free consultation. At the conclusion of the consultation, ***** ********** decided to purchase laser hair removal. Their choice of payment was external financing. In our purchase agreement with ***** **********, they signed and agreed to all sales being final and scheduled their first treatment.
On6/24/25, Milan Laser was informed that ***** ********** filed a complaint with the BBB. A member of Milan's Client Services Team spoke with ***** **********, and found that they chose to discontinue future treatments. At this time, it was determined to refund ***** ********** for the treatments they have not yet received.
At Milan, we pride ourselves in providing exceptional customer service, and delivering exceptional laser hair removal results. Our results are guaranteed and customer satisfaction is our priority. ***** ********** complaint was handled quickly and we hope to see them in the future when they are ready for laser hair removal.
Customer Answer
Date: 07/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********
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