ComplaintsforBirchwood Homes, Inc./Woodland Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have tried to contact BHI and their warranty department countless times. During our first 12 months living here they only completed one issue that was listed both on the closing inspection documents and one that we found. They have at least 20 other things to correct to date. They do not answer the phone or return messages. They do not respond or communicate via email. We have gone down in person and they give lead us on that things will be done and we never hear from anyone. Please note, most of what needs to be fixed/corrected was agreed upon in legally binding documents. Our next course of action is going to be more aggressive.Business response
08/19/2022
Business Response /* (1000, 8, 2022/08/08) */ On 8/8/2022 builder has contacted homeowner by email to get an updated list of items that need to be repaired to review with homeowner.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.