Business ProfileforCustom Hearing Solutions Audiology and Hearing Aid Technology

My father signed a contract with Custom Hearing Solutions on 12/12/23 with the understanding that he had a no obligation 30 day trial of hearing aids. He received the hearing aids on 1/4/24. He was unhappy with the fit and the hearing quality and returned them on 1/25/24. He was then sent a bill for a 20% restocking fee ($899.60) which was never mentioned prior to signing the contract. The company comes to my father's retirement community regularly, so he hadn't questioned their reputation and honesty. I contacted the sales rep and spoke with the owner and they both claimed that the contract "very clearly" states that his hearing aids were not returnable and they were doing him a "favor" by allowing him to return them for the 20% restocking fee. Upon close inspection, the contract does state that custom hearing aids are "non-cancellable" but it is in the fine print which is not at all obvious to an 87 year old (that was told repeatedly that there was no obligation and that he could return them in 30 days.) They failed to make clear to him that the CUSTOM hearing aids, that they of course talked him into, were not part of the 30 day trial hearing aids that were mentioned numerous times in the sales pitch. I feel this company is taking advantage of the elderly, hearing impaired residents living in retirement communities. Unless they change the way they present their sales pitch, and are very clear about what the residents will be charged; I don't think they should be allowed in any retirement facility. We sent a check for $449.80 which is 10% of the purchase price in the hopes that the owner would consider this to be a fair resolution of the misunderstanding between what the sales rep presented, and what my father understood to be a free trial period. Sincerely, Barb Cordwin