ComplaintsforTango Card

• Initial Complaint

  10/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am an **** seller, and was promised by **** a $25 gift card as compensation for taking a survey about international shipping activities. The gift card came in the form of a $25 credit with Tango Card, which is set up to provide people with a selection of various gift card options. After trying to access information on the site, I was unable to get a definite answer in regards to whether a physical card would be sent in the mail or whether it was done strictly electronically. I do not own a cell phone or printer, so if it was to be done completely online, I would need to select an option that I would actually spend online. If, however, a physical gift card was going to be mailed, my preference would be the ***** restaurant gift card. In early October 2023, I e-mailed Tango Card asking whether I would receive a physical gift card in the mail. I mentioned that I did not have a cell phone or printer, so I would not be able to take a digital certificate to a business for redemption. I was told in part: "You'll receive your selection via email or mail, depending on the delivery method you choose[...]If you choose a physical gift card by mail it should arrive within 7–10 business days in an envelope from Omaha NE." I chose to apply my full $25 balance for a ***** gift card, but was never given the option of a mailed physical card. Instead, I received an e-mail from **** with a link and a code that generated an online voucher. When I e-mailed Tango Card again, asking why I was told I could get a physical card, I was told that that option is only available for certain cards - a crucial detail that was left out of the original e-mailed response.

  Business response

  10/09/2023

  Our apologies for any misunderstanding. We are happy to explain further.

  Each business partner selects what is offered in their catalog. Some choose to offer ****** ***** that only include e-gift cards, as in this case. In addition, some merchants do not all offer an option for physical cards. During checkout, in addition to the e-gift card option, if physical cards are offered in any specific redemption catalog, that option is displayed and requires the entry of a physical mailing address for delivery.

  As a courtesy, we have processed a replacement with a ****** **** that also includes merchants that do offer physical cards.  We have also communicated this to the end recipient and hope this is satisfactory and the recipient is able to make a selection that better fits their needs.

  Customer response

  10/09/2023

  Just after rejecting Tango Card's reply, I did receive an e-mail directly from them with instructions to redeem an alternate gift card. I was able to select ****, which I am able to use online without printing.

  I would like to thank Tango Card for resolving this complaint, and I would ask that BBB close the case indicating that Tango Card fully resolved the issue.

  Thank you!
  

• Initial Complaint

  07/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am unable to use my debit prepaid card. They use false advertisement about where it can be used and customer service said that ********* was a temporary problem. I would like like a cash, check or money order disbursement since customer service is not aware of where the card can actually be used and I am not having luck on my own. Card ending in ****

  Business response

  08/26/2022

  Business Response /* (1000, 8, 2022/08/19) */ Thank you for your inquiry. Tango Card delivers these rewards provided by our prepaid card vendor. Tango Card received email inquiries from this recipient on July 28, 2022 and on August 1, 2022 and we responded with information regarding any use limitations of the prepaid card they received. Included in this correspondence, they were advised that only Prepaid ************* *** and USD are compatible with *********, ********** and ***************. The recipient was also advised that not all merchants accept prepaid cards as a form of payment. According to our prepaid card vendor's records, this prepaid card has been used successfully on multiple occasions, with multiple vendors and now has a minimal balance remaining. We hope this resolves their questions, if not they are welcome to reach back out to Tango Card or the prepaid card provider directly for further assistance. Consumer Response /* (3000, 10, 2022/08/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was finally able to use the card. Tango cash customer service was unaware of who used the card and doesn't. I was given inconsistent information for example ********* is down try it again in a few days and then told they don't use it. This is pretty much a scam to get your money with limited usage and should be advertised as such. I want even able to purchase a metro car with this. Business Response /* (4000, 12, 2022/08/23) */ We apologize for any inconvenience. We are happy this recipient confirmed they were able to use the card. Tango Card does not "advertise" the use of prepaid cards with any specific merchant(s) and only delivers the rewards the business partner orders. This business partner ordered a prepaid ****, which was the product delivered to the recipient. With regards to forms of payment accepted, it is up to each merchant what forms of payment are accepted and are based on their own Terms and Conditions. Tango Card provided contact information to the recipient so they could reach out to the prepaid card vendor directly for additional information about the use of their prepaid card. According to our case records, the following information was provided to this recipient on July 29, 2022 and again on August 1, 2022 in response to her inquiries to Tango Card: "*************** Prepaid Card or ************* Prepaid Cards are generally valid worldwide wherever **** Prepaid Card or ********** Prepaid Card Debit is accepted, but they can only be used online or over the phone. They can mostly be used like a regular credit card, but they can only be charged for an amount equal to or less than the amount available on the card at the time of purchase. (For example, a $50 prepaid card can be used to make a $49.99 purchase but not a $50.01 purchase.) Prepaid ******* and ************* are not compatible with ****** or any other service where you attempt to transfer funds from the cards to another account, or convert the balance to cash such as *****, *********, ********** and ***************. Prepaid ************* *** and USD are compatible with *********, ********** and ***************. Please Note: Prepaid cards also cannot be used at an ATM. There are also merchants that don't accept prepaid cards as a payment method. Prepaid cards can be used for one-time purchases or bill payments. Please be aware, however, that prepaid cards can't be used to pay a bill or service that would allow the funds to be used a second time (a credit card bill, for example). If you encounter an issue using your prepaid card, we suggest contacting the retailer directly for additional information to find out why your card isn't working with a particular vendor or on a particular website. You can also access your card details and available transaction information by clicking the original redemption link used to redeem your card." We hope this information is helpful and clears up any misunderstandings that the recipient may have encountered regarding their prepaid card. Consumer Response /* (4200, 14, 2022/08/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tango is completely misleading and their customer service will tell lies to shut their customers up. I would not recommend this company and would ask they monitor what their customer service reps are telling their clients.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩