ComplaintsforMidwest Fireplace Services
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Matt **** with Midwest Fireplace Service came out to my house to look at my gas log in the fireplace. He got it to light up and he left this was on a Friday night. The Sunday, I was burning the fireplace and it went out. I called Matt and told him and he said he would come back out and take a look and that if he could not fix it, he would give me back my $******. He came back out and said he thought it was a censor, we advised me that he may not be able to find one since my gas log is older. He left with the censor. I started texting him on 2/17/2022 and asked him if he has any luck finding me a censor and he has never responded to me. I want my censor back and my $******. Thank you and please call me with any additional questions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.