ComplaintsforBuildertrend Solutions
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Complaint Details
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Initial Complaint
03/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have been paying $*** a month for a subscription to BuilderTrend for several years. Our November credit card bill showed a charge of $*** which is a **% price increase. The company said that they had sent an email on 11/09/2022 (which we didn't receive) and the charge was on 11/10/2022. Since then I cancelled our subscription and the sales rep emailed me stating that they would continue our subscription for $*** a month. Needless to say I don't do business with them anymore.Business response
03/17/2023
David, we sincerely thank you for your business and wish you and your business great success.Initial Complaint
12/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
After being contacted by "Buildertrend Solutions" and looking at their program through a trial period, I affirmatively declined to sign up for their service. Since that time, I have received sales calls over and over and over( sometimes multiple calls per week). I have repeatedly asked to be taken off any and all contact/call list. Their "sales" people are aggressive in their persistence, and will take "NO!" for an answer. This has become not only annoying, but I now consider these "sales" calls harassment. I do not ever want to be called, emailed, or contacted by "Buildertrend Solutions" again (with the exception of one(1) email confirming they will not contact me again).Business response
01/06/2023
Business Response /* (1000, 5, 2022/12/05) */ Contact Name and Title: Megan ***** Contact Email: **************************** Michael, thank you for trying Buildertrend. We apologize that our follow-up phone calls have caused such a disruption. I can confirm that our business operations team has taken steps to remove you from our call list. We wish you and your business the very best.Initial Complaint
06/02/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Repeated calls attempting to sell me there whatever. I did not ask or request these pointless sales attempts. When I asked to be taken off their list they refused. After this I will be filing a complaint at attorney general's office.Business response
07/25/2022
Business Response /* (1000, 14, 2022/07/13) */ Contact Name and Title: Megan ***** Contact Email: **************************** We apologize for the inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our call list.Initial Complaint
05/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company will not respect boundaries. No matter how many times I request them to stop calling me, they do it anyway. I've blocked several of their numbers but they manage to create another one to cal me from. I want them to stop permanently. I never want anything to do with them or their services. I do not want another call from them. The constant harassment is disrespectful and unprofessional .Business response
07/25/2022
Business Response /* (1000, 14, 2022/07/13) */ Contact Name and Title: Meagn ***** Contact Email: **************************** We apologize for any inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our system.Initial Complaint
03/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Buildertrend WILL NOT STOP HARRASSING & CALLING MEOVER & OVER -I have repeatedly informed them ALL of my numbers are on the do not call list, that I do not want anything to do with their company, and to STOP CALLING ME!!!... I get 3-4 calls at a time from them 2-3X a week....one after another it is SOOOO FRUSTRATING please help!!!Business response
04/15/2022
Business Response /* (1000, 8, 2022/03/30) */ Contact Name and Title: Megan *****, Comms Contact Email: **************************** We apologize for any inconvenience and can assure you that we've taken action by contacting our business operations team. I can confirm that you have been removed from our system.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.