ComplaintsforHaver's Auto Repair

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please see attachment for full store. Here is a summary: Date of the transaction: November 13th, 20th, 29th and December 6th What the business committed to provide you: We ensure that your vehicle stays on the road. Specialize in preventive maintenance that helps avoid costly repairs. Any check engine light repair will receive a quick and accurate diagnosis which leads to speedy repair. Will repair your vehicle correctly the first time. Committed to providing our customer with automotive repair excellence and 100 percent customer satisfaction. What is the nature of the dispute: Harver’s are trained professionals and boast of repair excellence and 100 percent customer satisfaction. They should have done additional diagnostics on my car prior to total engine failure. Whether or not the business has tried to resolve the problem: I tried to resolve this issue with them. They have offered to pay me $436 for the labor cost. However, because of their their lack of action my car had total engine failure needed a new engine. I am requesting an $8,500 refund of the money I lost on my car. If the issue involves advertising, when and where the ad was seen or heard: Yes, per their website.

  

  Business response

  12/22/2023

  This vehicle came in in November for a PCV and misfire code. We replaced the PCV valves and replaced a spark plug.  When it came back in December it had a history code for a #4 cylinder misfire and a turbo under boost code.  We replaced the ignition coil at no charge to check to see if it would help.  Unfortunately all we could tell then was that the load of the engine was not correct leading us to believe an internal valve problem. The car was driven to us and was still running at the time we told you to take it to the dealer for them to repair. We did not make repairs that would have caused internal engine issues to occur. He asked if it was drivable and all we said you drove it here but we have no idea the extent of the problem and that we recommend taking to the dealer.  After that we have no control over what the customer does.  We however do not feel we owe him anything because we did not cause his engine failures.  He should be going after General Motors for making a poor engine. 

• Initial Complaint

  12/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Havers *********** tried to repair my horn twice. First time they said there were some wires disconnected.. they said they did the repair but not long after I left the horn would honk just by touching the steering wheel anywhere I had to pull the fuse to prevent the car from honking.. I took the car back and they said again,, that there were some wires loose and some electrical contact had to be glued. After that repair was done approximately a week later my car would honk even when I wasn't in the car. Again, I pulled the fuse for the horn so the car would stop honking. I took the car back and they said they would have to glue a connection again. When I came to pick up my car they said that the part they have been gluing was the actual airbag itself. They said it couldn't be fixed and I would need a new airbag. This was a new airbag that have been replaced under a recall. When I left the shop I still had no horn and my airbag light was flashing which meant the airbag wasn't operating. I think that when havers saw the problem was the airbag, they should not have tried to repair it. They should have told me it was the airbag and I could have taken it back under warranty. By them gluing the part on the airbag voided the warranty and the integrity of the airbag. As far as I know the airbag does not work now. They said to replace the airbag would be $*****. I had no idea they were altering the airbag until the repairs had already been done.

  

  Business response

  03/21/2022

  Business Response /* (1000, 11, 2022/02/09) */ The vehicle came into our shop on Dec 17 2020. The air bag fault B1052 for drivers side air bag was current in the vehicle computer. Customer stated he installed a new clock spring in the steering column. Upon further inspection it was determined the customer incorrectly installed the clock spring and broke pieces of the air bag in the steering column which was why the air bag fault was current in the computer. The customer declined replacing the air bag so we tried to glue the part as the customer requested but it eventually failed. The air bag needs to be replaced as first recommended. Consumer Response /* (3000, 13, 2022/02/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never approved anything to be glued. Havers told me they glued something but I didn't know what they glued. The service manager didn't even know what was glued until I went to pick up car and she said to her surprise it was the actual airbag that had been glued. This was a brand new airbag that was just replaced under a recall from ****** and the dealership replaced it. If havers had said sir your actual airbag is broken or faulty I could have taken it back to be replaced under warranty.they voided the warranty by gluing the airbag. I don't know what goes on under my steering column and I never approved anything to be glued. They just glued something and told me they had glued it.havers saying that I approved the airbag to be glued is a complete lie. How could I have approved something that the service manager didn't even know about or convey to me untill after the work was done when I went to pick up the car?I'm out $**** dollars and cost of repairs plus I don't even know if my airbag will function.i will never go back there. They are *******.they flat out lied about the repairs they made and what was done.i take my car to a mechanic because I don't have knowledge of cars.they should be the one to inform me that an airbag is not something you glue or try to repair. If it's bad you replace it. If it's under warranty you have it replaced for free. I was never notified or given a choice to have airbag replaced.very upset about their lack of communication and I will share this online. Business Response /* (4000, 19, 2022/03/03) */ We stand by our previous response. Consumer Response /* (4200, 21, 2022/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) When my car was first worked on havers never suggested that I needed a new airbag and that it was damaged. Only on the final time I came to pick up my car is when they told me it was the airbag that they had been gluing. I was never told initially that I had to approve a repair using glue to glue the airbag. Havers never told me I needed a new airbag and that I gave them approval to glue it. As I've mentioned before the service manager didn't even know what they were gluing until the last time I picked it up and that's when they told me that it was the airbag connection that had gone bad from the summer heat. They are flat-out lying and their story has changed and when they saw the airbag was bad I would never ever approved it to be repaired when I knew it was under warranty. It doesn't make any sense I could have had the airbag repaired or replaced for free from the dealership. Why would I have them repair something when I could simply get a new one. A company with any integrity would admit fault and replace what they damaged.

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