ComplaintsforJ-Tech Construction

• Initial Complaint

  03/30/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Contract date 8/15/22. Roof and siding sold to be done together. Verbal agreement was to be done in two months. Roof was completed in November. Could not get any response on siding until January. Then they claimed machine had been down but was trying to line up a crew at that time. March came and now siding machine not working. Wanted to sell us something other than the steel siding in our contract. No we want steel. They said they would have a machine to do it in June or July. We are at the point of tired of waiting and don’t know if we can believe them anymore. March 9, 2023 in person meeting the regional manager talked like he would find out their cost in the roof and offer us a settlement. We paid $*********. His offer was unacceptable. So I said we would expect the job done then by July 31, 2023. Now he wants to balance, another $****** put in an escrow account to avoid further misunderstandings, or they won’t do anything. My complaint to them was the money I already paid them and only a shingle job done, my other estimate for the roof was $****. The contract says balance to be paid within 30 days of completion or interest charged at **%. Nothing about an escrow account. I’ve not given them any reason to not trust me. I plan to at least get interest on $********* in my savings account until the job is done. The fact is they don’t have a machine to do the board and batten steel siding. We just found that out and they have had half the money all this time.

  

  Business response

  04/09/2023

  Dear Twyla,
  We would like to clarify that our siding machine is currently operational and we are working diligently to line up a crew to complete the steel siding installation by the agreed-upon deadline of July 31, 2023.  We understand your frustration and we want to assure you that we are actively working to resolve the issue as quickly as possible. 
  We appreciate your patience and understanding in this matter. If you would like further information or details on the status of your project, please do not hesitate to contact our office.
  Thank you for your business.

  Customer response

  04/10/2023

  Cannot accept J-tech's response.  Same run-around; in January they told us the machine was fixed and they were lining up a crew -- it didn't happen.  Contacting the office does not help.  We've only gotten 2 calls returned in 8 months; I have sent 30+ emails and only 4 responses (only our salesman ever responded).  The agreed deadline was October 15, 2022, not July 31, 2023.  If J-tech has the machine working they should be doing the job now, not putting us off.  When I signed the contract 8/15/22, the agreement was for the job to be completed in 2 months.  March 9th in-person meeting we were told they couldn't do board & batten steel siding.  When we wouldn't switch to something else, they said they could get a machine by June or July to do it.  At that point our patience expired.  I wanted them to refund my deposit.  The regional mgr. said he would find out their cost for shingling the roof and let me know.  I did not cancel the contract; J-tech was not able to complete the contract.  This was already 5 months past the agreed completion date.  However, the regional manager did a complete about-face.  3/10/23 he emailed stating we owed $****** for the roof plus a $***** restocking fee for steel, only offering a $******* refund; my deposit was $*****.  I had a bid for the roof for $**** from another contractor.  The salesman gave discounts off the contract total to lower their $****** roof price--those should apply when figuring our refund.  Also, I cannot justify a restocking fee when J-tech was not able to do our job.  I replied to the regional mgr. by email stating his resolution was not acceptable, however he did not reply to my email. He did send an email on 3/16/23 stating if we wanted them to complete the job I would have to put another $***** in an escrow account --to avoid any misunderstanding.  I will not do that.  J-tech has had $***** all this time, they owe us interest.  I only have a $**** roof job.  Also, our gutter guards were to be re-installed on the new gutters with the siding job.  Our gutter guards were evidently taken off when the roof was shingled and not reinstalled and not left at our house.  J-tech will have to pay for gutter guards of equal quality.  J-tech has breached the contract.  We no longer trust them.  We are the injured party.  J-tech needs to offer a fair settlement.
  

  Customer response

  04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:  I do not believe it.  They told us the same story in January, still no machine or crew lined up.  Agreed completion date was October 2022, not July 2023.  I can understand delays, but 2 months out for a contractor is see-able and do-able; and they should contact the customer.  This is 6 months past the agreed completion for our contract.  I have answered your other email with additional information.
  
  Sincerely,
  
  Twyla ******

  

  Business response

  04/25/2023

  Good afternoon,
  As stated in the previous message, J-Tech Construction fully intends on completing the work as originally agreed. J-Tech Construction has continuously contacted the complainant to schedule an installation time, but have not received a response. J-Tech Construction would like to proceed with the work, given that the complainant gives further assurance to the original agreed upon price for the work to be performed. As I’m sure the complainant would acknowledge, there is no agreed upon timeframe in the agreement. J-Tech Construction does not and cannot agree specific installation dates due to conditions outside of its control, such as weather, material availability, and other supply chain issues. However, it is ready to proceed. 
  If the complainant would like the installation to be completed, when can we discuss the installation date? 
  

  Customer response

  05/03/2023

  In regards to J-tech's 4/25/2023 FALSE reply:  J-tech had not ever contacted us, or attempted to contact us to schedule an installation time.  A gal from the ***** ****** office did call twice.  The first time a message was left to call her about setting up a meeting -- no mention of installation.  This message was left two days after I had been to the ***** ****** office and explained our situation.  A gal there wanted to set up a meeting with the regional manager.  We had a meeting with the regional manager March 9th and he failed to do what he said he'd do.  So this message seemed to be a follow up to my ***** ****** visit.  Then she called a second time a week later and talked to Jim; she basically said the same thing as was left on the first message, nothing about setting up installation.

  Also FALSE:  J-tech's statement that there was no agreed upon time frame.  The agreement was if we signed the contract the day we did, then the job would be done in two months.  As for conditions out of their control; the weather was not a factor -- not even when they left the roof partially done (10% not shingled) for over six weeks, then finished it in below freezing temperature.  The supply chain?  According to J-tech's regional manager they had the material.

  When I read this reply from J-tech on April 25th I emailed the project manager (now former project manager) and the salesman.  Then I actually got an email from Sheena in ***** ****** and she said she was taking over our project.  I am happy to say that Sheena is working with us and today she emailed me that our installation is set for June.  We now have hope.  We believe Sheena intends to get our job done for us.

   

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