Complaints

This profile includes complaints for Andy's Appliance Repair's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Andy's Appliance Repair has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Andy's Appliance Repair

  5612 S 49th St # A Lincoln, NE 68516-2522

• 

  Andy's Appliance Repair

  6536 S 118th St Omaha, NE 68137-3577

• 

  Andy's Appliance Repair

  732 Crown Industrial Ct Chesterfield, MO 63005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service not performed

  Business Response

  Date: 05/10/2024

  The service call was performed. Technicians notes are as follows " Checked unit. Ran unit through diagnostic tests. When agitating unit made a squeaking noise. Checked under unit and found oil leaking from transmission. Oil has got on to electric motor, shifter and pulleys. Unit needs gear case, motor, shifter, sensor, and all needed hardware. Est. $855-875. No repairs per Mr."

  Even knowing that this service was rightfully performed and customer accurately charged, the customer disputed the credit card charge and was refunded in full. This customer has no standing in this dispute as he's paid us no money and received a free diagnostic. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-22 tech came out to diagnose/ fix ice maker not working, in the process broke some wires and now the fan does not work. Waited until 12-26 for a answer from manufacturer as to a fix, was told they do not make the parts required. Andys gave me a claim number to call manufacturer, they gave me a 30% rebate towards a new unit, andys offered me $200. This unit is less than 2 years old and is in worse condition now after tech looked/ messed with it than before. I am not in a position to just go buy another refrigerator/ freezer at this time and what I am being offered is nowhere close to acceptable.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  27 Jul 23 (pretty sure) I had Andy's Appliance repair come out to look at why my ice maker wouldn't dispense ice out the shoot to the glass. The repair man said it was broken beyond repair and that you can't get the parts any longer. In short, I called ** directly and they have the parts at *************. so, I called Andy's appliance repair back, to get my service call back as he came out and gave a false diagnosis. they said they wouldn't give back my service call money because it was a service call and the place, they called said they didn't have the parts. This is so wrong on how they send unqualified technicians out and take advantage of customers. Instead, he wants me to spend thousands of dollars on a new one, yet I could by a new door for 300 dollars. saving me a ton of money. This company should not be on your A+ list. I see the other complaints on your site. Why are they still holding this rating. Especially after giving this kind of service. I know Im not the only one getting this bad service from Andys repair and that I am just taking the time to fill this complaint form. They are totally in the wrong here and I should get my money back for a false diagnosis. Even after calling ***** they were also expressing their sympathy. Stating that that Andys Repair should at least give back the service call for their mistake. The manager will be calling me back to discuss their recommendation for Andy's Repair in the further. They have been getting several calls of the same.

  Business Response

  Date: 08/07/2023

  7/18/23 16:10: 99 there 7/18 TUE, 15:32 to 16:04, inspected unit, ice flap not opening to drop cubes down chute, plastic part that flapper clip attached to is broke, need new door, door is discontinued, issue is nonrepairable

  These are the technician's notes from the repair in the customer's home on July 18th. He verified with ** that the door was needed, and also that it was no longer available. I have included a screen shot from **** ******** portal showing that the part is No Longer Available, and thus we can not source it.  In *** ******* last conversation with our store manager in Omaha, he did use inappropriate language. We have a 0 tolerance policy when it comes to this, and will no longer be able to provide service to him in any way. I do have the audio recording if anyone should need this. I appreciate the opportunity to rebut the comments *** ******* has made here and will gladly keep any and all forms of communication open. Please let me know if there is anything further you should need. 

  Business Response

  Date: 08/11/2023

  In the event that a part is No Longer Available, and the customer is able to source it from an outside vendor, we will often cater to that customer and install a part that we do not source. Unfortunately, the behavior displayed by *** ******* has waived any obligation for Andy's Appliance to further help him. The diagnosis was performed, and was accurate. 

  Customer Answer

  Date: 08/14/2023

  It looks as if they will not provide my service call back.    That's fine they say the part is from out side source that is incorrect.  The president of parts section from ** provided a site where they in fact had a LG door made for this refrigerator.   It isn't a third party part its a LG door.   Andys Repair is lazy and just wasn't willing to admitt they were wrong.  They go to one source and that's it.   Even though a LG president of parts.  Proved them wrong.   I still have his contact and the site.   I will be calling ***** again to complain about there service
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  ******* *******

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife called Andy's about a dishwasher we were having problems with. They did explain they only take credit cards or cash, no checks. The technician came out and thought the issue was the main control panel. He replaced the part and gave me the total. I tried to pay with a card but they would not accept ****************. As this was the only card I had with me at the time I asked them to send a bill. The technician called and spoke to multiple people at the office but came back and explained they were not set up to bill. The technician the took the new part out, put the old one in and left. I had to go through another company to get the dishwasher fixed. Now Andy's is charging (they sent a bill which they previously said was not possible) for the service call where they refused to fix the issue. We should not be charged a service call from Andy's when we had to go through another company and pay their service call. I called the office and Erin lied to me on three occasions. She explained she wasn't lying, she was speaking without all the information. After "the call was dropped" I called back and got a hold of Tim. Tim refused to rectify the situation and said he was turning the matter over to collections.
  
  We tried to have them fix the washer and tried to pay them how they requested to be paid when my wife made the appointment. When they, for the first time, notified us that **************** would not work I asked to be billed. After refusing to send a bill they left me to call another company for service. I do not see hire or why a respectable company would try to charge someone for this.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Mr. *********
  
  I have explained this to you a number of times on the phone but here goes again. You called in for a service call with us. We took your information including make and model of your dishwasher. We then explained our payment methods include ********, ****, *********** and cash and that we do not accept checks. (We did not say "credit cards") We then explained the service call process and how it works. The service calls get the technician to your home, full diagnosis of the appliance and estimate for repair. The service call is included in the estimate that the technician provides. We also let you know that we stand by our work with a full one-year guarantee for parts and labor for the work that we do. If you choose not make the repair, you are still responsible for the service call. Pretty simple. You agreed and we put you in the schedule. We have proof of this as we have the recording of the phone call.
  
  The technician showed inside a 2 hour window exactly as scheduled. He made the repair for you, and the dishwasher was working exactly as expected. Technician tried to collect for his services but was unable to do so as you did not have any credit card except the one we don't take. Then you told him to "bill you" which we don't do. As a result, he removed the very expensive PC board that we will not leave behind in a nonpayment situation. We did explain that we would come back and make the repair if you were able to make payment.
  
  Your behavior when you called the office multiple times was unacceptable and unprofessional. There is no excuse for behaving that way Mr. *********, you should know better. No matter how loudly that you yell at my staff or how badly you curse at them, they will not be intimidated by you. Regardless of how many nasty reviews you leave, you are still responsible for the service call. I have no choice but to turn this over to collections.
  
  
  Consumer Response /* (3000, 7, 2022/10/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Andy's appliance has done nothing but lie through this process. You seem to have an issue with upset customers but do not care if your customers are lied to. If you say you have "proof" of the first phone call please also include the phone call where I was lied to multiple times.
  
  
  Business Response /* (4000, 9, 2022/10/11) */
  Mr. *********
  
  I don't even know how to respond to your comments. We at no point lied to anyone. We would not be in business for over 50 years if we did that sort of thing and I think you know that.
  
  
  Consumer Response /* (4200, 11, 2022/10/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  You still belive your company does not lie to customers? Clearly you did not listen to the first call from 10/6.