ComplaintsforRed Roof Inn & Suites
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On March 24, 2023, we arrived at the business for a 1 night stay that we paid for on 1/13/23. Upon check in, was told their computer system was going through an upgrade & they had no record of receiving payment. Went ahead and paid an additional $75.51. When we realized we had already paid by checking out credit card records, try to get a refund but was told they were unable to do so due to the computer upgrade. Would really like a refund of the additional $75.51 we paid. Our credit card company encouraged us to reach out to the franchises' owner for this refund. If you could provide an email, I will be happy to reach out to them. Thank You!
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BBB Rating & Accreditation
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.