ComplaintsforALLO Communications
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Complaint Details
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Initial Complaint
03/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Greetings. A subcontractor of Allo Communications installed new cable under our lawn the week of March 13. I don't know the name of the contractor--the contractor didn't communicate with us as landowners AT ALL about the project; no communication before, during or after the digging/installing. The subcontractor destroyed approximately 30 square feet of our tall fescue sod in six different areas of our lawn. They left six raised rectangular mounds of dirt with a sparse amount of seed on each mound of dirt. See attached pictures illustrating three of the six rectangular mounds of destroyed tall fescue turf. A one-foot ruler in each photo illustrates an approximation of the sizes. They didn't inform us what type of seed was left but it was presumably bluegrass. I called Allo Communications twice during the week of March 20 about my concerns and was told someone would call back to address this problem. No one has called has called after 7 business days. I was told they would call back within 1 to 5 business days. I expect the subcontractor or Allo Communications to restore our yard to its condition prior to the project by purchasing and professionally installing tall fescue sod by April 30, 2023, in the six places where turf was destroyed. Thank you.Initial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Old address that I moved from 3 months ago. I continue to get an email for the account number *******. This internet service was cancelled but Allo is still billing me via email for something I now longer have the old address was ***************** ****************. I feel this will affect my credit and have complained repeatedly to no resolution of this problem.Business response
02/01/2022
Business Response /* (1000, 8, 2022/01/17) */ Customer contacted our company on 01/11/2022 and we closed out the account completely so there would be no further emails sent to the customer.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.