Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a 16oz bottle of Pyrantel Pamoate for $25.34 from ********************** on Saturday January 20 2024 and it's been over a week and it still has not shipped yet. We needed this right away. I am beginning to think this company is a scam company. If I have to buy it else where I will cancel the order from them and request a full refund even if the order has already been shipped.
Business response
01/29/2024
Dear *******
We do apologize for the inconvenience, the system tried voiding this out it appears due to the email address. We were able to call you and get in touch to get this order verified and we have this shipping today. The tracking number is *********************** Again, we do sincerely apologize for the inconvenience.
Initial Complaint
05/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a anti-barking collar for my dog from HeartLand Vet Supply, and its way too big for my dog. I contacted customer service to let them know I needed to return it, they said the packaging needs to intact, and could not be open. How could I possibly know if the collar fits if I didn't try it on my dog?Business response
06/09/2022
Business Response /* (1000, 5, 2022/05/19) */ Spoke to customer, agreed to take collar back, for a full refund.Initial Complaint
05/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a topical flea product that I didn't open immediately. I always order things in advance. I opened 2 of then to put on 2 cats and both were completely empty of any product, both filled with air. I called them and they will not reimburse me or didn't even act concerned about selling a defective product. They didn't ask anything about the product at all as a matter of fact. This is a huge problem for me and I'm sure would be to other people as well. I would like a refund. There is no way to be able to tell from the packaging if there was an issue, I would only be able to tell once I opened up the tube.Business response
06/06/2022
Business Response /* (1000, 5, 2022/05/11) */ I have been in contact with this customer to resolve the issue, the customer service representative did not respond as we would have hoped. I am thankful the customer did give us the opportunity to fix this. We have shipped replacement product. Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.