5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jason H
1 star04/19/2024
Why cant you give zero stars? This is the worst financing company that I have ever dealt with in my life. They were recommended by Bidadoo a auction company so I decided to give them a shot. This was the worst mistake ever. Not only do they have hidden clauses in the agreement you cant pay off any earlier than 12 months and they have already sucked the blood of you by then. Correspondence is awful. The billing is awful, I believe its such a bad portal to pay on so that you will potentially miss a payment and then not be eligible for the early payoff.. I made a huge mistake financing a piece of equipment with Amur. Please do yourself a huge favor and do not use this company for anything.....
Amur Equipment Finance, Inc. Response
04/29/2024
Thank you for talking with me regarding your situation on the email issues for your notifications. I am glad we are able to resolve your concerns and feel free to reach out to me anytime.Review from Mary M
1 star12/11/2023
Payment was current wasn't due for another month an amur an BMC confiscated the truck concrete barrier was put in front an behind truck so it could not be moved pretty dirty company both amur an BMC please don't trust these two companiesAmur Equipment Finance, Inc. Response
04/29/2024
Hello Mary, Following an investigation into your recent review, it has been determined that the confiscation of your collateral stemmed from a discontinuation of services between you and BMC. This led to a breach of your drivers contract and lease agreement. In light of this service discontinuation, BMC provided you with the opportunity to retain the collateral by securing your own financing within 30 days of the separation. Unfortunately, this requirement was not met, prompting BMC to exercise their right under the lease agreement and to take possession of the collateral.Review from Kristine B
1 star11/09/2023
I’d give them zero stars if I could. Worst company to deal with. I fell on hard times and asked if I could take a month off and add it to the end of my lease. Absolutely, did nothing to accommodate. They rip you off with outrageous finance charges and interest and are willing to do nothing. Today I asked if I could see a report with all of my payments because you can’t see that online in your own account and they wanted me to pay for it. Don’t use this company. I think it is outrageous how they conduct business.Amur Equipment Finance, Inc. Response
04/29/2024
Hello Kristine, First and foremost, we want to apologize to you on behalf of everyone at Amur and we are sorry to hear of the hard times that you found yourself in. We aim to deliver superior customer service and it appears we did not live up to our mission with you, and for that we are sorry. Amur makes every attempt to help a customer maintain their payments in a timely manner, but sometimes it may not be possible to provide the same solution the customer requests. We do our best to work with you and certainly hope to come up with a mutual solution. I am sorry this didn't happen in your situation. If you need further assistance outside of what has already been discussed we are here to help. Contact our Customer Care team at [email protected].Review from Mike H
5 stars08/16/2023
They were very helpful in the process of getting a loan for a new truck. Dora ***** was great to work withAmur Equipment Finance, Inc. Response
04/29/2024
Greetings Mike! Thank you so much for taking the time to leave a review for us. We really appreciate your support and kind words. We're glad to hear that Dora was able to provide you with excellent assistance. We will certainly pass along your praise to her. If you have any further questions or need any more help, please don't hesitate to reach out to us at (800) 994-0016. We're here to assist you. Thank you once again for choosing Amur! Best regards, AmurReview from Rodger C
1 star06/14/2021
After completing much more documentation than in Round 1 PPP Amur forwarded doc sign documents. Subsequent to completion approval and doc signing my ppp was denied Spoke with a "service" rep, submitted a verifier review and set emails and received no response or reason for denial after approval and signing of documents
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