ComplaintsforBig John's Car Wash, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2-3-2023. Used debit card reader to pay for wash. It malfunctioned and I was charged $**** out of my bank acct. Called big John's right away and explained that the wash system would not work properly. They took my info and said I wouldn't be charged yet I still was. Called them again to try to get reimbursed but now they won't respond to me. I know it's not a lot of money but still a business shouldn't be ran that way.Business response
04/25/2023
A malfunction would be if the system did not work at all and the customer was charged $** for a pre-authorization and it was not refunded. Servicing provider does not show a $* charge for this customer, so there is nothing that can be refunded.Customer response
04/25/2023
Complaint: ********
I am rejecting this response because: I have bank acct record showing that a **** dollar charge from big John's car wash came out of my bank ** *** **** ***** On 2-6- 2023. So big John's isn't telling the truth about this matter.
Sincerely,
Tim *******Business response
05/09/2023
As a Carwash business we are constantly bombarded by want-a-be scam artists trying to get money from us. Bottomline with this guy, the amount that he wants a refund for is not an amount that can be achieved if there was a "Malfunction" (not that he explained what supposedly went wrong). The only way to get to $* is to use the equipment for 18 minutes. We know what dollar amount would have been charged if he swiped his card and received no services and that is not $*. But nice try. So again, the only way to get to $* is to use the equipment for 18 minutes. But thank-you for telling me how I should run my business.Customer response
05/09/2023
Complaint: ********
I am rejecting this response because:
Its funny first they say they never showed a charge to my aact. Yet I tell them I had a $* dollar charge and know they come up with another excuse and call me a scam artist. It sad that I have been going to that car wash for over ** ***** and never had any issues. The one time I do I get treated like this. I don't need the $*. I just want people to know if they if they have an issue with the car wash system not working correctly there that Big John's will not issue s refund. I know it won't hurt this business at all but I will never go there again.
Sincerely, Tim *******
Tim *******
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.