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SpotloanThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.19/5 stars
Average of 68 Customer Reviews
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Review fromMarvetta W
Date: 07/14/2025
3 starsI got a loan from these people....so I talked to someone to get an extension for a different date so the young lady told me call 2 days ahead of time then I wouldn't get the interest rate charge.... So here today I'm calling to let them know that my bill will be paid on a certain date and they still charging me entrance rate $3 every day until I pay my payment which will only be like $21 but not a charging me 398 make it make senseSpotloan
Date: 07/23/2025
Thank you for your review with the Better Business Bureau and we are sorry to hear of your frustrating experience. We have recently looked into your concerns and responded to you directly. In our response, we provided your loan terms, explained your interest charges, and what happens when payments are missed or if your payment schedule is changed. As a one-time courtesy, we also placed your account on a thirty (30) day interest freeze. If there is anything further we can do to assist you, please be sure to reach out to ********************************************************* or **************.Review fromP. C.
Date: 07/11/2025
1 star????? Spotloan has already taken $1,096.80 from me on an $800 loan and now refuses to offer a reasonable settlement or respond to my hardship request. I declined their settlement because it wasn't based on hardship, and I offered a fair $100 in good faith to fully resolve the account. *** now filed two formal complaints with the **** and one with the BBB. Theyve gone completely silent. No replies through any channel. Its unethical and exploitative especially after I revoked ACH and put the account into formal dispute. This is how they treat people trying to resolve things respectfully? Shameful.Spotloan
Date: 07/16/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. We have recently looked into your concerns and responded to you directly. In our response, we provided your loan terms, explained your interest charges, and what happens when payments are missed. In our response we also offered to settle your account, which you accepted. If you have any further questions or concerns, please be sure to reach out to ******************************* or **************.P. C.
Date: 07/18/2025
Consumer Response: Weve since come to a written agreement as of July 15, 2025. This BBB review was submitted before the agreement was reached. Spotloan has confirmed the settlement terms in writing, and I expect them to follow through as promised. Thank YouReview fromPhyllis W
Date: 07/03/2025
1 starI borrowed $300 from this company a few months ago, my payments are $110 per month, which I am current on.I called Spotloan today, only to be informed that I still have 10 more payments to make.Hopefully something can be done ******** the meantime, PLEASE BE AWARE of this company.Spotloan
Date: 07/14/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. We have recently looked into your concerns and responded to you directly. In our response, we provided your loan terms, explained your interest charges, and what happens when payments are missed or if your payment schedule is changed. If there is anything further we can do to assist you, please be sure to reach out to ********************************************************* or **************.Review fromNA
Date: 06/30/2025
1 starSpotloan has displayed no willingness to work with a returning customer whom has paid multiple loans back on-time/early (zero late payments prior to currrent loan) while dealing with what my *** has described as the "perfect storm"; a combination of abrupt tremendous medical and financial hardship (multiple surgeries with a third likely necessary and job elimination shortly after being promoted due to no fault of my own - I've offered to share documentation to no interest of Spotloan).I knew Spotloan was a high risk lender, however I was also was unaware the loan exceeds Ohio's legal interest rate cap and that they're aware of the legal precedents against tribal lenders operating outside reservation boundaries. Due to this and various documented FDCPA violations, I am requesting a debt waiver effective today. I will no longer continue to deal with the harassment and will pursue this further with the Attorney General and state regulatory/consumer protection authorities if unable to reach resolution.Sincerely,***** ******Spotloan
Date: 07/09/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. We have recently looked into your concerns and responded to you directly. In our response, we provided your loan terms, explained your interest charges, and what happens when payments are missed. In our response we also offered to settle your account. To discuss the settlement that was previously offered to you, please be sure to reach out to ********************************************************* or **************.NA
Date: 07/14/2025
Hello,Please note I do not find the response acceptable. I maintain the prior concern of attempting to circumvent OH state law and interest cap regulations due to what Spotloan considers tribal immunity. This is why a large class action law suit was won against their "rent a bank" (often referred to). I am open to negotiating but under the regulations and my hardship, I am not willing to accept the proposed offer. I plan on following up with the Consumer Financial Bureau, OH Attorney General and all resources available to protecting consumers in my state to predatory lending such as Spotloan. I will pursue this matter to the furthest extent until resolved.I hope a resolution is available, as I am willing to accept a debt waiver with any tax implications.Sincerely,*****Review fromMarla V
Date: 04/26/2025
5 starsI read all there rules and interests but I have to say they helped me in the worst times and I appreciate that when other companies turned me away. I have gotten about 4 loans and I am fine with what I pay. Thank you spotloan.Spotloan
Date: 04/29/2025
Thank you for your positive review with the Better Business Bureau. Here at Spotloan, we work hard to provide transparency in what we offer, provide a great loan product to those who need it, and strive to provide an excellent experience. We are proud of those efforts and are so happy that we were able to do that for you. We're so glad that we have been there for you when you needed us!Review fromTonya H
Date: 04/11/2025
1 starThis is the worst company ever. Please if you need a loan or having a **** time please go to ****** or somewhere else except here you will thank me later.Spotloan
Date: 04/21/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. At Spotloan, we strive to provide a great loan product that helps customers with their emergency expenses. Further, we ensure that our interest rate and payment details are clearly listed on our homepage, on our website FAQ page, as well as on the loan agreement. Our records show that you recently chose to pay off your loan and your account reflects a paid off status. If you have any additional questions or concerns, please email us at ******************************* or call **************.Review fromDavid C
Date: 04/11/2025
1 starI cannot and have not been able to login to Spotloan to look at my account, make payment, nothing. I try to open the site and I get a big red dot with a black X in the middle of it saying I am blocked me. It tells me to contact the owner of the site which I have now 9 times and still cant access anything. Im told I have to use ****** Chrome to no avail. Then Im told to turn of VPN and still blocked. Its like Im blocked for a reason. So, I have to call every time I have a payment due. I had autopay set up which somehow it was canceled.Spotloan
Date: 04/21/2025
Thank you for your review with the Better Business Bureau. We would sincerely like to apologize for your frustrating experience with Spotloan. We have recently looked into your concerns and responded to you directly to try and resolve any issues you are experiencing. We appreciate you bringing this to our attention. If there is anything further we can do to assist you, please be sure to reach out to ********************************************************* or **************.Review fromLinda P
Date: 04/10/2025
1 starI would leave 0 stars if I could!!! I took out a 1200$ loan and 2 months later and after paying them 910$ in payments they say my payoff today is 1900$ ....... this place is a big scamSpotloan
Date: 04/21/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. We have recently looked into your concerns and responded to you directly. In our response, we provided your loan terms, explained your interest charges, and what happens when payments are missed. If there is anything further we can do to assist you, please be sure to reach out to ********************************************************* or **************.Review fromRobert A
Date: 04/03/2025
5 starsI cant understand the bad reviews at all? You can change your payment amounts and day you want to pay, obviously these other reviewers didn't send them an email or call them. They do any request i asked them to do. P.S. when i was starving for food they were the only ones to send money the next day, sometimes even the same day. Beautiful Beautiful people!Spotloan
Date: 04/11/2025
Thank you so much for your positive review with the Better Business Bureau. Here at Spotloan, we work hard to provide transparency in what we offer. We believe that we provide a great loan product to those who need it and strive to provide an excellent loan experience. We are proud of those efforts and are so glad that we were able to help you in your time of need, your business is so very important to us. Thanks again!Review fromRobert G
Date: 03/28/2025
1 starWhen I applied for the loan I asked and checked a monthy payment. After I got the money I got billed every two weeks for what the monthy is. ITS A HUGE SCAM!! STAY AWAY!! Interest is crazy high. Much better options.. They should Lowes and work with people and not lie on payments. I actually got a screen shot of what I applied for and the papers I got do not reflect. I will fightSpotloan
Date: 04/08/2025
Thank you for your review with the Better Business Bureau. We're sorry to see that you feel we deserved only a one-star rating. We provide all applicable details including APR and loan repayment terms in the loan agreement for approved borrowers to review before accepting the loan terms, including the repayment schedule. We have recently responded to you directly to address your concerns. If there is anything further we can do to assist you, please be sure to reach out to ********************************************************* or **************.
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