ComplaintsforHomecrafters of Western Carolina
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Complaint Details
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Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I moved into the home in September of 2022 and as of November 2023, the work in the home is still not completed. I have not been able to use the master bathtub at all as it is cracked, my front door should be replaced, no screens for patio doors or windows, settlement cracks in walls and foundation, along with other minor issues that haven't been addressed. I have not been reimbursed from gravel or fill dirt that I had to purchase out of pocket to repair driveway and cover septic system that was left uncovered. I spent $350,000 on this home and I am only wanting the job done right as I was promised. Have reached out to company multiple times via phone calls, text messages and emails and never get any answers, only excuses. The stress of this situation has taken a toll on my mental and physical health. Would love to solve these issues outside of court, however that is my next plan of action.Business response
12/05/2023
Good Morning
I just saw this last night....I apologize but I have been working with the factory to resolve the customer issues. The factory burned down last Christmas and just opened in July. They have been sparsely staffed and there has been tremendous turnover there. Additionally, I have been dealing with serious health issues over the past six months with myself and family members, it has been difficult.
.ult Having spent several days/hours with new factory representatives, I am expecting a resolution later this week and will share with clients.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.