Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Seasell Auto has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforSeasell Auto

    Used Car Dealers

    Current Alerts For This Business

    Licensing:
    BBB confirmed that Seasell Auto had not obtained a necessary license from North Carolina Division of Motor Vehicles. BBB encourages you to contact the following agency or agencies to confirm this information: - http://ncdot.gov/dmv - 9197157000

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offer imported vehicle.

    Business Details

    Location of This Business
    209 Old Eastwood Rd., Wilmington, NC 28403
    BBB File Opened:
    4/27/2010
    Years in Business:
    22
    Business Started:
    1/14/2002
    Business Started Locally:
    1/14/2002
    Business Incorporated:
    1/14/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 71147 for this business, issued by North Carolina Division of Motor Vehicles

    These agencies may include:

    North Carolina Division of Motor Vehicles

    1501 Mail Service Ctr

    Raleigh NC 27699

    (919) 715-7000

    http://ncdot.gov/dmv

    Type of Entity:
    Corporation
    Alternate Business Name
    • Seasell, Inc.
    Contact Information

    Principal

    • Christy Coltrain, Office Manager

    Customer Contact

    • Mr. Cale Lewis, President
    • Christy Coltrain, Office Manager
    Additional Contact Information

    Fax Numbers

    • (910) 399-4811
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Bought used 2016 VW Passat from business on 2/15/2024. Went to drive car off lot and battery was dead. Seller had to jump start battery for it to start stating someone left the light on. Tire pressure light came on immediately after driving off lot. Business did replace battery the next day after car continued to show signs of drained battery. After about a week of driving car, check oil light came on. Appointment was made at *************** in ********** on 3/1/2024 where oil was changed and car was found to have an oil leak. At this time, both rear tires were replaced because wire was showing on tires and alignment completed. Within the next week of driving car, lights began to flash on dash(ABS, EPC and power steering lights). Made another appointment at *************** and diagnostics was done on 3/12. Car was found to have a misfire in engine and rapid oil consumption because engine was a knock above threshold and the only way to fix the problem was with a new engine. During this time, I attempted to reach Seasell Auto numerous times with no response. The only response I did receive was a text message on 3/15 stating "*******************. I just received your VM." When I attempted to call seller again, he ignored my call and sent another text stating he was assisting another client or away from his phone and I did not receive a call back. In the meantime I filed a claim with the extended warranty I purchased and as of 3/20 I have heard my claim was denied because this was a "pre-existing condition" because the oil was low when the adjuster went to the shop. The service advisor explained the oil was not low and a sample was taken. I have reached out to the warranty company and have yet to hear back. A used engine will cost $10,000 to replace in this car, which is more than I paid for the car. I have not even made the first payment on the car. It is due on 3/29/2024. During this time I have been without a car and have missed work at times due to not having a way there.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shauna C.

    1 star

    03/21/2024

    BEWARE!Bought a 2016 VW Passat on 2/15/24. Went to drive car off lot and battery was dead. *****(the seller) had to jump start the car. He did replace battery the next day after battery continued to show signs of being drained. Tire pressure light came on immediately after driving off lot. After a week of driving vehicle, check oil light came on. Appointment was made at *************** to check why lights were on on 3/1. Oil was changed at that time and car was found to have an oil leak. At this time, both rear tires had to be replaced due to wire showing and alignment was done. During the following week, ABS, EPC, power steering light and airbag light began flashing on and off at times. Brought car back to *************** on 3/12 where diagnostics were performed and car was found to have a misfire in engine with rapid oil consumption. I called *********************** every day for a week and finally got a text response on 3/15 stating he received my voicemail. I attempted to call him ********************************************************************************************************************** away from his phone. I have yet to hear back from him. In the meantime, I contacted the extended warranty company and they have denied my claim to replace the engine stating this was a "pre-existing condition". I have not even made the first payment on this car and now I'm looking at having to spend $10,000 on a used engine when I didn't even pay that much for the car. Please do not buy from this business if you value your sanity.Oh, and they BLOCKED me on ********* What a classy company.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.