ComplaintsforPaul Vision Institute

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a routine eye exam appt with Paul Vision Institute on January 27, 2022. I chose this practice because they advertise on their website that they use a holistic approach and that I could have an eye exam WITHOUT the use of dilation. Because my lymph nodes do not drain properly, I cannot have any dyes/chemicals in my body. After my initial exam with their technician, Dr. Taylor came in and said he would be dilating my eyes to take a better look at a spot on my eye that the images had detected. After I explained that I absolutely could not have the dyes and that's why I chose this practice, he expressed that no one could tell him how to do his job and he refused to continue the exam. I asked if I could at least get my prescription for glasses (the only reason I scheduled the appt), but he refused. I know they had already determined my prescription because I watched the technician type it into their system. They billed me $404 for this appointment of which my insurance allowed $247.10. I do not believe I should have been billed anything given that I received NOTHING from them! Also, when I originally called to schedule an appt, I asked if they took Aetna eye insurance and they responded, Yes, they did... but instead of filing claim with my eye insurance, they filed it with my medical insurance. In looking at their reviews, they do this all the time (guess they get more money this way but not sure) and this is definitely not fair to their patients. I received the bill from them via email on March 16 to which I responded with a letter disputing the charges. I heard nothing from them and this week, I received a letter that they have sent me to collections.

  Business response

  08/01/2022

  Business Response /* (1000, 5, 2022/06/08) */ It's always important for us to cater to our patient's needs as much as possible, so we're sorry we couldn't deliver what you expected. We take our professionalism and patient-oriented approach very seriously. We strive to keep our patients satisfied and make fair decisions, while not jeopardizing their eye health. Our medical evaluation processes are strict and we take into account all details to decide what's the right course of action regarding your eye care and to follow accepted "standard of care" practices. We've taken a look at your claim and it seems our doctor followed proper procedures and protocol. At this point, we stand by the provider's decision. However, as a gesture of good will, your account has been removed from bad debt and the remaining balance has been adjusted to zero. Consumer Response /* (2000, 7, 2022/06/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩