Customer ReviewsforCastle Branch Inc

Castle Branch Inc needs to make good on reports they run when they send the wrong report and charge people. I ran reports on four employees for a project they were needed on within two weeks. I clicked the box for **************** Base" search. They sent back reports that indicated none of the four had criminal offenses. We know two had criminal offenses. When I called about the reports being incorrect they told me we chose Nationwide Sexual Offender Index. We did not choose that, we do not need that, we have never chosen that. They charged us $100.00 for the reports anyway and did not offer any remediation on the issue. I will never use Castle Branch Inc again. They are not worthy of one star for service or customer satisfaction. This site made me choose the one star.

Thank you for taking the time to provide feedback regarding your experience with CastleBranch. Please be assured that our only intent is to be completely transparent with our services. Your communication with CastleBranch has been investigated and all necessary coaching is being conducted to ensure that representatives convey this accurately. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

I was required to use castle branch for my background check for my nursing course and be ready for applications for Spring. I applied 3 weeks ahead of time and called several times getting multiple false promises and assurances that I will either have it before course or they would make sure that the program kept me in due to not my fault. A different employee even talked to my instructor giving her assurances. Low and behold, I had to be dropped from the program regardless of the weeks I had ordered in advance along with constant false assurances. It cost me time, money, and future program opportunities. They should be fined, reprimanded, or something. I paid for their service to s**** me over.

Thank you for providing feedback regarding your experience with CastleBranch. Please be assured that we did everything within our control to expedite your order. As a consumer reporting agency, we rely on outside sources to provide information for background checks. State agencies and other organizations work diligently to process these requests, and some searches take an extended processing time. Your results have been posted as of July 11, 2023. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

If i could give no start I would. I was required by ****************** to use castle branch as a 3rd party for my UDS for my capstone for my MSN. I went to lab on 6/15/23 for this and was told it would take 3-5 business days. It is now 6/27/23 and the results have still not been released. I have requested several times for them to call LabCorp, but they refuse. LabCorp as well as medical review are requesting, they reach out via phone, but they refuse. Supervisors yelling at myself on the phone stating there is nothing they can do. I said yes there is, you can call LabCorp. Supervisor continued yelling, I was in tears at work, and beyond frustrated. It has been 8 business days and I can't start my last course without these results. No one has offered any resolution to issue besides opening an inquiry to the drug testing department. The response from the drug testing department the 5 times I have requested this is that my UDS is still in processing. I explained they should know it does not take 8 business to process a specimen. This company is deplorable and should not be operating if they are not capable of making a simple phone call. All this after they charge almost $70 for this stress.

Thank you for providing feedback regarding your experience with CastleBranch. Please be assured that we did everything within our control to expedite your order. As a consumer reporting agency, we rely on outside sources to provide information for background checks. State agencies and other organizations work diligently to process these requests, and some searches take an extended processing time. Individuals from our User Experience have been in touch with you regarding your inquiry. We received your results on July 2, 2023 and had them posted as of July 3, 2023. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************.

Well for starters I was just accepted into the nursing program and they use castle branch as a resource for all documentation from the drug screening to the clearances. Now I paid for it 2 days ago, went on to my to-do list and printed out all of the documents that I needed to fill out and my physical forms. I got papers filled out and when I logged back in to submit them, my to-do list was gone. I thought ok maybe my laptop is spazzing out so I restarted it and again, no to-do list. So then I downloaded the app on my phone and same thing. After racking my brain and trying everything I could possibly think of to fix it, I emailed them and got an email back from them saying that I had a response but I had to login to mycb to read it. SO, I login YET again, and guess what??? THERE IS NOTHING THERE!!!!! My claim says it's still processing.... I am beyond frustrated with all of this!! As a nursing student I have deadlines as to when these documents need to be submitted, and if they don't get submitted in time, I will lose my spot in clinicals.. I paid for a service that I literally cannot use. But sadly I don't have a choice but to go through them because they are who my school goes thru......

Thank you for providing feedback regarding your experience with CastleBranch. Please be assured that we did everything within our control to expedite your order. As a consumer reporting agency, we rely on outside sources to provide information for background checks. State agencies and other organizations work diligently to process these requests, and some searches take an extended processing time. Your access to your account was restored on June 22, 2023. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at 1-************.

I would honestly give this company 0 stars. Why do these schools need to use these pricey platforms? I had trouble uploading docs to the appropriate space and my school needed me to redo it because the one page was too blurry and too small. So I contacted this place for help how to re upload docs and was on hold for 25 minutes trying to get the right person to help me and finally I was told that my inquiry had to be sent out to be looked at by (forget what name team she said) a team and will get back to me within 3 days! This is crazy. Anyway, got word that apparently you can not re upload docs I have to pay for a whole new subscription! This is not convenient for people on small budgets trying to get through school to better themselves. Shame on this company. TERRIBLE!!!

Thank you for taking the time to provide feedback regarding your experience with CastleBranch. We understand you've experienced difficulty contacting someone regarding uploading your documents. Our representative has reached out to you via email to confirm that you understand the reasons certain document uploads were rejected, and that you are no longer having issues. Please be assured that our only intent is to be completely transparent with our services. Your communication with CastleBranch has been investigated and all necessary coaching is being conducted to ensure that representatives convey this accurately. Should you need anything further, please do not hesitate to contact us at any time by submitting an inquiry through your account, using our chat function, or calling us at **************