Business ProfileforNatural Health Sherpa

Mid November, I had a medical appointment at which time I was ordered to stop taking all supplements. On 11/30/23 I received an email stating a shipment from Natural Health Sherpa was being sent to me. I immediately called but was unable to connect with customer service **** ************************* until 12/1. He said I could refuse delivery and send back. I tried calling numerous times that week to verify how I should return the package but never received a call back nor were email inquiries answered. I shipped the package via **** to the address on the package: Metabolic Health, **************************************************************************** on December 11, 2023. The package was delivered December 13, 2023 at 6:40 AM.I continue calling at least 2 to 3 times a week & never received a return call nor answers to my emails. On January 5, ****, I spoke with customer **** ***** de la ****, explain the situation, including the lack of response to my inquiries. He said **** told me I would get a return authorization label. I explained that ***** accent, was hard to understand but I never heard mention of return authorization. To clarify, I repeated to ****, I can refuse delivery? and he said yes. ***** said he would pass my request on to another ***** to review the call I had with ****, and if they found he had misinformed me they would issue a refund. I expressed my concern that I needed proof of what was said on the call and ***** said that he would secure that information and share it with me. That same day I received an email from ***** for feedback on the call, a boiler plate generic email. I never heard back after I responded to ****** email asking him for a copy of recording. The refund due is $336.99. I have proof of delivery to the address shown on the package. The least Natural Health Sherpa could do is return the package to me so I have something to show from my $336. Their customer service is deplorable once the initial purchase is made. I have never been so frustrated!