Complaints

This profile includes complaints for RiverStreet Networks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RiverStreet Networks

  1400 River St Wilkesboro, NC 28697-2108

  
• 

  RiverStreet Networks

  2193 NC-99, Belhaven, NC 27810

• 

  RiverStreet Networks

  105 Sheep Rock Rd Danbury, NC 27016-7657

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know how this company is still in business. You have the worst customer service in the world. I make calls to insurances all day getting approvals and they are easier to deal with than this company. We have been without internet for going on three days now and I have been on hold for 2 hours at a time trying to get ahold of someone to come fix it. Once someone finally picks up the phone they can't help me and for some reason need to transfer me to someone else and here goes the waiting game for HOURS at a time multiple days. Because I also have a life I have to tend to I can't just sit and wait on the phone for hours. This has been a common issue with this company. DO BETTER there is no reason in the world someone should be on the phone this long just to tell you there is an outage. I have also sent out TWO emails for yall to contact me ...NOTHING....I am being charged for a service I AM NOT receiving!!!!! Do your job! What am I suppose to do to get this fixed???? Im sure you won't have any issue asking for your monthly payment for the slowest internet possible.

  

  Business Response

  Date: 07/16/2025

  Please find our response attached.

• Initial Complaint

  Date:06/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my internet service with this company 6/24/2025. I was told by the agent I was responsible to pay thru July 12, 2025. The agent explained they do not prorate the bill. I am not required to pay nor will I be over billed for 18 days that I will not be using their service. My normal bill is $59.72 per month and my prorated bill should be $23.92. Please have them expedite the prorated bill so I can pay the correct amount.

  

  Business Response

  Date: 06/26/2025

  June 26, 2025
  

  Re: Complaint ID ********
  

  To Whom It May Concern: 
  

  Thank you for the opportunity to review **** ******** request to cancel her services. We apologize for any confusion she has experienced during this process.
  We have reviewed the phone call concerning the cancellation and billing inquiries. During the conversation, the Sales & Support Representative (***) assisted **** ******** in obtaining the invoice number needed to proceed with her request. After the order was placed to disconnect services, the *** explained the billing cycle, clarifying that the invoice **** ******** was referencing covered services from June 7 to July 6. It was also mentioned that when the July bill is processed, it will prorate any charges for the remainder of the current billing cycle. These credits will be applied to the account and refunded to **** ******** via check. 
  

  Upon reviewing the sample invoice for July on this account, we found that it does reflect credits issued for the service period from June 25 to July 6. These credits will be refunded to the customer during the next monthly open credit balance process. When **** ******** receives the July invoice in the mail, we encourage her to review the items listed on the second page, detailing the dates of the credit.
  

  Thank you again for allowing us the opportunity to provide some additional information for **** ********.
  

  Sincerely,
  ****** ******
  Vice President of Residential Sales & Billing
  RiverStreet
  ************
  

  
  

  Customer Answer

  Date: 06/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  Good Afternoon,

  Please cancel my complaint referenced above. It was resolved today. 

  Sorry for the inconvenience. Thank you for your timely response.

   

  **** ********

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home internet has been through a local company called ***. Recently they were bought by Riverstreet, but I have received no information with any account information or any way to access my account to pay my bill. Now I'm getting an alert from *** that my bill is due but i cannot access my TDS account any longer. ********************** needs to correspond information immediately, and if any disruption of my service occurs i want them held accountable.

  

  Business Response

  Date: 07/16/2025

  I apologize for this.  It appears that this response had been created and failed to be uploaded.  

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had internet for years not this year 2025 weve had nothing but problems with Riverstreet they send techs out bill us for charges and bill us for service weve not been able to use this is totally unacceptable!!! The service has been going in and out for months now and is completely out right now and I just keep getting oh were going to send a tech out and yet nothing gets done!

  Customer Answer

  Date: 04/21/2025

  I have not heard from the business in response to my complaint.

  
  

  

  Business Response

  Date: 04/29/2025

  April 29, 2025
  Re: Complaint ID ********
  To Whom It May Concern: 
  Thank you for reaching out, and were truly sorry to hear about your recent experience with RiverStreet. We understand how frustrating and disruptive internet issues can be, and we sincerely apologize for the inconvenience this caused.
  After reviewing your account, wed like to provide some clarity. Your service was delivered over our legacy copper network, which, unlike fiber, can be more susceptible to issues such as signal interference, distance from equipment, environmental factors, and equipment aging. These factors can cause speeds to vary and can sometimes affect service reliability.
  In your case, on March 28, 2025, our technicians identified a rare issue with the punch-down block at the remote site that was preventing the connection from locking properly. Once that was replaced, the signal was confirmed to be excellent inside the home. Following continued issues, we replaced your modem and moved your service to a different port on April 3. When you reached out again on April 7, we moved your service to another card to ensure the best possible connection.
  Despite these efforts, we understand the service did not meet your expectations. We understand your frustration, especially given the limitations of copper-based service. Your plan provided speeds up to 10 Mbps download and 1 Mbps upload.
  Were pleased to share that your address is included in our future fiber build. Over the next two years, we will be overbuilding the copper network in your area with high-speed fiber optic service. Our fiber plans start at symmetrical speeds of 500 Mbps/500 Mbps download and 500 Mbps uploadoffering a much more reliable and robust internet experience.
  We truly appreciate the time you spent as a RiverStreet customer and regret that your experience did not reflect the level of service we aim to provide. Should you consider returning once fiber is available at your location, wed be happy to welcome you back and help you get set up with a significantly improved internet connection.
  Sincerely,
  ****** ******
  Vice President of Residential Sales & Billing
  RiverStreet
  ************
  

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Fiber internet under the 1 gigabyte plan from Riverstreet since September of 2023. When we first got it, it worked great. It was fast, we were seeing the great speeds. Then, riverstreet started expanding and our speeds are extremely spotty now and we haven't been able to get near a gig since at least February 2024. They've had the same tech out several times, changed the router/modem out and the issues still haven't resolved. The last time I called they told me it was a "bandwidth hog" in my home. Didn't even ask for my name or anything. I tried unplugging all my devices and speed and service is still awful and spotty. I have had a ticket open with them since August 7th and I haven't been called, or anything. They've discounted my bill once, and i'm still having problems. Their customer service used to be great, but now you not only get put on the backburner but get rude representatives. Why am I paying for the highest package of fiber internet, when I never get the speeds?

  

  Business Response

  Date: 08/30/2024

  August 30, 2024
  

  Re: Complaint ID ********
  

  To Whom It May Concern: 
  

  Thank you for the opportunity to review ********************** submission regarding her internet services provided by RiverStreet. 
  First and foremost, we would like to extend our apologies for any inconvenience ************ has experienced. We understand the importance of reliable connectivity, and we are committed to resolving this matter. 
  

  Upon reviewing ************** account, we see that a trouble ticket was created on 8/7/2024. On August 8th, a technician replaced the router and moved the customer to a different port. The technician requested that CO monitor utilization to determine if the issue was resolved. 
  

  There were no more trouble tickets reported by ************ after the initial replacement. On August 27th, a technician followed up with ************ to check on the speed issue. The technician was  consistently getting a 947 Mbps download speed and an upload speed of 873 Mbps. Based on these speed tests, it appears that the router replacement did increase wireless speeds. The technician will be following up with ************ on 8/30/2024 to ensure they are not experiencing any more issues. 
  

  Again, we would like to apologize for any inconvenience ************ experienced. We encourage her to call us if she experiences any more issues regarding her service and have issued an additional one-time credit to the account. 
  

  Please do not hesitate to contact us if you need any further information.
  

  Sincerely,
  
  ***********************
  Vice President of Residential Sales & Billing
  RiverStreet 
  ************

  
  

  Customer Answer

  Date: 08/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. They are actively trying to fix my problem now, however - a technician didnt come to my home on August 8th. They only came back out on August 27th. Again, they are trying to fix it. 

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had this internet service for a while. It works spotty. The last 6 months it has not worked at all. The last time they tried to fix the broke our router. It cost $200 to replace, they gave us $50. Everytime we call we need to leave multiple messages, but they don't call back. We live in the country and we need this service for TV services like ************** HBO, Prime video and a Lululemon membership. This is $100 in subscriptions that we pay for monthly and haven't been able to use in 6 months. They we here today, again, and didn't fix anything. They said it must be the router. The router is only a few months old. I don't want them near my router because they broke the last one. They refuse to fix the problem and keep trying to blame it on our router.

  

  Business Response

  Date: 06/21/2024

  Please see attached document. 

• Initial Complaint

  Date:04/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a thunderstorm for two (2) days last week Tuesday-Wednesday March 26- March 27 2024. On Thursday March 28, 2024 I woke up with no ******** at my home. Later in afternoon around 2:45pm I attempted to call River Street no answer.On Friday March 29, 2024 at 8:25am I spoke with **** IT Department and he indicated on the company side he saw my internet was out and although they were closed for Good Friday we still have technicians to come out On Monday April 1, 2024 @ 10:08am ****** contacted me to follow-up on my initial ticket # ********** and shared they would have a technician come out. I told her I was out of town at that time but that the problem was more likely with Their equipment outside due to rain as it seemed to always be the problem with their lines outside rather than in the home .The bottom line isMy internet has been out for six (6) and is till out and ****** told me Our agency policy is we cannot credit you when internet is out during none business hours. ******** services is a 24/7 Business.

  

  Business Response

  Date: 04/16/2024

  
  April 4, 2024
  

  Re: Complaint ID ********
  

  To Whom It May ****************************** you for the opportunity to review ********************************* submission regarding her internet services provided by RiverStreet Networks. 
  

  First and foremost, we would like to extend our apologies for any inconvenience **************** has experienced. We understand the importance of reliable connectivity, and we are committed to resolving this matter. 
  

  Upon reviewing ****************** account, a trouble ticket was opened on 3/29/2024 while our office was closed in observance of Good Friday. This ticket was escalated to high priority. On 4/1/2024, a technician was sent to the location to check on the equipment outside of the home since **************** stated she would not be home that day. After testing the outside equipment, ************** determined that **************** had a bad modem and router inside the home and would need access to the home when **************** was present. Both the router and modem were replaced on 4/2/2024. All devices were connected to the new modem and router and all services were restored. A credit was also issued on the account for the 4 days **************** was without internet. 
  

  Again, we would like to apologize for any inconvenience that **************** experienced during this time. If she experiences any further problems, we encourage her to please let us know. 
  

  Please do not hesitate to contact us if you need any further information.
  

  Sincerely,
  
  ***********************
  Vice President of Residential Sales & Billing
  RiverStreet Networks
  ************

  
  

  Customer Answer

  Date: 04/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To give a back story we have moved the internet tower ( this is how we received our internet) in our yard, we were told this would help with our issues. I have not seen much of an improvement on the slowness or the disconnect of the internet. We also pay for the highest plan so that we have the fastest speeds. On 12/26 I called due to my internet being slower than usual. I was told they would put a ticket in and look into the problem. The problem was intermittently fixed I continued to call and put tickets in every other day with no real fix to the issue. On Tuesday January 9 our Internet went completely down. I called and placed a ticket in then on Wednesday I called to get an update and was told they would get it fixed later that day but still not internet. I again called Thursday morning I was told they would start working on it later in the afternoon on the issue. I requested a manger get back in touch with me. I never heard anything so I called back in the afternoon to see if anything had changed or if they were working and all I was told was the tower is still off line. I called again and was told they still haven’t fixed the tower and a second request to speak with a supervisor has been sent in. I work from home and I have had to change my entire schedule to accommodate this issue. I feel like this should have been dealt with better and should have been a higher priority for the company.

  

  Business Response

  Date: 01/22/2024

  January 22, 2024
  

  Re: Complaint ID ********
  

  To Whom It May Concern: 

  Thank you for the opportunity to review Mr. **** ******’ submission regarding his internet services provided by RiverStreet Networks. 
  

  First and foremost, we would like to extend our apologies for any inconveniences Mr. ****** has experienced. We understand the importance of reliable connectivity, and we are committed to resolving this matter. 
  

  Upon reviewing Mr. ******’ account, it appears that there were multiple tickets reported from 12/26/2023 through 1/12/2024. The tower the customer is being provided service from experienced backhaul issues causing intermittent speed troubles.  While troubleshooting and repairs were being done to address that issue, storms in the area caused the entire tower to go offline.  The climb/repair of the tower was then delayed due to unsafe winds and weather conditions. 
  

  Once conditions were safe, our climbers restored the connection on 1/12/2024. Climbers replaced the entire cable feed for the backhaul and it appears that speeds are back to normal with no errors or alerts. Our Wireless Operations Manager spoke with Mr. ****** and a credit was issued on the account. Again, we would like to apologize for any inconvenience that Mr. ****** experienced during this time. If he experiences any further problems, we encourage him to please let us know. 
  

  Please do not hesitate to contact us if you need any further information.
  

  Sincerely,
  
  Amanda *****
  Vice President of Residential Sales & Billing
  RiverStreet Networks
  844-238-0131
  

  
  

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a fixed wireless customer and on 08/27/23 the tower I am on experienced a power outage. When service was restored, my 25/3 service had been cut down to 5/1 service. Consistent low speed and sporadic unstable connection led me to call customer service who opened a ticket and told me they would stay in contact until my service was fixed. Days went by and my service had not been fixed. I called on 08/31/2023 and was told someone would contact me the next day (09/01). No one reached out the following day so I called back and was promptly lied to about someone reaching out to me by days end and that my service would be fixed. The day ended, my service is still broken and it is labor day weekend so no help is coming. Today is 09/05/23. I called them back yet again and was told they would reach out once again. I have no faith in their customer service and have no hope that my service will ever be actually fixed. Their service is nothing more than a joke. They know that rural customers have little choice in regards to internet service and they have purchased all the competition so there is little in the way of an alternative. I was a customer of *** for 10 years before Riverstreet purchased them. I can count my troubles on 2 fingers. Since Riverstreet purchased them, it is one thing after another.

  

  Business Response

  Date: 09/11/2023

  September 5, 2023
  

  Re: Complaint ID ********
  

  To Whom It May Concern: 
  

  Thank you for the opportunity to review Mr. **** ****’s submission regarding service provided by RiverStreet Networks. 
  

  First and foremost, we would like to extend our apologies for any inconveniences Mr. **** has experienced. We understand the importance of reliable connectivity, and we are committed to resolving this matter. 
  

  Upon reviewing Mr. ****’s account, it appears that there were multiple trouble tickets reported between 8/28/2023 and 9/2/2023. The trouble ticket called in on 8/28/2023 was resolved by our after hours technical support team. The router was power cycled and technical support conducted a speed test that reported speeds of 20/3 which indicated the proper speed of the customer’s package. The trouble ticket reported on 9/2/2023 was also opened by our after hours technical support team. The ticket was escalated to high priority which is our standard procedure for handling critical issues. This escalation ensures that a technician will respond to these tickets on the following business day.
  

  Regarding Mr. ****’s trouble ticket on 9/2/2023, a technician did conduct a site visit on the following business day which was 9/5/2023 due to the Labor Day Holiday. On the site visit, the technician was able to resolve Mr. ****’s speed issue by bypassing the router. Once the technician did this, the customer was able to stream video pulling 22-26 Mbps without issues which indicate the proper speed of the customer’s package. No other issues with the service were found. 
  

  We appreciate Mr. ****’s understanding in this matter. Our goal is to provide excellent service, and we are committed to making things right. We understand that Mr. **** has been a loyal customer since 2021. We are issuing a bill credit to Mr. **** to compensate for his service disruption. This credit will be reflected on the customer’s next billing statement. 
  Should you need any further information, please do not hesitate to contact us.
  

  Sincerely,
  

  Amanda P****
  Vice President of Sales and Marketing
  RiverStreet Networks
  ************
  

  
  

  Customer Answer

  Date: 09/11/2023

   I am rejecting this response because:

   

  To be clear, as of today, Monday September 11th, my service appears to have restored, but not in the manner in which Riverstreet has specified. My service started having problems on Monday August 28th at approx. 3am due to a power outage at the tower. It is true that the service came back online within 18 hours and that late in the evening on that same day and the connection did seem stable, but this was after peak usage hours and I bypassed the router entirely. By the next day, the connection became intermittent again. I called multiple times but either no ticket was opened or they just updated the same ticket. The connection remained intermittent with erratic speeds until the tech came to my house on 09/05. He watched youtube over the connection for 15 minutes then left. If he had stayed even 5 minutes longer he would have encountered the same problems I had been experiencing since 08/28.  RiverStreet's reply indicates that my problem was resolved on 09/05 but this is not true. My connection remained unstable and I called back and another team of tech's came to my house on 09/06 and determined that I likely needed new equipment but they could not do the work at that time because somehow Riverstreet let the stickers on their bucket trucks expire. My connection remained unstable until it went completely out on 09/09 at approx. 7am. The internet stayed completely down until today, Monday the 11th when a pair of tech's came to my house and installed new equipment. As of right now, it works fine, but I am hesitant to agree that this matter is resolved due to the fact that the company misrepresented the facts of my service issues. They left a lot of the facts out of their reply, including the fact that one of their employees recommended that I should have the service disconnected if I was unhappy with the way it was currently working. I do appreciate the bill credit, I am happy that the tech's installed new equipment and at least at first glance, my connection issues have been resolved, but they could of just admitted that there was a problem on their end instead of saying the problem was my router. They failed to mention that I purchased a new router and continued to have the same issues. Also, I have been a customer a lot longer than 2021. I was a customer of *** for 10+ years before Riverstreet purchased them in 2021, and as far as I can tell, the only thing that has changed is the name on the bill. If they would admit that the problem originated on their end I would be glad to say this matter is revolved and carry on as a happy customer.
  
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been overcharging for internet usage. A friend advised that the
  Pricing went down but customers had to call to get this corrected. However, when called found out that pricing had changed six months ago, which was considerably cheaper than we were paying. When asked if we would get reimbursed, was told we can only offer a $50 credit. So for past 6 months I’ve been overcharged $180. When asked why customers weren’t made aware of the change, either by mail or email, was told well it’s on the website. I did not see any prices when I looked. So they have been overcharging thousands of customers over a six month period. In my mind this is “stealing” from your customers. This is wrong on so many levels and there are people that do not know to call to get this changed on their account. If I had any other option for internet best believe I wouldn’t be using this “crooked” company.

  

  Business Response

  Date: 04/19/2023

  April 19, 2023
  

  Re: Complaint ID ********
  

  Dear Mrs. ****** *****, 
  

  Thank you for the opportunity to review your submission regarding RiverStreet Networks. 
  

  We apologize for the frustration and inconvenience caused by the recent issues with your internet pricing. We understand how important it is for our customers to have access to affordable and reliable internet service, and we are sorry that we fell short of meeting your expectations.
  

  Periodically, new plans and pricing are created and/or updated for promotional use. We have reviewed your account and confirmed that you were on a grandfathered package which would have been eligible for new pricing upon customer request. This “promotional” price change was made available to all customers on our website at *****************. 
  

  After reviewing your account, you are on the most up-to-date pricing available at this time. Regarding your request for reimbursement, we are pleased to confirm that a total credit of $180 is being applied to your May invoice. 
  

  Should you need any further information, please do not hesitate to contact us. 
  

  Best regards,
  
  Amanda P****
  Vice President of Sales and Marketing 
  RiverStreet Networks
  844-238-0131

  
  

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.