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Business Profile

Medical Doctor

Med First Immediate Care and Family Practice, PA

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Med First Immediate Care and Family Practice, PA's headquarters and its corporate-owned locations. To view all corporate locations, see

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Med First Immediate Care and Family Practice, PA has 23 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/20/2024, I contacted MedFirst through Patient Portal in regards to a credit being owed to me for $45.00. ****** ********** stated she requested a check and it would be issued in December; to be received in January 2025. After not receiving anything, I contacted MedFirst on 2/4/25, ****** stated the check was issued and would be sent out once approved. I then contacted Medfirst again on 2/18/25, to file a complaint with a manager; no one ever replied back or contacted me. A fourth and final attempt was made on 2/28/25 to the corporate office in ********** via telephone. I spoke with *****, whom stated hed ****** the person whom is responsible for issuing the refund. I should not have to ****** MedFirst and will not, for something that is owed to me. This is completely unacceptable and unprofessional. Also, just because the amount of the refund is only $45.00, that shouldnt be a determining factor of whether they will issue the refund or not. The same way copays are expected at time of service, is the same way I expect my refund in a timely manner. I would like to be contacted by the highest supervisor over ******************************************* (Services were rendered at the ***************** location but the **************** is located in **********, I couldnt find a direct address for their corporate office but the corporate phone number is listed.)

      Business Response

      Date: 04/01/2025

      Sorry for the delay in getting the refund. I have spoken with the billing **** and they have requested the patient be refunded. I have since asked the accounting **** to expedite this request. I hope that this will be sent out in the next ***** days. 

      Thank you, 

      **** Meurlin 

      ********************************************************************* 

      Director of Operations 

      Customer Answer

      Date: 04/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19, 2024 at 10:30 a.m. EST, I visited Med First (*********************************************) to obtain a referral to an orthopedist for the treatment of a torn MCL. I am a military veteran and the spouse of an active-duty military member, and my healthcare is covered by Tricare.Despite multiple attempts to follow up on my referral request, including:Phone calls: I have made numerous phone calls to Med First, leaving detailed voice messages regarding the urgency of this referral.In-person visits: I have visited the clinic in person to inquire about the status of my ************ First has failed to submit the necessary authorization to ******* for my orthopedic appointment. This delay in care is causing significant distress and negatively impacting my mental health.Desired Resolution:Immediate submission of the referral authorization to Tricare.A written apology from Med First for the delay in care.Implementation of a mandatory training plan for all Med First staff on the proper procedures for submitting Tricare referrals to ensure timely and accurate processing of patient requests.I am also willing to submit copies of my phone records as further evidence of my attempts to contact Med First regarding this issue.I request that the Better Business Bureau investigate this matter and assist me in resolving this issue with Med First.Sincerely,***** *****

      Business Response

      Date: 01/27/2025

      Hello 

      Sorry for the delay.  I believe this has been taken care of and patient received a phone call with an update and explanation. I will be working with the team to determine what took so long to work out the orthopedic referral. I also will be investigating why the voicemails he left were not returned. Upon initial investigation it turns out there may be a line that is not linked to the office VM platform. We have contacted IT to investigate further to avoid this from happening again. 

      I apologize for the delay and again will work to ensure that these types of issues no longer happen. 

       

      Thank you, 

      **** *******

      Director of Operations 

      Customer Answer

      Date: 01/28/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:12/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit with this company that *** been trying to get a refund for over six months now. Probably even longer Dr. **** is great however, the office is completely and totally inefficient and I stopped going there. Ive been trying to get a refund for my overpayment for a long time now I have left messages. Nobody ever calls me back when they call me to try and schedule me. I explain the situation And never hear back from him.

      Business Response

      Date: 01/06/2025

      Hello 

      I apologize for the delay.  I was informed today that the refund check was mailed on 12/27/2024. 

       

      Thank you 

      **** *******

      Operations Director 

    • Initial Complaint

      Date:10/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************************************** PRACTICE OF **********************. Office in ************, ***Received a bill for a visit on June 28 2023 for an Urgent Care visit at Med First i ************, **. The bill was for an insurance adjustment but *******, the insurance provider, has stated that Med First needs to adjust the bill in order for Tricare to cover the cost ($108.36).We received the bill in September of 2024 with no other previous bill.We have called Med First for over 3 weeks with no response or reply. This cost can be covered by *******, per Tricare but must be billed correctly by Med First.Why is the customer with valid insurance having to pay for a billing mistake by the provider when the insurance stated outright it should've been covered? The provider will not call back, will not contact back, will not answer phone calls, emails, or messages. For over 3 weeks!The provider needs to work through the insurance company, not try to force the customer and threaten collections!

    • Initial Complaint

      Date:05/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Thursday May 2nd, 2024 I had an appointment with my ******* care Provider (PCP). The last time I had an appointment with Med First was January 2024. My provider submitted a referral request to the referral team of Med First in January. At my most recent appointment my provider asked me have you seen the rheumatologist yet? I informed her that I was upset because my referral is nowhere to be found. I have VA health insurance. I contacted the VA and they told me they do not have a referral request and I should contact community care. I contacted community care and they told me they also could not see the referral. During my appointment my Provider used her laptop to contact the referral team. The referral team stated the patient was given wrong information about the referral process. So my provider asked the referral team to check on my referral. The team told my provider that my referral was still not uploaded and they are very behind on submitting the referrals to the VA. I asked my provider they are 3 months behind on submitting referrals? I then told my provider that my husband (also a veteran and uses VA health care and seen by med first) has been waiting almost a year for a referral to be submitted. Med first is hurting veterans and not providing adequate healthcare because they cannot keep up with their work load and submit referrals in a timely manner.

    • Initial Complaint

      Date:07/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged ***** after waiting over 2 hours for an appointment. I told the girl at the desk I had to leave and reschedule. She rescheduled me for the next day. I could not keep that appointment due to work and went online and reschedule to today the 18th of July. I am now being charged another ***** no show. ****** total. Do not go here!!! Appointments are a waste of time!

      Business Response

      Date: 07/24/2023

      I apologize for any inconvenience this has caused. We have made the adjustments to her account and she will not be changed the two no show fees. 

       

      Thank you, 

      ***********************

      Operations Director 

      Customer Answer

      Date: 07/24/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From the email sent to the Med First
      I am writing to formally complain about your Med First Urgent Care in *********** NC. I went to your urgent care to have blood work drawn on 12/1/22. I have a medical history that warrants checking a CBC if other symptoms are present. I went to Med First as they advertise having laboratory services and I was not able to make an appointment with my primary care. The PA that saw me initially told me that I would not be able to have lab work drawn and that I should see my primary care physician. I was planning to leave and get a refund for services not rendered, when the PA came back to the room and said they could draw a CBC. No physical assessment was done. The lab tech could not guarantee that the results would be reported to me the next day. Again, I was planning to leave and get a refund, but the lab tech discussed the situation with another team member, who assured her she would be able to call the results to me the next day. The labs were drawn, and I left the facility. The next day I did not receive a call from ***** so I reached out at 4:00 and left a message. There was no return call that day or over the weekend. I called again on Dec. 5th, left another message, no response. I called again on Dec. 7th, again leaving a message, agan no response. I paid $130 for nothing. No assessment, no lab results. I have since been to my primary care physician and the lab results that they tried to report over 1 week later on 12/9 are meaningless.
      If your company cannot or does not feel like they can deliver a service, then they should say so. I would have gone elsewhere, the emergency room if needed. I wasted $130.00 and over 2 hours of my time and this is not acceptable.

      Business Response

      Date: 12/22/2022

      Unsuccessful attempts to contact consumer, however claim has been voided. The consumer will have no balance or bill. 

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My entire family has been unfairly discharged from all Med First locations. I have emailed (and called) **** *******, the director of eastern operations, **** ******, CEO (to two of his email addresses), and Dr. ******* ******. In addition, I have also called *****, the ********* office manager. No one will respond. I am filing this complaint with the hope that someone will respond. I have attached a copy of the email sent to Mr. ******** other email address today. Similar emails were sent to Ms. ******* on Saturday, December 3 and to Mr. ******** Med First email on Monday, December5.

      Business Response

      Date: 12/15/2022

      We have contacted the person who made the complaint. Due to privacy reasons, I will not be able to disclose any other information. 

      Customer Answer

      Date: 12/16/2022



      Complaint: ********



      I am rejecting this response because:

      I met with **** ******* today. She made a lot of false accusations about me personally which were inflammatory and incendiary and could not give me specific instances to back up her claims. She was ill prepared for the meeting and had no documentation to show me whatsoever. She couldn’t even give me a copy of my medical record.


      The entire meeting was recorded and I will be consulting an attorney. I have never acted inappropriately or made any threats to anyone in my entire life. I will be pursuing legal action against all parties involved for inappropriately discharging me and anyone who has made false accusations against me. In addition, they dropped my daughter in the middle of treatment and canceled all of her appointments. 


      Sincerely,



      ******** *******

    Med First Immediate Care and Family Practice, PA is NOT a BBB Accredited Business.

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