Complaints

This profile includes complaints for Tire Max Total Car Care's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tire Max Total Car Care has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tire Max Total Car Care

  7705 Highway 68 Stokesdale, NC 27357-9325

• 

  Tire Max Total Car Care

  406 N Bridge St Eden, NC 27288-5648

• 

  Tire Max Total Car Care

  706 Burton St Madison, NC 27025-1541

• 

  Tire Max Total Car Care

  4420 US-220 N Summerfield, NC 27358

• 

  Tire Max Total Car Care

  619 McDonald Ct. High Point, NC 27260

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this letter finds you well. I am writing to express my concerns regarding the recent service I received at your facility, specifically regarding what I believe to be an overcharge and potential issues related to the condition of my vehicle following the service.On 10/04/2024, I brought my car to Tire Max for a routine tune-up and to investigate why my vehicle was overheating. During my visit, the service representative I spoke with mentioned that a standard oil change would include new spark plugs and air filters. He also assured me that he would be happy to look into the overheating issue.After some time that same day, I received a call from ***** or ******* stating that there were no problems detected concerning the overheating, which prompted me to confirm that we should proceed with the tune-up as planned. However, when I returned to pay the bill the next day, I was surprised to find that the total came to $590, which was considerably more than I had anticipated.The representative also mentioned that he included a fuel induction cleaning service in the final bill. As someone who is not well-versed in automotive services, I assumed this service was part of the standard tune-up package. I did not request any additional services beyond the basic tune-up and the inspection for ************** further complicate matters, just one week or so after the service, my car began making an alarming loud ticking noise upon startup, which then subsided after a few seconds. Prior to taking my car to Tire Max, I had not experienced any issues of this nature.Given these circumstances, I would appreciate it if someone could look into the charges applied to my account to determine their accuracy. If it is found that the fuel induction cleaning service was not a necessary addition to my service request, I would like to request a refund for this charge.Sincerely,********

  Business Response

  Date: 10/17/2024

  Dear Mr. Jones,

  Thank you for your business first and foremost! 

  I understand your concern and have reviewed your invoice to find that all the charges were correct and would like to elaborate that a fuel system service is something that is a part of a tune up. The reason being is that this service helps clear out carbon deposits in the enigne that develop over time and are actually mode worse with worn spark plugs not performing at there best! I am concerned about the ticking noise you heard. While this could be a multitude of differant causes I would love the oppurtunity to take a look at the vehicle and see what the cause is. I will diagnose that for you at no charge! Please give us a call at 336-441-8066 and we will set an appointment for you that fits your schedule! Thank you again, We look forward to seeing you soon!

  Customer Answer

  Date: 10/17/2024

   I am rejecting this response because: you’re not taking into account that your company performed a service that wasn’t mentioned in our first interaction nor did you call me on my grandmother to authorize such service as far as the fuel service. Tell me, was that fuel service a part of a standard tuneup or a full tuneup? And if it was part of the standard, why didn’t you mention it in the first place along with the air filter and spark plugs? Tell me, are y’all allowed to perform any kind of work on anybody’s car without their knowledge and then decide to tell them when the bill is due? Despite if the service is needed. Further, you mentioned you would diagnose my grandmother‘s vehicle free of charge for the loud ticking noise, that’s nice. However, whatever caused that issue while the vehicle was in your care, y’all should repair it back free of charge. My grandmother takes great care of her vehicles. She’s had the Dodge Journey for quite some time now and she has never experienced that kind of an issue as far as loud ticking with that vehicle until your company serviced it. I seen the reviews of your company. It seems tire max has a history of performing work on customers cars then another issue arises after y’all service these vehicles leaving the customer Unsatisfied with a sabotaged vehicle. Please do what’s right and give my grandmother‘s money back for the unauthorized charge for the fuel service and repair her vehicle back in which it came in. 

   

  
  

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11, I went to Tire Max because I my car was shuddering at around 40mph. My car was looked at and I was told by Tom C******* that the mechanic suggested front and rear shocks and struts as well as back brakes and rotors. The total cost would be roughly $2500.00. I paid $170.67 at that time for a diagnostic fee and was told that this money paid would go toward the balance of the work. It clearly states that on the receipt I received. The parts I were told would not be in until the following Monday. (9/18) I was called the following day and told by Tom that he misquoted the price of the shocks and struts and it would be around $2800 for everything (brakes included) At this time he mentioned that I could just do the front shocks and struts and not the back and do the breaks at another time. I told him I would call him back because I was upset that he misquoted the work. I called on 9/18 and said I would like to the just the front shocks and struts as he mentioned. Tom told me at that time that the mechanic recommended both and I could not do JUST the front. Just the front struts and shocks totaled about $1400.00 which was still about of my price range. Since I had already paid a deposit, I then asked if I could just do the rear brakes which totaled $517.00. I had already paid a DEPOSIT for the work and wanted to get something done. I was told no, that was a diagnostic fee and I could not use that toward any work. It clearly states on the attached paperwork for DEPOSIT. I called another shop to get a price on rear brakes and the total with labor is $300.00. Way below what TIre Max charges. This company takes advantage of people and does not tell the truth. I think that Tom must get a percentage of what he "sells" to unsuspecting customers, particularly females. I want my deposit back as I am not doing business with them. I have also contacted my bank and disputed the charge.

  Business Response

  Date: 09/20/2023

  I have completed a full internal review of the complaint.

  I have also reviewed the negative comments and reviews the customer has left on ***** ********* *** ******. Even though they are applied to the wrong store. And also the negative comment left on a FaceBook post for our business, not even a review section.

  That being said, the first thing I would like to address is the multiple statements left about Tom. Mr. Thomas C*******'s morals and ethics go way above and beyond the extremely high standards our company expects from our employees and anything less than our expectation is absolutely not tolerated.   He has been with us well over a year and we have never experienced or had the slightest inkling that he would treat anyone unfairly or take advantage of anyone for any reason. He has the upmost integrity and we are fully confident that he represents the company in the best manor we could expect. By all means Tom is not a liar, does not take advantage of customers in any form. I believe that fact is proven when he contacted the customer back to admit that he made a mistake in pricing the parts. The difference was on the front struts. He quoted a strut that was not what we call a fully loaded strut that comes with not only the strut, but the strut spring, mount, and bearing so that the customer receives the proper repair. That was an honest mistake and he not only found it, but contacted the customer to admit the mistake and correct it. That takes someone with great tact and ethics to admit the mistake and correct it.

  The dollar amount paid was to cover the time the technicians spent diagnosing the vehicle concerns, As most people, we do not work for free. Diagnostic charges in general cover the time the technician spends inspecting, diagnosing a vehicle and also the time the service advisors spend with quoting the repairs. The form does say deposit on the slip due to the fact the agreement at that time was to pay for the diagnostic fees and the customer was going to bring the vehicle back for repairs. Therefore a deposit was taken on the repair order due to the repair order not being paid in full. 

  As far as the pricing claims made, there are always cheaper prices to be found but what they do not include are the same quality parts, technicians and warranties. For example, all our repairs are covered by a nationwide 3 year 36,000 mile warranty. This is something that most shops are unable to offer!

  I'm well aware of the staff in our shops and there practices and can state what is said above with full confidence.

  Even though my message to the customer when I reached out was not returned and the customer has chosen to leave multiple accusatory reviews I will be happy to apply the diagnostic charge to the repair if the customer chooses to have the vehicle repaired with us. If they choose not to, we will not reimburse the charge due to the fact that our employees did exactly what they said they would do and diagnose the customers concern.  

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  --Date of transaction (paid to Tiremax): 04/14/2023
  --Amount paid to business: $156.45
  --Date of transaction (paid to **** ***** ** **********): 05/02/2023
  --Amount paid to business: $323.00
  --What the business committed to provide me (TireMax): Proper mounting and balancing of four brand new Michelin tires on existing wheels.
  --What the nature of the dispute is: Requesting reimbursement. While driving on I-85, travel suddenly became unsafe/hazardous due to a tire blowout and under inflation of all remaining/intact three tires. Said blowout required emergency repair/replacement of all four value stems and one tire due to the loss of air caused by faulty valve stems which were found to be leaking caused by previous incorrect installation at Tiremax. (Blowout directly caused due to tire becoming under inflated due to leak at stem.)
  --Whether or not the business has tried to resolve the problem: Not at all. I originally contacted them seeking reimbursement for said work verbally via phone call on Thursday, May 4th, 2023. After being promised a response within the next two weeks, I phoned the business again on Tuesday, May 30th, 2023. At that time, an employee named Austin S******* requested I e-mail him directly with the documentation for the repair/replacement completed by **** ***** ** **********. I forwarded said documentation as he requested that same day to Austin. After again not hearing anything back from the business, I then sent a follow up e-mail on Wednesday, June 21st, 2023. I have since attempted to follow up several times via phone, but the business is either avoiding my calls or has simply chosen to consciously not respond in an apparent hope that I will simply stop contacting them. Finally, after once again being promised a return call by the close of business today, I decided to finally file this complaint.
  --Account/order/tracking number: Customer number on TireMax invoice shows to be #*********
  --If the issue involves advertising: N/A

  Business Response

  Date: 08/03/2023

  Good afternoon, 

  My name is Jonathon F******, I am the General Manager of Tire Max and I am responsible for responding to these issues on our companies behalf. Our store manager the location this service occurred at has made me aware of the situation and has provided me with the details of the interaction. The service was performed at our *********** location. 

  Our company installed 4 tires for the customer that where provided by the customer and not Tire Max. We strive to provide the best service possible, even when installing tires provided by the customer. We can not provide any type of warranty for products we did not sale to the customer. I want to state that fact and give an explanation of the service performed and how the process works so that the customer and BBB understand the process. 

  My store manager at this location did inform me that the customer did call to inform us that the vehicle was loosing air pressure in one of the tires and he offered at that time to repair the leak. The vehicle was not brought back to us so that we could inspect the issue and correct it. According to what I have been explained the vehicle experienced a blow out on the passenger front tire while driving. Mr. ****** knowingly drove the vehicle with a tire leak, while we can not prove that the tire failed due to the leak at the valve stem or not, our professional experience tells us that typically a valve stem leak is slow and does not cause rapid air pressure loss. Driving at highway speeds and high ambient temperature can accelerate the tire building pressure to the point of failure. We do not have the tire or anything else to determine what caused the tire to fail. It is very possible that tire failed due to a puncture or another condition that could cause low tire pressure, even to the point where it would not be noticed until the tire failed.

  Mr. ****** requested we mount and balance the tires he provided and we did so by his request. We offered to repair the tire leak when we where informed and the vehicle was never returned to us so that we could correct the concern. We stand by our workmanship and products 100% and offer a nationwide warranty and roadside assistance as well on products we sale and install. We can not extend this warranty to products we install only. 

  The decision not to reimburse Mr. ****** is based on the fact we offered to repair the leak and the vehicle was not brought back to have that done, leaving the customer driving the vehicle knowingly having an issue. We also do not know that the valve stem leak caused the issue, it could have well been road debris that damaged the tire or some other foreign object. We truly are sorry Mr. ****** has had this experience with his vehicle, but it does not justify us paying for a replacement tire when it was drove on with a leak and we do not know the leak caused the failure or not.

  I hope that the details of the transaction bring a better understanding to the issue and hope that it is now resolved. 

  Customer Answer

  Date: 08/03/2023

  I am rejecting this response because: the valve stems were provided and installed by TireMax of ***********, not the company from which the tires were originally purchased. It was determined, as stated on the documentation provided by **** ***** ** **********, that all four valve stems were found to be leaking and under inflation to be the direct cause of the tire failure. They were tested and confirmed to be the cause of said damage, not by me, but by an auto dealership specializing in ***** automobiles. Also as info, I still have the tire that suffered the blowout in my possession. There is absolutely no evidence of puncture or other road hazard causing the tire failure as the business has suggested in their response, as confirmed by the ***** dealership that performed the replacement. To reiterate, all four valve stems (which to reiterate were supplied and installed by TireMax at the time of mounting and balancing) were confirmed to be faulty. For this reason, the remaining three stems also required replacement, as the same time the one tire was replaced.

   

  
  

  Business Response

  Date: 08/07/2023

  We have seen that the customer has rejected. According the Tire Max's invoice the valve stems where not replaced. This vehicle has metal valve stems and traditionally they are not replaced during tire replacement. The repairing invoice from **** ***** also states that the passenger front valve stem could not be checked due to the blow out. 

  We appreciate the BBB taking the steps to assist, but the fact still remains the vehicle was driven with a known leak and there is not a way to determine if the tire failed due to a valve stem leak or from something else and stand firm on our decision not reimburse for the tire replacement. 

  We do regret the customer has had an issue with the tires and wish we would have had the opportunity to repair the tire leak before taking a trip in the vehicle. This entire issue could have easily been prevented.

  Customer Answer

  Date: 08/07/2023

  I am rejecting this response because the business is now denying that it replaced the valve stems at the time of new tire installation, which is honestly even worse than their original denial of performing the installation incorrectly, thus causing leaks at all four tires. It is a well known and published recommendation by the Department of Highway Safety to ALWAYS replace valve stems when installing new tires. Secondly, the statement that the car was driven with a known leak is correct, but exactly how would the business propose me get the car back to their location without doing so? None of the Tiremax representatives offered to come to my residence to complete an inspection or repair. Additionally, I want to clarify/confirm that the business never conveyed any warning to me regarding the tires potentially becoming unsafe if driven on. 

  To reiterate my previous comments, I still possess the tire that suffered the blowout. I kept it specifically because I had no faith that the business would entertain that they could possibly be at fault, which this complaint process is confirming. There is no sign of puncture and damage caused by debris anywhere, as dictated by the completed service order furnished by **** *****.

  Whether Tiremax failed to replace the valve stems as recommended (which they had originally advised they had when initially questioned), or installed them incorrectly, their failed workmanship led to the need for the repair completed at **** *****. 

  Finally in closing and after receiving their previous two responses to this complaint, I admittedly would expect nothing more from a business that fails to respond to a customer's concern for nearly four months after initially being contacted about said issue. As the saying goes, talk is cheap. It's easy for a business to say it will stand by its work, until it is actually asked to do so. Their refusal to accept responsibility for what I consider such a minimal expense is extremely disappointing, and after patronizing them for years with my wheel and tire needs, that will certainly end and I will make certain that all personal contacts are aware of this situation.