Business ProfileforComfort First Heating & Cooling, Inc

Hello, Hope you are enjoying the holiday season! I received an email from ******** **** ****** about heater inspection service, I requested the inspection through the app. A guy from Confort First showed up. He did the inspection and he said that I need to replace the capacitor and he said that he noticed that I don’t have a safety switch and it is on sale and it is good to have. He did install both and left. Heater is working just fine. A few weeks later, it got hot and the AC kicked in but we noticed that it is blowing warm air. What I found is the compressor outside the house is off. I went to that safety switch and it was full of water ( it takes less than 1 ounce to be full) I emptied it and the compressor started working but it takes only a few minutes for it to overflow and the compressor stops. Something went wrong during the installation. I made sure the pipes are not clogged I even bought an almighty pump ( more cost) to ensure no water in the pipes. I contacted Comfort over the phone, they recommended calling warranty company ( ******** **** ******) this last said that comfort shouldn’t have done any repair during inspection call and that I have to contact comfort about that issue. I called comfort back and she ( don’t remember her name) said that she will talk to her manager about my cancers and get back to me. It s been weeks now and I haven’t received a call back. Every time I call I stay on hold for a long time. I was hopping they resolve this issue. My AC was working perfectly until they installed the safety switch- SS2. The call was for the heater inspection. I would like them to find out why the water is clogged after the installation of the switch once the ac started working for the first time. If it wasn’t hot that day I wouldn’t find out until summer. I attached the receipt. I appreciate your help with this.